Sprint PCS receives "Customers Last" Award.

"FWIW" <[email protected]> wrote in message
news:[email protected]...
> >I've been trying to stay out of this argument, but just gotta step >in to
> >say that I agree with Paul's former and current comments >completely.
> >Sure there have been CS problems posted here >before, yet in saying that,
> >there have been posts saying that >the customer received some great
> >service.
>
>
> Right. But this is a Sprint forum. Not exactly a fair representative
> sample.
>
> Every independent study not associated with this newsgroup rank Sprint
> poorly. I suppose they could all be in cahoots, and it can be a
> conspiracy ... but I made some calls to Sprint last night and I posted
> the results toward the beginning of this thread.
>
> Now, unless you believe I instructed them to do those things (as my
> other friend believes), it does tend to prove the overall trend of the
> independent ratings.
>
>>Way back long ago, years ... maybe 4 to 5 years ago or so, I >had a
>>particular issue that should have been resolved in one >phone call. It
>>took three. Since then, no problems with service >what-so-ever.
>
>
> I called yesterday. No luck. It's a complete crap shoot.
>
> But It shouldn't be.
>
>
>
> Including gender and race into your problem, is your problem and not
> SPCS's.
>
> Way back long ago, years ... maybe 4 to 5 years ago or so, I had a
> particular issue that should have been resolved in one phone call. It
> took
> three. Since then, no problems with service what-so-ever.

ROTFLMAO. First you try to justify your bigotry to the rest of the group and
fail completely, but here you make another post to someone, telling them how
to properly quote, and you fail completely there as well, as you included my
comments above, without quotes around them ... Sheesh ...

Bob

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› See More: Sprint PCS receives "Customers Last" Award.

On Fri, 14 Oct 2005 19:54:04 GMT, "Bob Smith" wrote:
>I've been trying to stay out of this argument, but just gotta step in to say
>that I agree with Paul's former and current comments completely. Sure there
>have been CS problems posted here before, yet in saying that, there have
>been posts saying that the customer received some great service.

I guess I might as well jump in too...My experience for the last 2
years with Sprint has been difficulty on every CS issue I've had,
simple or difficult. The most frustrating thing is solving difficult
technical issues. I'm quite technically competent. If I'm calling
about a technical problem, it's likely not trivial, and I find it
nearly impossible to get the problem elevated to higher level tech
support. I seem to get bounced around between first level CS reps in
different departments that don't have the ability to solve my problem,
and who simply spout back a set of pre-canned replies that have
nothing to do with my problem.

The first level CS reps should be able to comprehend my problem, look
down their list of pre-canned answers and realize that none of them
apply, and send me on to a second-tier techician. Not to mention,
that problem of getting different answers from different CS reps.

It's entirely different with Verizon (I deal with them for an estate
account). The first person I speak to (so far anyway) has understood
my problem and quickly transferred me up to a second tier technician
who has the ability to solve the problem.

Verizon doesn't cost that much more than Sprint, so I don't buy the
argument that we should have to put up with lousy CS from Sprint just
because they cost a little less (if less at all...). I like Sprint's
technology, and they serve my needs the best. I understand that
things go wrong. But the Sprint CS is just flatout substandard.

Joe Huber
[email protected]

FWIW wrote:
>
>
>
> *********Might I introduce you to Phillipe, or are you two one and the
> same? **********
>
> You lost me. You just proved Agnus Periwinkle's law by losing me.

Mr. Magoo could lose you.

Alas, I've grown weary of toying with you. I'll leave you with just two
words of advice: Life Coach.


--
Mike | A 'jiffy' is an actual unit of time for
| 1/100th of a second.

> but here you make another post to >someone, telling them >how to properly quote, and you fail >completely there as well, >as you included my
>comments above, without quotes around them ... Sheesh ...


I challenge you to show us where I told anyone how to properly quote.

>Mr. Magoo could lose you.
>
>Alas, I've grown weary of toying with you. I'll leave you with just >two words of advice: Life Coach.

An area with there you have obviously had experience.

That's okay, you go ahead and have people tell you how to think and run
your life.

>Thanks, Bob, I appreciate that.

Me too, Bob. But next time, could you try to make sure your teeth are
completely out of the way next time.

>I guess I might as well jump in too...My experience for the last 2
>years with Sprint has been difficulty on every CS issue I've had,
>simple or difficult.


Didn't you hear? It's all your fault.

You must be a "nutjob".

It's really the only rational explanation.

"John S." <[email protected]> wrote in message
news:[email protected]...
>
> "stevie" <[email protected]> wrote in message
> news:[email protected]...
>>i saw something, about a year ago, that IBM was taking over Sprint
>>customer
>> service. supposedly for improvment.
>>
>> did this ever happen? is it still happening?
>
> Never happened!
>

Happened and is continuing to happen. This was the reason Rob lost his job
with the company- his position was outsourced through IBM.

>Happened and is continuing to happen. This was the reason >Rob lost his job with the company- his position was outsourced >through IBM.


IBM is providing customer disservice for Sprint?

