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- 08-11-2003, 11:34 PM #1JRWGuest
Do you mind if we quote your complaint when filing our own?
Its well written.
JAC wrote:
> Here is the text of a complain that I filed with my state's AG office
> - consumer protection division. Most states have the ability to file
> these complaints online.
>
> If we all file this complaint with our state AG office, maybe we can
> get somewhere on this Vision TOS issue.
>
> Copy of letter:
>
> SprintPCS offered a low-speed mobile data service prior to the fall of
> 2002 called "Wireless Web". This service allowed select mobile phones
> to be used as modems to provide low-speed data connectivity. In
> addition, this service provided some in-phone data services. Select
> SprintPCS plans had data usage allotments.
>
> In the fall of 2002, SprintPCS introduced a high-speed data system
> called "Vision". To use this new, faster system customers had to
> purchase new Vision-capable phones. In addition, SprintPCS marketed
> and advertised "connectivity kits" that allowed Vision phones to be
> used as modems. Vision phones also included some in-phone data
> services in addition to the ability of the phone to be used as a
> modem. SprintPCS store sales representatives and customer service
> representatives heavily promoted the high-speed data features of the
> Vision service as incentive to switch from the older, slower phones.
>
> Shortly after releasing "Vision" services, SprintPCS introduced
> "Unlimited Vision" monthly plans to further stimulate sales and
> provide an incentive for customers to switch plans and upgrade their
> phones. Sprint representatives made direct statements to me (and many
> other customers who have complained on the Internet about this issue)
> that Unlimited Vision included both the ability to use Vision phones
> as modem and the in-phone data features. This was a sales tactic of
> SprintPCS representatives. The "connection kits" to allow
> phone-as-modem use were sold to the customers in the Sprint stores.
>
> Now a year later, after customers have purchased Vision phones,
> purchased connection kits and signed up for Vision plans containing
> early termination penalties, SprintPCS has stopped allowing the use of
> Vision phones as modems under their "Unlimited Vision" plans. Sprint
> now claims that only the in-phone data features qualify for "Unlimited
> Vision." Usage of the phone as a modem now costs nearly $80 per month
> additional. This directly contradicts the information that SprintPCS
> sales personnel and customer service representatives gave customers
> for over a year. Sprint's only notification to customers of this
> fundamental change was new fine print wording introduced in a revised
> "Terms of Service" insert in the monthly bill.
>
> My purchase decision was based SOLELY on my ability to use my phone as
> a high-speed modem intermittently when traveling. Had I been properly
> informed of this policy at the time of purchase I would not have
> purchased a new phone, signed up for a new plan and agreed to a new
> contract with early termination penalties. Now, not only can I not
> receive the service that I paid for, I am under a financial penalty if
> I desire to switch services due to an early termination penalty.
› See More: letter to Attorney General Consumer Protection Division concering
- 08-12-2003, 05:23 AM #2Jerome ZelinskeGuest
Re: letter to Attorney General Consumer Protection Division concering
So don't terminate early. Your AA will be over long before this
would get through the courts.
JAC wrote:
> Here is the text of a complain that I filed with my state's AG office
> - consumer protection division. Most states have the ability to file
> these complaints online.
>
> If we all file this complaint with our state AG office, maybe we can
> get somewhere on this Vision TOS issue.
>
> Copy of letter:
>
> SprintPCS offered a low-speed mobile data service prior to the fall of
> 2002 called "Wireless Web". This service allowed select mobile phones
> to be used as modems to provide low-speed data connectivity. In
> addition, this service provided some in-phone data services. Select
> SprintPCS plans had data usage allotments.
>
> In the fall of 2002, SprintPCS introduced a high-speed data system
> called "Vision". To use this new, faster system customers had to
> purchase new Vision-capable phones. In addition, SprintPCS marketed
> and advertised "connectivity kits" that allowed Vision phones to be
> used as modems. Vision phones also included some in-phone data
> services in addition to the ability of the phone to be used as a
> modem. SprintPCS store sales representatives and customer service
> representatives heavily promoted the high-speed data features of the
> Vision service as incentive to switch from the older, slower phones.
>
> Shortly after releasing "Vision" services, SprintPCS introduced
> "Unlimited Vision" monthly plans to further stimulate sales and
> provide an incentive for customers to switch plans and upgrade their
> phones. Sprint representatives made direct statements to me (and many
> other customers who have complained on the Internet about this issue)
> that Unlimited Vision included both the ability to use Vision phones
> as modem and the in-phone data features. This was a sales tactic of
> SprintPCS representatives. The "connection kits" to allow
> phone-as-modem use were sold to the customers in the Sprint stores.
>
> Now a year later, after customers have purchased Vision phones,
> purchased connection kits and signed up for Vision plans containing
> early termination penalties, SprintPCS has stopped allowing the use of
> Vision phones as modems under their "Unlimited Vision" plans. Sprint
> now claims that only the in-phone data features qualify for "Unlimited
> Vision." Usage of the phone as a modem now costs nearly $80 per month
> additional. This directly contradicts the information that SprintPCS
> sales personnel and customer service representatives gave customers
> for over a year. Sprint's only notification to customers of this
> fundamental change was new fine print wording introduced in a revised
> "Terms of Service" insert in the monthly bill.
>
> My purchase decision was based SOLELY on my ability to use my phone as
> a high-speed modem intermittently when traveling. Had I been properly
> informed of this policy at the time of purchase I would not have
> purchased a new phone, signed up for a new plan and agreed to a new
> contract with early termination penalties. Now, not only can I not
> receive the service that I paid for, I am under a financial penalty if
> I desire to switch services due to an early termination penalty.
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