I've been slammed by Sprint

Well, not exactly... and I think I've thwarted them.

I have a VZW familyshare under my name with 2
secondary lines. I have what is basically a dysfunctional
family which I won't go into and is not germane to the
issue.

18 yr. old Daughter's line gets cut off (ESN swap does
that pretty effectively). Sprint calls (some lady that later
says she is a supervisor at a local Sprint store) and asks
for my social security number. I'm in the middle of something
pretty intense and there are kids running around yelling
and what not and I end up giving her my SS (what an
idiot. I am smarter than that.). She did say something
about needing it to port my daughter's number to Sprint.
I'm thinking "great! she is going to pay for her own service".

As soon as I hang up I start thinking "how is this going to
work?". So I call VZW and sure enough, in order to port
that number I would have to pay a $175 ETF. If I just got
a new number for that line then the previous number
would be "lost" and not portable. I'm figuring "no way
am I going to pay $175 so she can port her number. If
she wants to port it then she can pay the ETF".

I call the Sprint lady back. I tell her that I don't want to
do it since it will cost me $175. She is immediately gets
aggressive/belligerent and says that is not her problem
and that I gave her my SS and that is between my
daughter and me. I told her that I agree but that I wasn't
informed of any of the implications and made a mistake
in giving her my SS in the first place. Now that I was
aware of the implications I did NOT want my VZW number
ported. She got even more aggressive/belligerent. So I
tried telling her that the original conversation wasn't taped
(because I wasn't informed that it was -- CA law), she
didn't have my signature, and I was informing her that
I did NOT want my number ported. That sort of got her
attention and she said she would call their porting dept.
and call me back in 1/2 hr. She did and said they had
cancelled the port request but that I should call VZW
just in case anything had been initiated. I did. Nothing
at that time. That was Sunday evening.

This morning: Get phone call from Sprint lady saying
that she needed to get in touch with my daughter because
she was "running around with a Sprint phone that did
not have a number". Sounded like it was a problem for
them. I told her I'd pass it on and called VZW "just in
case".

VZW CS checks on it and says that there was a port
request that didn't go through Sunday (with my SS) and
it could have been because it was cancelled. Interestingly
there had been 2 more port attempts *without* my SS
in the last 1/2 hour. She had involved a supervisor or two
and they contacted Sprint's porting dept. who said they
didn't need my SS since they had it for the original request
that hadn't gone through or had been canceled (so why
didn't they include it with the subsequent requests?). The
CS had me wait a minute or two to check back with the
porting dept. one last time and said Sprint had initiated
2 more port attempts! She said VZW had locked down
all 3 of my numbers for "manual review" meaning that
any further changes would require speaking to me
personally. Good job VZW!

So the Sunday part is rather complicated. But after
I explicitly told Sprint "Do NOT port my number" I figure
the subsequent attempts are akin to slamming.

-Quick

---

› See More: I've been slammed by Sprint

Quick wrote:
> Well, not exactly... and I think I've thwarted them.
>
> I have a VZW familyshare under my name with 2
> secondary lines. I have what is basically a dysfunctional
> family which I won't go into and is not germane to the
> issue.
>
> 18 yr. old Daughter's line gets cut off (ESN swap does
> that pretty effectively).
<long sad story snipped>
> -Quick

Welcome to the wonderful world of fatherhood

>
> I have a VZW familyshare under my name with 2
> secondary lines. I have what is basically a dysfunctional
> family

Defined as any family with more than one member-

You have my sympathy,

The Father of a 15yearold drama queen

Karl Farbmann wrote:
>>I have a VZW familyshare under my name with 2
>>secondary lines. I have what is basically a dysfunctional
>>family
>
>
> Defined as any family with more than one member-
>
> You have my sympathy,
>
> The Father of a 15yearold drama queen
>
>
Unfortunately, most of us have some problems with our kids while they
are growing up. Fortunately, most kids turn out fine if we love them
enough. Give them time to grow up.
Tom

My family isn't dysfunctional... we're all just nuts. (That's the excuse my
kids give their friends to explain our weirdness. <g>)



"Karl Farbmann" <[email protected]> wrote in message
news:%KNUd.14462$r55.13660@attbi_s52...
>
>>
>> I have a VZW familyshare under my name with 2
>> secondary lines. I have what is basically a dysfunctional
>> family
>
> Defined as any family with more than one member-
>
> You have my sympathy,
>
> The Father of a 15yearold drama queen
>
>

"Quick" <[email protected]> wrote in message
news:1109623242.146066@sj-nntpcache-3...
> Well, not exactly... and I think I've thwarted them.

