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  1. #1
    JRW
    Guest
    Do you mind if we quote your complaint when filing our own?
    Its well written.

    JAC wrote:

    > Here is the text of a complain that I filed with my state's AG office
    > - consumer protection division. Most states have the ability to file
    > these complaints online.
    >
    > If we all file this complaint with our state AG office, maybe we can
    > get somewhere on this Vision TOS issue.
    >
    > Copy of letter:
    >
    > SprintPCS offered a low-speed mobile data service prior to the fall of
    > 2002 called "Wireless Web". This service allowed select mobile phones
    > to be used as modems to provide low-speed data connectivity. In
    > addition, this service provided some in-phone data services. Select
    > SprintPCS plans had data usage allotments.
    >
    > In the fall of 2002, SprintPCS introduced a high-speed data system
    > called "Vision". To use this new, faster system customers had to
    > purchase new Vision-capable phones. In addition, SprintPCS marketed
    > and advertised "connectivity kits" that allowed Vision phones to be
    > used as modems. Vision phones also included some in-phone data
    > services in addition to the ability of the phone to be used as a
    > modem. SprintPCS store sales representatives and customer service
    > representatives heavily promoted the high-speed data features of the
    > Vision service as incentive to switch from the older, slower phones.
    >
    > Shortly after releasing "Vision" services, SprintPCS introduced
    > "Unlimited Vision" monthly plans to further stimulate sales and
    > provide an incentive for customers to switch plans and upgrade their
    > phones. Sprint representatives made direct statements to me (and many
    > other customers who have complained on the Internet about this issue)
    > that Unlimited Vision included both the ability to use Vision phones
    > as modem and the in-phone data features. This was a sales tactic of
    > SprintPCS representatives. The "connection kits" to allow
    > phone-as-modem use were sold to the customers in the Sprint stores.
    >
    > Now a year later, after customers have purchased Vision phones,
    > purchased connection kits and signed up for Vision plans containing
    > early termination penalties, SprintPCS has stopped allowing the use of
    > Vision phones as modems under their "Unlimited Vision" plans. Sprint
    > now claims that only the in-phone data features qualify for "Unlimited
    > Vision." Usage of the phone as a modem now costs nearly $80 per month
    > additional. This directly contradicts the information that SprintPCS
    > sales personnel and customer service representatives gave customers
    > for over a year. Sprint's only notification to customers of this
    > fundamental change was new fine print wording introduced in a revised
    > "Terms of Service" insert in the monthly bill.
    >
    > My purchase decision was based SOLELY on my ability to use my phone as
    > a high-speed modem intermittently when traveling. Had I been properly
    > informed of this policy at the time of purchase I would not have
    > purchased a new phone, signed up for a new plan and agreed to a new
    > contract with early termination penalties. Now, not only can I not
    > receive the service that I paid for, I am under a financial penalty if
    > I desire to switch services due to an early termination penalty.





    See More: letter to Attorney General Consumer Protection Division concering




  2. #2
    Jerome Zelinske
    Guest

    Re: letter to Attorney General Consumer Protection Division concering

    So don't terminate early. Your AA will be over long before this
    would get through the courts.


    JAC wrote:
    > Here is the text of a complain that I filed with my state's AG office
    > - consumer protection division. Most states have the ability to file
    > these complaints online.
    >
    > If we all file this complaint with our state AG office, maybe we can
    > get somewhere on this Vision TOS issue.
    >
    > Copy of letter:
    >
    > SprintPCS offered a low-speed mobile data service prior to the fall of
    > 2002 called "Wireless Web". This service allowed select mobile phones
    > to be used as modems to provide low-speed data connectivity. In
    > addition, this service provided some in-phone data services. Select
    > SprintPCS plans had data usage allotments.
    >
    > In the fall of 2002, SprintPCS introduced a high-speed data system
    > called "Vision". To use this new, faster system customers had to
    > purchase new Vision-capable phones. In addition, SprintPCS marketed
    > and advertised "connectivity kits" that allowed Vision phones to be
    > used as modems. Vision phones also included some in-phone data
    > services in addition to the ability of the phone to be used as a
    > modem. SprintPCS store sales representatives and customer service
    > representatives heavily promoted the high-speed data features of the
    > Vision service as incentive to switch from the older, slower phones.
    >
    > Shortly after releasing "Vision" services, SprintPCS introduced
    > "Unlimited Vision" monthly plans to further stimulate sales and
    > provide an incentive for customers to switch plans and upgrade their
    > phones. Sprint representatives made direct statements to me (and many
    > other customers who have complained on the Internet about this issue)
    > that Unlimited Vision included both the ability to use Vision phones
    > as modem and the in-phone data features. This was a sales tactic of
    > SprintPCS representatives. The "connection kits" to allow
    > phone-as-modem use were sold to the customers in the Sprint stores.
    >
    > Now a year later, after customers have purchased Vision phones,
    > purchased connection kits and signed up for Vision plans containing
    > early termination penalties, SprintPCS has stopped allowing the use of
    > Vision phones as modems under their "Unlimited Vision" plans. Sprint
    > now claims that only the in-phone data features qualify for "Unlimited
    > Vision." Usage of the phone as a modem now costs nearly $80 per month
    > additional. This directly contradicts the information that SprintPCS
    > sales personnel and customer service representatives gave customers
    > for over a year. Sprint's only notification to customers of this
    > fundamental change was new fine print wording introduced in a revised
    > "Terms of Service" insert in the monthly bill.
    >
    > My purchase decision was based SOLELY on my ability to use my phone as
    > a high-speed modem intermittently when traveling. Had I been properly
    > informed of this policy at the time of purchase I would not have
    > purchased a new phone, signed up for a new plan and agreed to a new
    > contract with early termination penalties. Now, not only can I not
    > receive the service that I paid for, I am under a financial penalty if
    > I desire to switch services due to an early termination penalty.





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