Not a SPRINT customer but getting screwed by Sprint (POOR CUSTOMER SERVICE)

Oct 30 last year my purse was stolen.With in 2 hours I had contacted
credit card companies and police. The 3 credit reporting agencies were
notified and a fraud alert was flagged to my credit reports. Oct 31 a
tmobile account was opened in my name with a fake address and fake
buisness phone. The account was soon ran up to $1500 the address was
a fake so I was never billed for this account and did not know of it
until recently when a collection agency called me. I was told it may
have been approved before my credit report was updated.

I checked my credit report again to find out that it was stilll
flagged and found out that an account with sprint was opened in my
name in Febuary using the same fake address and fake buisness phone
#. There is a $600 bill on that account. What I would like to know is
how was this account approved. Since by Feb the tmobile account had
ruined my credit rating and may credit report still shows a fraud
alert tag and the credit agency was aware of the false address given.

When I tried to call the customer service rep all they would tell me
is that that account has been closed and turned over to a collection
agency. I was wanting to get the bills sent to me so I could give them
to the police to compare phone numbers with the tmobile account the
pollice fraud deptarment is trying to track down who the calls were
made to but they wouldn't help me. I tried to find out where the
conrtact was made out at and what documentation was used to make out
the account but was refused that info too. I asked what process is
used to verify the info given since the only info correct is my name
and was told nothing all they told me was that that account is closed
and in the hands of a collection agency.

Since then I have contacted the Attorny Generals Office and a
complaint has been filed against Sprint and Tmobile. They too are very
curious as to how these two accounts where opened with false address
and fake information. The police fraud department has gotten the
tmobile info but have yet been able to get any info from sprint since
I have to wait for the collection agency to contact me. My real name
and address is in the phone book been there for 6 years don't know why
it is taking them so long to contact me.Sprint didnt seem to be
interested at all in trying to help me get to the bottom of this all
they would say is the account is closed and turned over to a
collection agency. We will see how long it takes for the collection
agency to look me up in the phone book.

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› See More: Not a SPRINT customer but getting screwed by Sprint (POOR CUSTOMER SERVICE)

>The police fraud department has gotten the
>tmobile info but have yet been able to get any info from sprint since
>I have to wait for the collection agency to contact me.

Call *2 again - ask for specific phone number police can call - if specialist
tells you same thing - tell them you want to talk to supervisor - there is a
phone number that police can call to get the information needed on this
account. Waiting for the Collections Agency to contact you won't help this
situation since they are only interested in collecting your money and have to
access to the numbers called, etc You may have to be very firm but tell them
you know there is a phone number dedicated for police/attorneys to call. Good
luck.

[email protected] (TxsgrnTx) wrote in article
<[email protected]>:
> >The police fraud department has gotten the
> >tmobile info but have yet been able to get any info from sprint since
> >I have to wait for the collection agency to contact me.
>
> Call *2 again - ask for specific phone number police can call - if specialist
> tells you same thing - tell them you want to talk to supervisor - there is a
> phone number that police can call to get the information needed on this
> account. Waiting for the Collections Agency to contact you won't help this
> situation since they are only interested in collecting your money and have to
> access to the numbers called, etc You may have to be very firm but tell them
> you know there is a phone number dedicated for police/attorneys to call. Good
> luck.
>
>

Specificaly (sp?) ask for the number to the legal department so the
police can notify them of a sopena (sp?). This number does exist, one
of my coworkers got it today.

Maybe one of the employees on here has it handy (I'm at home now, so I
don't have it)

[posted via phonescoop.com - free web access to the alt.cellular groups]

>Specificaly (sp?) ask for the number to the legal department so the
>police can notify them of a sopena (sp?). This number does exist, one
>of my coworkers got it today.
>

The number to give police is 800-877-7330 this is dedicated number for law
enforcement, subpenas etc.. If you call they will tell you same thing - has to
be law enforcement or legal. The number for Fraud Management is 888-788-0788 -
they will be able to pull up the account for you. I don't think you can get
the records but they may be able to help you.

Contact Sprint Customer service again, and inform them AGAIN this is a
fraudulant account, and a fraud template needs to be completed. If the
CSR seems to stupid to understand politley ask for their Team Leader..
Also get bother of the Login ID's and/or Ext.