<snipped>

Sounds more like you got slammed by your daughter ... three times ...

It's not SPCS's fault that your daughter called them.

Bob

In news:[email protected],
Bob Smith <[email protected]> typed:
> "Quick" <[email protected]> wrote in message
> news:1109623242.146066@sj-nntpcache-3...
>> Well, not exactly... and I think I've thwarted them.
>
> <snipped>
>
> Sounds more like you got slammed by your daughter ... three times ...
>
> It's not SPCS's fault that your daughter called them.
>
> Bob

His daughter not ony called Sprint - she got a phone from Sprint!

Bob Smith wrote:
> "Quick" <[email protected]> wrote in message
> news:1109623242.146066@sj-nntpcache-3...
>> Well, not exactly... and I think I've thwarted them.
>
> <snipped>
>
> Sounds more like you got slammed by your daughter ...
> three times ...
>
> It's not SPCS's fault that your daughter called them.

No. She only initiated the first one.

I called the Sprint representative back and said "Don't do it."
The Sprint rep cancelled the initial port request with their
port department. Apparently it was successfully cancelled
since VZW shows that an initial request was made Sunday
and was not followed through on or was cancelled.

The same Sprint rep called me this morning saying "I
really need to get in touch with your daughter because
she is running around with a Sprint phone without a
number on it." Daughter is about 80 miles away in the
sticks visiting Grandma.

Within an hour after that call Sprint made 4! attempts
to port the number *without* my SS#.

-Quick

On Mon, 28 Feb 2005 12:35:29 -0800, "Quick"
<[email protected]> wrote:

>Well, not exactly... and I think I've thwarted them.
>
<snip>

Don't believe it. Sprint slammed my land line in Aug '04 and I'm
still trying to straighten things out.

The irony of Sprint's slamming me is that I have since dropped Sprint
PCS and gave all of my business, local/long distance/cellular/DSL, to
Verizon.

Talk about shooting one's self in the foot. I'll never do business
with Sprint again.

- Sandy

But once told not to touch it, sprint continued to try to port it over.



"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
>

> It's not SPCS's fault that your daughter called them.
>
> Bob
>
>

On Mon, 28 Feb 2005 19:31:27 -0600, IMHO IIRC wrote:

> In news:[email protected],
> Bob Smith <[email protected]> typed:
>> "Quick" <[email protected]> wrote in message
>> news:1109623242.146066@sj-nntpcache-3...
>>> Well, not exactly... and I think I've thwarted them.
>>
>> <snipped>
>>
>> Sounds more like you got slammed by your daughter ... three times ...
>>
>> It's not SPCS's fault that your daughter called them.
>>
>> Bob
>
> His daughter not ony called Sprint - she got a phone from Sprint!

Actually he said a manager from the local store called him. I would bet
she walked into the store signed up and started the porting setup in
person. Most likely was in the store when she called for his SSN.

On Mon, 28 Feb 2005 17:38:17 -0800, Quick wrote:

>
> No. She only initiated the first one.
>
> I called the Sprint representative back and said "Don't do it."
> The Sprint rep cancelled the initial port request with their
> port department. Apparently it was successfully cancelled
> since VZW shows that an initial request was made Sunday
> and was not followed through on or was cancelled.
>
> The same Sprint rep called me this morning saying "I
> really need to get in touch with your daughter because
> she is running around with a Sprint phone without a
> number on it." Daughter is about 80 miles away in the
> sticks visiting Grandma.
>
> Within an hour after that call Sprint made 4! attempts
> to port the number *without* my SS#.
>
> -Quick

So how do you know your daughter, who now has a non-working phone, didn't
just call *2 asking why it stopped working and attempting to restart the
porting process?

Quick wrote:

> So the Sunday part is rather complicated. But after
> I explicitly told Sprint "Do NOT port my number" I figure
> the subsequent attempts are akin to slamming.

