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- 11-01-2008, 05:20 AM #1dafyddGuest
On Oct 31, 11:49*am, schrodinger's cat <[email protected]> wrote:
> My contract has expired and I'd like to find out what Sprint is willing
> to offer as an inducement to sign a new 2 year contract. Is there a
> consensus as to whether one is likely to get a better deal by calling
> the Retention department, or communicating through E-care? Thanks.
> --
> schrodinger's cat
if you are wanting a fast answer, Id simply call. If you are willing
to wait around awhile, and don't mind a little haggling back and
forth, it can't hurt to try ecare first.
Be advised though, as soon as you use the "c" word, your case will
most likely have your case forwarded to the retention queue for
ecare. At that point, there would
be no significant difference between writing in and calling other than
the time it will take to get a response.
Ultimately, it comes down to your nick... you wont know if the cats
dead, until you open the box.
› See More: Retention vs E-care?
- 11-03-2008, 06:06 AM #2AndyGuest
Re: Retention vs E-care?
all sprint offerd to try to keep me after 23 years of on time payments and
no complaints .
was a 1,000 any time mins and to add 3 wow 3 numbers for free mobile to
mobile with out charge.
isaid thanks but cya
store manager when i went to say good buy to my fave sales lady didnt even
try to keep my account.
just said ok have a nice weekend and walked off.
"schrodinger's cat" <[email protected]> wrote in message
news:[email protected]...
> My contract has expired and I'd like to find out what Sprint is willing
> to offer as an inducement to sign a new 2 year contract. Is there a
> consensus as to whether one is likely to get a better deal by calling
> the Retention department, or communicating through E-care? Thanks.
> --
> schrodinger's cat
- 11-03-2008, 07:17 AM #3Todd AllcockGuest
Re: Retention vs E-care?
At 03 Nov 2008 07:06:52 -0500 Andy wrote:
> all sprint offerd to try to keep me after 23 years of on time payments
and
> no complaints .
> was a 1,000 any time mins and to add 3 wow 3 numbers for free mobile to
> mobile with out charge.
> isaid thanks but cya
> store manager when i went to say good buy to my fave sales lady didnt
even
> try to keep my account.
> just said ok have a nice weekend and walked off.
And what did you think you deserved for your nearly two-years of "loyal"
(contractually-obligated) service?
- 11-03-2008, 10:24 AM #4Jerome ZelinskeGuest
Re: Retention vs E-care?
Sprint PCS has not been around for 23 years. One thousand minutes
a month for how much money a month? Three add a phones for free? That
is at least a twenty maybe a thirty dollar a month savings. How many
minutes and phones for how much were on the plan you had?
- 11-03-2008, 01:53 PM #5Joel KoltnerGuest
Re: Retention vs E-care?
"Andy" <[email protected]> wrote in message
news:[email protected]...
> store manager when i went to say good buy to my fave sales lady didnt even
> try to keep my account.
> just said ok have a nice weekend and walked off.
You haven't provided enough information for anyone to know whether or not that
manager was foolish or making a good decision. Certainly all store managers
should want to keep customers, but only if they can do so in a manner that
ends up being profitable for Spring as well.
- 11-04-2008, 04:18 AM #6AndyGuest
Re: Retention vs E-care?
One would think a company would try hard to keep you.
--
AL'S COMPUTERS
"Todd Allcock" <[email protected]> wrote in message
news:[email protected]...
> At 03 Nov 2008 07:06:52 -0500 Andy wrote:
>> all sprint offerd to try to keep me after 23 years of on time payments
> and
>> no complaints .
>> was a 1,000 any time mins and to add 3 wow 3 numbers for free mobile to
>> mobile with out charge.
>> isaid thanks but cya
>> store manager when i went to say good buy to my fave sales lady didnt
> even
>> try to keep my account.
>> just said ok have a nice weekend and walked off.
>
>
> And what did you think you deserved for your nearly two-years of "loyal"
> (contractually-obligated) service?
>
>
- 11-04-2008, 04:20 AM #7AndyGuest
Re: Retention vs E-care?
No offers of new phones at a discount or a better plan with the same price.
and if you get the 99.95 unlimited everything plan you cant add the phone as
a modem plan to it.
--
AL'S COMPUTERS
"Joel Koltner" <[email protected]> wrote in message
news:[email protected]...
> "Andy" <[email protected]> wrote in message
> news:[email protected]...
>> store manager when i went to say good buy to my fave sales lady didnt
>> even try to keep my account.
>> just said ok have a nice weekend and walked off.
>
> You haven't provided enough information for anyone to know whether or not
> that manager was foolish or making a good decision. Certainly all store
> managers should want to keep customers, but only if they can do so in a
> manner that ends up being profitable for Spring as well.
>
>
- 11-05-2008, 01:15 AM #8AndyGuest
Re: Retention vs E-care?
Sprint does it to all those who close accounts when you find a better deal
unlike most i didnt hide that fact.
the company is going under any way so its good riddance
--
AL'S COMPUTERS
"Paul Miner" <[email protected]> wrote in message
news:[email protected]...
> On Mon, 3 Nov 2008 07:06:52 -0500, "Andy" <[email protected]> wrote:
>
>>all sprint offerd to try to keep me after 23 years of on time payments and
>>no complaints .
>>was a 1,000 any time mins and to add 3 wow 3 numbers for free mobile to
>>mobile with out charge.
>>isaid thanks but cya
>>store manager when i went to say good buy to my fave sales lady didnt even
>>try to keep my account.
>>just said ok have a nice weekend and walked off.
>
> After several years of you bragging in the roadrunner group about how
> tight you were with the store manager and your favorite sales girl,
> you'd think they would have treated you better. Apparently the love
> was one sided after all. Janitors just don't get any respect.
>
> --
> Paul Miner
- 11-05-2008, 06:04 PM #9Joel KoltnerGuest
Re: Retention vs E-care?
"Andy" <[email protected]> wrote in message
news:[email protected]...
> No offers of new phones at a discount or a better plan with the same price.
> and if you get the 99.95 unlimited everything plan you cant add the phone as
> a modem plan to it.
The "everything" plan is nowhere near as good of a deal -- for most people --
than the older bundled/ala carte plans were, IMO.
- 11-06-2008, 01:33 AM #10AndyGuest
Re: Retention vs E-care?
I agree with you.
i was all set to go but they wont allow you to add phone as a modem service
to it.
i said cya .
with any cell company its my way or cya later.
my money my way or you get **** and like it.
--
AL'S COMPUTERS
"Joel Koltner" <[email protected]> wrote in message
news:[email protected]...
> "Andy" <[email protected]> wrote in message
> news:[email protected]...
>> No offers of new phones at a discount or a better plan with the same
>> price.
>> and if you get the 99.95 unlimited everything plan you cant add the phone
>> as a modem plan to it.
>
> The "everything" plan is nowhere near as good of a deal -- for most
> people -- than the older bundled/ala carte plans were, IMO.
>
>
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