Once a fraud template is submitted, Sprint's Fraud dept. should contact
you within 5-7 business days. And you may discuss the matteres with them
concerning getting copies of the bills to the police.

what wrote in article <[email protected]>:
> Oct 30 last year my purse was stolen.With in 2 hours I had contacted
> credit card companies and police. The 3 credit reporting agencies were
> notified and a fraud alert was flagged to my credit reports. Oct 31 a
> tmobile account was opened in my name with a fake address and fake
> buisness phone. The account was soon ran up to $1500 the address was
> a fake so I was never billed for this account and did not know of it
> until recently when a collection agency called me. I was told it may
> have been approved before my credit report was updated.
>
> I checked my credit report again to find out that it was stilll
> flagged and found out that an account with sprint was opened in my
> name in Febuary using the same fake address and fake buisness phone
> #. There is a $600 bill on that account. What I would like to know is
> how was this account approved. Since by Feb the tmobile account had
> ruined my credit rating and may credit report still shows a fraud
> alert tag and the credit agency was aware of the false address given.
>
> When I tried to call the customer service rep all they would tell me
> is that that account has been closed and turned over to a collection
> agency. I was wanting to get the bills sent to me so I could give them
> to the police to compare phone numbers with the tmobile account the
> pollice fraud deptarment is trying to track down who the calls were
> made to but they wouldn't help me. I tried to find out where the
> conrtact was made out at and what documentation was used to make out
> the account but was refused that info too. I asked what process is
> used to verify the info given since the only info correct is my name
> and was told nothing all they told me was that that account is closed
> and in the hands of a collection agency.
>
> Since then I have contacted the Attorny Generals Office and a
> complaint has been filed against Sprint and Tmobile. They too are very
> curious as to how these two accounts where opened with false address
> and fake information. The police fraud department has gotten the
> tmobile info but have yet been able to get any info from sprint since
> I have to wait for the collection agency to contact me. My real name
> and address is in the phone book been there for 6 years don't know why
> it is taking them so long to contact me.Sprint didnt seem to be
> interested at all in trying to help me get to the bottom of this all
> they would say is the account is closed and turned over to a
> collection agency. We will see how long it takes for the collection
> agency to look me up in the phone book.

[posted via phonescoop.com - free web access to the alt.cellular groups]

> and a fraud template needs to be completed. If the

This has changed - Specialist no longer can do Fraud Templates - that option is
not available now. Specialist is to take information from customer and forward
via email to their Team Lead - Team Lead forwards to his/her Manager and
Manager decides if it is actually fraud related. Manager forwards to Fraud
Management. The first Specialist that you spoke with should have done this and
yes it is a very good idea to get Login ID and Code for the Call Center you
have reached.

The reason for this is that Specialists were sending in Fraud Templates for
many reasons that were not Fraud. This was stacking up the templates and Fraud
Management had to go through all of them, to find actual Fraud cases which
meant that issues that were not Fraud were not being handled - which meant
customer had to call again which caused frustration and rightly so.

In article <[email protected]>,
[email protected] (JMaserang) wrote:

> yes it is a very good idea to get Login ID and Code for the Call Center you
> have reached.

Assuming they are willing to give it to you. Very few are, and others
apparently give fake numbers, as when a follow up call, I'm told
"There's no such number!"

>Assuming they are willing to give it to you. Very few are, and others
>apparently give fake numbers, as when a follow up call, I'm told
>"There's no such number!"
>

You have got to be the most obnoxious person in this entire universe.
Specialists do not "make up" ID numbers - there is no reason to - you cannot
call and ask for the person you spoke to previously- that is not the reason
for getting the ID - no transfers to other specialists are allowed or even
possible - there are many call centers and people work many different schedules
- and there is no way to know if the person you spoke to previously is on the
phone or at lunch or off that day or half way.. The ID is a code unique to an
individual specialist - the call center code identifies where the specialist is
located. Specialists can give their first names only - this is all for
security reasons. If there is an issue that requires the previous specialists
attention, an email is sent to that specialist by the specialist that is taking
the call at that time. Do you think that a call center is a room with many
landline type phones ringing all the time - unless you have worked in a call
center (and I am wondering if you are now employed by sprint or was at one
time) you have no idea of the call center environment.

Why don't you go read a book, watch TV or take a nap - this group has more than
enough of your crap.

In article <[email protected]>,
[email protected] (TxsgrnTx) wrote:

> >Assuming they are willing to give it to you. Very few are, and others
> >apparently give fake numbers, as when a follow up call, I'm told
> >"There's no such number!"
> >
>
>
> Specialists do not "make up" ID numbers - there is no reason to

Sorry you can't handle the truth. And insulting me doesn't change the
facts.