That is weird. They couldn't port the number I requested to have ported because
I hadn't given them the password for my Verizon account -- didn't realize I had
to -- and they did NOT try again.


--
JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

"The wisdom of a fool won't set you free"
--New Order, "Bizarre Love Triangle"

Quick wrote:

> The same Sprint rep called me this morning saying "I
> really need to get in touch with your daughter because
> she is running around with a Sprint phone without a
> number on it."

Oh, and by the way, that is complete and utter BS. If they activated the phone,
it HAS a number. Mine did for a month or so while I waited for my VZW contract
to expire so I wouldn't have to pay $175 for the privilege of porting early.

My MSID is still the same number as the original Sprint phone number I had
before I ported my VZW number, AAMOF.

They do NOT need to port the number to have a working phone.

--
JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

"The wisdom of a fool won't set you free"
--New Order, "Bizarre Love Triangle"

Giving your SS# out for the hell of it. And people bust my chops for being
an idiot. What were the hell you thinking? Dude.

"Quick" <[email protected]> wrote in message
news:1109623242.146066@sj-nntpcache-3...
> Well, not exactly... and I think I've thwarted them.
>
> I have a VZW familyshare under my name with 2
> secondary lines. I have what is basically a dysfunctional
> family which I won't go into and is not germane to the
> issue.
>
> 18 yr. old Daughter's line gets cut off (ESN swap does
> that pretty effectively). Sprint calls (some lady that later
> says she is a supervisor at a local Sprint store) and asks
> for my social security number. I'm in the middle of something
> pretty intense and there are kids running around yelling
> and what not and I end up giving her my SS (what an
> idiot. I am smarter than that.). She did say something
> about needing it to port my daughter's number to Sprint.
> I'm thinking "great! she is going to pay for her own service".
>
> As soon as I hang up I start thinking "how is this going to
> work?". So I call VZW and sure enough, in order to port
> that number I would have to pay a $175 ETF. If I just got
> a new number for that line then the previous number
> would be "lost" and not portable. I'm figuring "no way
> am I going to pay $175 so she can port her number. If
> she wants to port it then she can pay the ETF".
>
> I call the Sprint lady back. I tell her that I don't want to
> do it since it will cost me $175. She is immediately gets
> aggressive/belligerent and says that is not her problem
> and that I gave her my SS and that is between my
> daughter and me. I told her that I agree but that I wasn't
> informed of any of the implications and made a mistake
> in giving her my SS in the first place. Now that I was
> aware of the implications I did NOT want my VZW number
> ported. She got even more aggressive/belligerent. So I
> tried telling her that the original conversation wasn't taped
> (because I wasn't informed that it was -- CA law), she
> didn't have my signature, and I was informing her that
> I did NOT want my number ported. That sort of got her
> attention and she said she would call their porting dept.
> and call me back in 1/2 hr. She did and said they had
> cancelled the port request but that I should call VZW
> just in case anything had been initiated. I did. Nothing
> at that time. That was Sunday evening.
>
> This morning: Get phone call from Sprint lady saying
> that she needed to get in touch with my daughter because
> she was "running around with a Sprint phone that did
> not have a number". Sounded like it was a problem for
> them. I told her I'd pass it on and called VZW "just in
> case".
>
> VZW CS checks on it and says that there was a port
> request that didn't go through Sunday (with my SS) and
> it could have been because it was cancelled. Interestingly
> there had been 2 more port attempts *without* my SS
> in the last 1/2 hour. She had involved a supervisor or two
> and they contacted Sprint's porting dept. who said they
> didn't need my SS since they had it for the original request
> that hadn't gone through or had been canceled (so why
> didn't they include it with the subsequent requests?). The
> CS had me wait a minute or two to check back with the
> porting dept. one last time and said Sprint had initiated
> 2 more port attempts! She said VZW had locked down
> all 3 of my numbers for "manual review" meaning that
> any further changes would require speaking to me
> personally. Good job VZW!
>
> So the Sunday part is rather complicated. But after
> I explicitly told Sprint "Do NOT port my number" I figure
> the subsequent attempts are akin to slamming.
>
> -Quick
>
>