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  1. #46
    Steve Sobol
    Guest

    Re: Sprint PCS receives "Customers Last" Award.

    FWIW wrote:

    >>Are you saying that anyone that isn't a racist is a "pretend >'non-racist'?"

    >
    > Yes. Everyone is "racist". Some people are just honest.


    How nice that you presume to know so much about people you've never met.

    I've seen arrogant people before, but you really deserve some kind of award
    for the level of arrogance you show here.

    > At least that is what the Lexus Liberals said as they drove through my
    > (mostly minority) neighborhood on the way to their gated communities.


    Heh. I don't drive a Lexus. I'm not the type of upper-middle-class
    pseudoliberal you seem to be railing against here. What's your point?

    --
    Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
    Company website: http://JustThe.net/
    Personal blog, resume, portfolio: http://SteveSobol.com/
    E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307



    See More: Sprint PCS receives "Customers Last" Award.




  2. #47
    Steve Sobol
    Guest

    Re: Sprint PCS receives "Customers Last" Award.

    Jerome Zelinske wrote:
    > I have had very few problems with Sprint PCS' customer service.


    I did too, until they started cutting corners about, what, 12-18 months ago.

    --
    Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
    Company website: http://JustThe.net/
    Personal blog, resume, portfolio: http://SteveSobol.com/
    E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307



  3. #48
    Mij Adyaw
    Guest

    Re: Sprint PCS receives "Customers Last" Award.

    In reality, it is the new Sprint codename for the CS organization that is
    located in India. :-)

    Why not? We have Claire. ARPU is just an Indian version of Claire that
    babbles and does not make any sense.

    "Paul Miner" <[email protected]> wrote in message
    news:[email protected]...
    > On Thu, 13 Oct 2005 21:19:16 -0700, "Mij Adyaw" <[email protected]>
    > wrote:
    >
    >>IS ARPU the name of the confused Indian Customer Support Rep? Just like
    >>ARPU
    >>on the Simpsons! :-)

    >
    > I believe it refers to Average Revenue Per User, but your possible
    > explanation is funnier.
    >
    > --
    > Paul Miner






  4. #49
    John S.
    Guest

    Re: Sprint PCS receives "Customers Last" Award.


    "stevie" <[email protected]> wrote in message news:[email protected]...
    >i saw something, about a year ago, that IBM was taking over Sprint customer
    > service. supposedly for improvment.
    >
    > did this ever happen? is it still happening?


    Never happened!





  5. #50
    FWIW
    Guest

    Re: Sprint PCS receives "Customers Last" Award.

    > Where you are from, is considered appropriate to call unintelligent
    > (stupid) people names and ostracize them?


    >It is if it is due to free choice.



    So, in your upringing ... it was okay to make disparaging remarks and
    make fun of the stupid or the mentaly ill kid ..... but not the black
    kid.

    Not sure I'm with you there, but they are your morals and you are
    entitled to them.

    >> What if they can't help it?


    >What if they can?


    How can you tell?

    >Who said anything about the mentally ill? Many that I know who >are mentally ill are extremely intelligent, and in some cases it is >that intelligence that creates or magnifies their illness.


    Well, you called me "stupid" and "ignorant", which would mean that I
    belonged in special education. And yet you made fun of me. That
    doesn't sound very tolerant.

    And according to some liberal thinks tanlks, "Racism" is a mental
    illness. So when they scream at racists, they are verbally taunting
    the mentally ill in a bid to seem "tolerant" and :compassionate" .....
    by screaming at and ostracizing the mentall ill.

    Ironic? You decide.

    >> Dang it, I keep fogetting the "tolerant" rules. They change so >>often.


    >They haven't changed at all- you simply don't accept the fact that >your views are contrary to most people's social views.


    Which people? The majority VOTED hitler into power in Germany. I
    would have been seen as holding view contrarty to most people's social
    views.

    People's view change with the wind.

    I don't concern myself with conforming to "most people's opinions"
    (that's why I still have Sprint!). Either I was never raised to
    concern myself with such things, or I am too stupid or ignorant to
    realize I am supposed to follow the herd.

    Take your pick.

    >If you state something in a public forum, you should expect >responses in that same forum. You can try to throw my tolerance >into this discussion, but it does nothing but attempt to muddy the >waters.


    I have no problem with your intolerant and hateful responses. you are
    entitled to them.