Eeeesh. What happaned to IBM? They used to be psudeo-reputable.

FWIW wrote:

>>I've seen arrogant people before, but you really deserve some kind >of awardfor the level of arrogance you show here.
>
> May I suggest a competent Sprint CSR as a reward?

Sure. I can't help you there, as I don't work for Sprint.

>>Heh. I don't drive a Lexus. I'm not the type of upper-middle-class
>>pseudoliberal you seem to be railing against here. What's your >point?
>
> That tons of them exist.

And OBVIOUSLY there are a bunch of them here in this newsgroup, right?



--
Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
Company website: http://JustThe.net/
Personal blog, resume, portfolio: http://SteveSobol.com/
E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307

FWIW wrote:

> Right. But this is a Sprint forum. Not exactly a fair representative
> sample.

yeahbut you don't get it... There are a lot of people who agree that
Customer Service sucks right now. I'm one of them.

It only sounds like people have problems with your characterization that
certain ethnic groups are causing the problem. Personally, I say it's not
just them, it's *everyone* at Sprint CS.

--
Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
Company website: http://JustThe.net/
Personal blog, resume, portfolio: http://SteveSobol.com/
E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307

>And OBVIOUSLY there are a bunch of them here in this newsgroup, >right?

I wouldn't know.

But there are a bunch of politically correct posers.

>It only sounds like people have problems with your characterization that
>certain ethnic groups are causing the problem. Personally, I say it's not
>just them, it's *everyone* at Sprint CS.

I agree. But it's just one of those things where you play the odds.

After 15 calls total around noon today (yes fifteen). I got one white
lady. On the final call.

It was resolved in 5 minutes. 0/14 on non-honky's. 1/1 with a person
who can't jump.

Now, make of that what you will. Pure chance. Coincidence. The
planets aligning in a certain way. Sure, they are all plausible.

But, it is what it is.

Even dogs and guinea pigs learn by repetition.

If I get CONSITENTLY get bad service from everyone who's name begins
with the letter "B", and get good service with everyone who's name
starts with "C". I will eventually develop a bias, and keep dialing
until I get someone who's name starts with the letter "C".

It's simply human intelligence and adaptation.

Is it politically correct to say in mixed company? Well, of course
not.

Will everyone pretend to be offended so their peers will rest assured
that they are with "the program", and they won't be ostracized and
called newspeak names. Of course. That is also human nature. Nobody
wants to be the "bad" guy.

And TV has taught us that it is "bad". Heck, 50 years ago it was all
perfectly acceptable to say, but we are "progressive" and "evolved"
now. Our paltry 1% income tax is now up to 35%, and we now fight wars
for no reason. We've come a long way baby.

Of course, you will occasionally run across some Archie Bunker asshole
who says what everyone is thinking, but that everyone denies they are
thinking, and we must, simply MUST throw every Orwellian newspeak word
at them. "Racist" is the most popular, but we also have "bigot", and
"ignorant", and instead of talk, we like to say that they "spew", and
that anyone who agrees with them is their "ilk". Yada, Yada, Yada.

"Tolerance" is a whole language into and of itself. Sadly such people
who speak it are only taught to "tolerate" those who agree with them,
and therefore the word is a misnomer as tolerating those who agree with
you is the very antithesis of "tolerance" .... but why confuse
propoganda with facts.

So, from my experience, the statistics are in your favor if you get a
white person as opposed to a non-white person.

Are there exceptions? Absolutely. Some white people are downright
incompetent and some black folks are too smart to be working in
Customer Service.

But after 45 years on the planet, a functionally lliterate brain does
begin to subconciously calculate the odds ... and contratry to the
mainstream media that would like to keep us dumbed down tells us ...
this is actually a good thing.

Hate nobody. Cause no harm. But if you need to get something done, by
all means, go to those who have the best chance of accomplishing that
for you.

FWIW wrote:

> It was resolved in 5 minutes. 0/14 on non-honky's. 1/1 with a person
> who can't jump.
>
> Now, make of that what you will. Pure chance. Coincidence. The
> planets aligning in a certain way. Sure, they are all plausible.
>
> But, it is what it is.

And I've gotten CSRs who I'd assume are white, who I can't tell are anything
else based on their voice, who have been useless, and other CSRs who aren't,
who've been helpful. But you addressed that elsewhere.

*shrug*

> Of course, you will occasionally run across some Archie Bunker asshole
> who says what everyone is thinking

In the words of the late Ronald Reagan: There you go again.

I still want to know how you know what everyone's thinking.

> Hate nobody. Cause no harm. But if you need to get something done, by
> all means, go to those who have the best chance of accomplishing that
> for you.

Well, duh... I don't see how anyone can argue *that* either.



--
Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
Company website: http://JustThe.net/
Personal blog, resume, portfolio: http://SteveSobol.com/
E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307

FWIW wrote:
>>And OBVIOUSLY there are a bunch of them here in this newsgroup, >right?
>
> I wouldn't know.

Thank you - that's my point.

--
Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
Company website: http://JustThe.net/
Personal blog, resume, portfolio: http://SteveSobol.com/
E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307