>Sorry you can't handle the truth. And insulting me doesn't change the
>facts.
>

And what makes the garbage you spout here the truth? You have not given one
reason to prove what you claim as the "facts" -

Insulting you has nothing to do with the facts - your behavior here is more
than insulting.

Each time you call and speak to a specialist your account is auto-noted with
the ID of the specalist you speak to - this means the CSR has no reason to give
you a fake ID. By chance do you try to claim you have called several times and
you were promised something but is wasn't done. The auto-notes solve that
game. Now I suppose you will say the computer inputs fake IDs

In article <[email protected]>,
[email protected] (TxsgrnTx) wrote:

> Each time you call and speak to a specialist your account is auto-noted with
> the ID of the specalist you speak to -

Apparently at least Not always true, I have and numerous other posters
have told of calling in and previous calls NOT being noted on their
account. i.e. in Billing disputes.

In article <[email protected]>,
[email protected] (TxsgrnTx) wrote:

> And what makes the garbage you spout here the truth? You have not given one
> reason to prove what you claim as the "facts" -

I don't have one, I have Four (4)

re: CSR phone reps strictly held to 5:19 or under 6 minutes per call
average, and having a quota of Advantage Agreements to unload.




Four things make them very much appear to be the truth.


1. It clearly and simply explains CSR's behavior.

2. No one has offered any evidence to the contrary.

3. How upset Sprint employees are that we know their secret.

4. Sprint employees (here and in an email from eCare) refer to
*2 "Customer Service" as being part of "Sales"


What Sprint folks or apologists "the sugar coaters" do is:
A) Insult me
B) Question the motives of the former Sprint employee
who spilled the beans.
C) Question the web site.

>1. It clearly and simply explains CSR's behavior.
>

CSRs are really not human - they are robots controlled by computer -and at the
designated time frame a little bell goes off to say "you have reached the time
limit for this call - hang up now" - this is just as ridiculous as what you
keep saying over and over again but thought I would try to communicate with you
on your level.

Why do you refuse to accept "average call time" which has been explained to you
by several people here over and over again.

>2. No one has offered any evidence to the contrary.
>

You have been given evidence on top of evidence - you choose to ignore it
because you are obsessed with what you want to believe and insist that website
is the gospel - it is an opinion.

How upset Sprint employees are that we know their secret.
>
Secret - and what is that do I dare ask? I no longer work for Sprint - if there
was a "secret" I could tell you with no restrictions. There is no secret other
than your obsessive fixation to saying there is

>. Sprint employees (here and in an email from eCare) refer to
> *2 "Customer Service" as being part of "Sales"
>

And what are you implying here - Customer Care does involve sales - upselling
various features - Sprint is in the business of cellular phones and provide
support for those phones but Sprint also has to stay in business - i.e. the
upsell of products. An example: when you order from McDonalds - you are asked
if you want to order another item - that is upselling - just as Sprint wants to
upsell features.

Sales does not include Advantage Agreements - CSR do not "sell" Agreements -
name one Cellular company that does not require an agreement or a
month-to-month charge if there is no Agreement. If you rent an apartment - you
have a lease or you pay month-to-month at a more expensive amount.

Why don't you explain whether you work for Sprint, are an ex-employee, or if
you even are a Sprint customer. And what is the basis of your problem with
Sprint - you would show some credibility if you explained this rather than
repeating over and over again your obsessive garbage.

In article <[email protected]>,
[email protected] (TxsgrnTx) wrote:

> >2. No one has offered any evidence to the contrary.
> >
>
> You have been given evidence on top of evidence - you choose to ignore it
> because you are obsessed with what you want to believe and insist that website
> is the gospel - it is an opinion.


I have denials, which is not evidence. I have insults, which is not
evidence.


CSRs I must conclude then get fired if their average call time is over
5:19 or 6 minutes.

> Why don't you explain whether you work for Sprint, are an ex-employee, or if
> you even are a Sprint customer. And what is the basis of your problem with
> Sprint

I discovered why folks get lied to by CSRs.

>CSRs I must conclude then get fired if their average call time is over
>5:19 or 6 minutes.
>

You really have a problem don't you - nothing has been said for you to draw
this conclusion - it is a product of your obsessive mind.

>why don't you explain whether you work for Sprint, are an ex-employee, or if
>> you even are a Sprint customer.

You didn't answer this question - why?

And this is my last post to you - it is a complete waste of time - you are a
real piece of work and that is not a compliment.