    > Stupid people need love and understanding too.


    >That is what Dr. Phil is for.


    If I had subsituted "black" with "stupid", would your respone have been
    the same?

    Bigot.

    It is cruel to taunt those of us who rode the short bus. That is not a
    moral that the majority supports.




  6. #51
    FWIW
    Guest

    Re: Sprint PCS receives "Customers Last" Award.

    >You have a source for this, or is this just more of your personal >opinion?

    Biological fact prevalent in every species of the animal Kingdom.

    But hey, it's fun to pretend we're not!!!!

    >But you base your views on a person's diction, name and >perceived color of skin without knowing the first thing about that >person. At no point do you know anything about the culture of the >person you are putting down.


    Sure I do. I speak to them on the phone, ask a question, and stand
    back and listen to blatent incompetence. I don't need anything else to
    determine that someone is incompetent and don't care about their job.

    Did you read the experiences I just had when calling?

    Does that sound like a culture of responsibilty to you?

    >I don't hate you. You are simply a narrow minded idiot, as shown >by your view of people based on limited knowledge and facts.


    You have a source for this, or is this just more of your personal
    opinion?

    >There's that word again- is it the word of the day on your calendar?
    >Tolerance and acceptance do not go hand in hand.


    I see. See we are supposed to "tolerate" minorities, but not "accept"
    them.

    Not sure you are accurate on your definition there. I'd take another
    look.

    >Oh- now I get it. One of the downtrodden masses, a child of >inequity. You deserve to have your bigoted views because of all of >the injustices you have endured as you have been held down by >"The Man". Get real.


    Nope,I simply believe what I believe based on life experience. And no
    amount of getting yelled will change that.

    Really, has anyone every been shouted out of their honest opinions,or
    have they merely been shouted into covering up their honest opinions
    with newspeak?




  7. #52
    FWIW
    Guest

    Re: Sprint PCS receives "Customers Last" Award.

    >How nice that you presume to know so much about people you've >never met.

    Everyone has skin. Everyone has dreams when the sleep. Everyone gets
    hungry. Everyone can tell differences between races.

    Some things don't need much presumption.

    >I've seen arrogant people before, but you really deserve some kind >of awardfor the level of arrogance you show here.


    May I suggest a competent Sprint CSR as a reward?

    >Heh. I don't drive a Lexus. I'm not the type of upper-middle-class
    >pseudoliberal you seem to be railing against here. What's your >point?


    That tons of them exist.




  8. #53
    Tinman
    Guest

    Re: Sprint PCS receives "Customers Last" Award.

    FWIW wrote:
    >
    >> They haven't changed at all- you simply don't accept the fact that
    >> >your views are contrary to most people's social views.

    >
    > Which people? The majority VOTED hitler into power in Germany.


    Godwin's law is proven yet again.


    --
    Mike | Have you ever imagined a world with no
    | hypothetical situations?





  9. #54
    FWIW
    Guest

    Re: Sprint PCS receives "Customers Last" Award.

    >Godwin's law is proven yet again.


    Don't beleive in Internet Urban Legand "laws". Think for yourself.

    Nobody was called a Nazi, it was an illustration that the marjority was
    not always right.

    Heck, if you would prefer, we could use Hillary Clinton as an example.
    Or even the overwhelming agreement at one time that the earth was flat.

    Then again, if you aren't capable of grasping analogies, you kind of
    have to rely on "XYZ's Law". It prevents one from having to think for
    themselves.

    And really, is that why we all love these pretend "laws"?

    I've been in 2,000+ post threads where Nazi's were never mentioned, so
    "Godwin's Law" servers only to give a voice to people who cannot
    forumalte their own response.




  10. #55
    Tinman
    Guest

    Re: Sprint PCS receives "Customers Last" Award.

    FWIW wrote:
    >> Godwin's law is proven yet again.

    >
    >
    > Don't beleive in Internet Urban Legand "laws". Think for yourself.
    >


    You are in dire need of a clue-by-four. Your "Urban Legand [sic]" whine
    was about as warped as your definition of racism and bigotry.


    > Nobody was called a Nazi, it was an illustration that the marjority
    > was not always right.
    >


    Nobody needs to be called a Nazi, cupcake.

    You compared the prior poster's comment about "most people's social
    views" to the "majority VOTED hitler into power." That was a comparison.
    An absurd one, but a comparison nonetheless. I do hope your "ghetto"
    upbringing allows you to see this fact.

    This is Godwin's Law:
    "As an online discussion grows longer, the probability of a comparison
    involving Nazis or Hitler approaches 1."

    You misinterpreted my invoking of said law as the (technically
    incorrect) "urban legend" format (e.g., the first person who mentions
    Hitler or Nazi loses the debate). Did I say that? Nope.

    So once again you jumped to a conclusion without hard facts. Seems to be
    your main personality trait, based on what you posted here.


    > Heck, if you would prefer, we could use Hillary Clinton as an example.
    > Or even the overwhelming agreement at one time that the earth was
    > flat.
    >
    > Then again, if you aren't capable of grasping analogies, you kind of


    Before it was an "illustration." Now it's an "analogy." You do know that
    an analogy is a comparison, right?

    Yep, Godwin's Law is proven once again.


    > have to rely on "XYZ's Law". It prevents one from having to think for
    > themselves.
    >
    > And really, is that why we all love these pretend "laws"?


    Look, if you're on some kind of meds, at least let us know up-front.
    You're starting to make less-and-less sense. What's with all this "think
    for yourself" crap? Was that the topic of your last therapy session or
    something?

    For the record, it's safe to say most people who even find this NG are
    perfectly capable of thinking for themselves (aside from the drive-by
    posters with IQs below room temperature).


    >
    > I've been in 2,000+ post threads where Nazi's were never mentioned, so
    > "Godwin's Law" servers only to give a voice to people who cannot
    > forumalte their own response.


    You mean like you and your fellow skin-heads? I could only imagine the
    threads: "Did so!" "Did not!" Lather. Rinse. Repeat.

    Forget it... You're now foaming at the mouth. Here, go fetch this little
    red ball and don't go slobbering all over it this time.


    --
    Mike





  11. #56
    FWIW
    Guest

    Re: Sprint PCS receives "Customers Last" Award.

    >You are in dire need of a clue-by-four. Your "Urban Legand >[sic]" whine was about as warped as your definition of racism >and bigotry.

    Sticks and Stones ....

    >This is Godwin's Law:


    I am familiar with it, I simply don't believe in "Godwin's" Law.

    >Yep, Godwin's Law is proven once again.


    I don't want to say that maybe you have a thing for this Godwin guy,
    but ....


    >Look, if you're on some kind of meds, at least let us know >up-front. You're starting to make less-and-less sense. What's >with all this "think for yourself" crap? Was that the topic of your >last therapy session or something?



    Yes, they are trying to shock me into beleiving made up laws. It
    hasn't taken effect yet.


    >For the record, it's safe to say most people who even find this >NG are perfectly capable of thinking for themselves (aside >from the drive-by posters with IQs below room temperature).


    You mean the guys who believe in make belive laws and quote them
    ad-nauseum?

    >You mean like you and your fellow skin-heads? I could only >imagine the threads: "Did so!" "Did not!" Lather. Rinse. >Repeat.


    I bet "Godwin" wouldn't approve of "skinhead" anymore than he would
    approve of "nazi".

    Awwww, you just violated his law! I'm telling Godwin!!!

    >Forget it... You're now foaming at the mouth. Here, go fetch >this little red ball and don't go slobbering all over it this time.


    Ooops, you just violated Peter Piper's Law this time!!!

    You know, the one that bans little red ball references?

    You sir, are a fake law violator!!!!




  12. #57
    Tinman
    Guest

    Re: Sprint PCS receives "Customers Last" Award.

    FWIW wrote:
    >> Forget it... You're now foaming at the mouth. Here, go fetch >this
    >> little red ball and don't go slobbering all over it this time.

    >
    > Ooops, you just violated Peter Piper's Law this time!!!
    >
    > You know, the one that bans little red ball references?
    >
    > You sir, are a fake law violator!!!!


    By now you must be running low. Shall I send you a few exclamation
    marks? You also are lacking in attribution skills. Shall I send you a
    link to a few pointers on how to properly quote?

    Now go fetch the red ball again, Binky. Better yet, go play feltch with
    Fido in the corner. (Ya' might need to look that one up.)

    To bring this thread back on-topic: I'm now convinced you are indeed the
    problem when dealing with SPCS CS. Yes SPCS CS is not stellar--far from
    it. But if they get a nut-case like you on the line there's zero chance
    of proper communication, let alone resolution. I suggest you "think for
    yourself" and start using tin cans and wire to communicate.

    Might I introduce you to Phillipe, or are you two one and the same?


    --
    Mike





  13. #58
    Bob Smith
    Guest

    Re: Sprint PCS receives "Customers Last" Award.


    "Paul Miner" <[email protected]> wrote in message
    news:[email protected]...
    > On 13 Oct 2005 17:47:13 -0700, "FWIW"
    > <[email protected]> wrote:
    >
    >>>My conclusion is that you are the problem here, with your obvious
    >>>racism, bigotry, and ignorance. It's probably safe to say that
    >>>regardless of what level of customer service you're getting, it's
    >>>probably much better than you deserve. Like you said, we're all
    >>>entitled to an opinion; there's mine.

    >>
    >>
    >>Duly noted. But that basement Customer Service ratings year over year
    >>can't lie.
    >>
    >>In your opinion, is it ALWAYS the customer's fault,

    >
    > No.
    >
    >>or might it be a Sprint issue at some point?

    >
    > Yes.
    >
    > --
    > Paul Miner


    I've been trying to stay out of this argument, but just gotta step in to say
    that I agree with Paul's former and current comments completely. Sure there
    have been CS problems posted here before, yet in saying that, there have
    been posts saying that the customer received some great service.

    Including gender and race into your problem, is your problem and not SPCS's.

    Way back long ago, years ... maybe 4 to 5 years ago or so, I had a
    particular issue that should have been resolved in one phone call. It took
    three. Since then, no problems with service what-so-ever.

    Bob





  14. #59
    FWIW
    Guest

    Re: Sprint PCS receives "Customers Last" Award.

    ********By now you must be running low. Shall I send you a few
    exclamation
    marks? You also are lacking in attribution skills. Shall I send you a
    link to a few pointers on how to properly quote? ******


    No, but thanks.



    *********Now go fetch the red ball again, Binky. Better yet, go play
    feltch with
    Fido in the corner. (Ya' might need to look that one up.) ******

    You violated Peter Piper's law again.



    **********To bring this thread back on-topic: I'm now convinced you are
    indeed the
    problem when dealing with SPCS CS. **********


    Yes, I demand that they transfer me to the wrong number multiple times.
    It is 100% my fault. That also explains their bargain basement
    ratings on JD Power, et al.

    It's all the customers fault.

    It must be. That's the only explanation.

    ***********Yes SPCS CS is not stellar--far from
    it. But if they get a nut-case like you on the line there's zero chance
    of proper communication, let alone resolution. I suggest you "think for
    yourself" and start using tin cans and wire to communicate. ********


    Apparently all of the other customers surveyed who gave Sprint low
    marks were "nut cases" too.

    They have to be.

    That's the only explanation.



    *********Might I introduce you to Phillipe, or are you two one and the
    same? **********

    You lost me. You just proved Agnus Periwinkle's law by losing me.




  15. #60
    FWIW
    Guest

    Re: Sprint PCS receives "Customers Last" Award.

    >I've been trying to stay out of this argument, but just gotta step >in to say that I agree with Paul's former and current comments >completely. Sure there have been CS problems posted here >before, yet in saying that, there have been posts saying that >the customer received some great service.


    Right. But this is a Sprint forum. Not exactly a fair representative
    sample.

    Every independent study not associated with this newsgroup rank Sprint
    poorly. I suppose they could all be in cahoots, and it can be a
    conspiracy ... but I made some calls to Sprint last night and I posted
    the results toward the beginning of this thread.

    Now, unless you believe I instructed them to do those things (as my
    other friend believes), it does tend to prove the overall trend of the
    independent ratings.

    >Way back long ago, years ... maybe 4 to 5 years ago or so, I >had a particular issue that should have been resolved in one >phone call. It took three. Since then, no problems with service >what-so-ever.



    I called yesterday. No luck. It's a complete crap shoot.

    But It shouldn't be.



    Including gender and race into your problem, is your problem and not
    SPCS's.

    Way back long ago, years ... maybe 4 to 5 years ago or so, I had a
    particular issue that should have been resolved in one phone call. It
    took
    three. Since then, no problems with service what-so-ever.




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