Phone issue

I posted this on sprintusers.com but was hoping for some insight from
some of the Sprint guys I don't see on there...sorry for the double
post for those of you that read both boards.

So I got suckered into a Samsung A460 a while back (tiny, cool looking,
and Best Buy paid me $95 to get it). Everything's great-until it starts
dropping calls like crazy (in areas where my buddies with a 4900 and a
6400 get service). First Sprint store rep I talked to said it tested
out fine-nothing she can do. Went to Best Buy for kicks, talked to the
Sprint rep there-she says the phone's crap and I need a different one.
She suggests calling CS and threatening to cancel, says I'll get $100
towards a new phone. Tried this twice, no deal. Went to a different PCS
store, phone tests fine. Guy suggests an 8100 with $25 off since I've
only been with Sprint a couple months. I suggest that I could cancel my
service and sign up with someone else. He brings out the manager, who
gets precise locational info from me and says that the engineers will
check it out and call within the next couple days. His suggestion is
waiting on that and if they find that their service should be fine in
my area, he'll get me a 4900 or 6400.
I'm just wondering if he was b.s.-ing me or if this is truly something
Sprint checks out? Also, does anyone have any suggestions for other
means of getting a new phone-I've tried everything I've run across in
this forums.

CLIFFS NOTES: I'm getting the runaround on switching out my A460-does
Sprint have engineers actually checking service areas out? Is there a
better way to get a phone upgrade?
Thanks.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

---

› See More: Phone issue

Waldo <[email protected]> wrote in article
<[email protected]>:
>
> I posted this on sprintusers.com but was hoping for some insight from
> some of the Sprint guys I don't see on there...sorry for the double
> post for those of you that read both boards.
>
> So I got suckered into a Samsung A460 a while back (tiny, cool looking,
> and Best Buy paid me $95 to get it). Everything's great-until it starts
> dropping calls like crazy (in areas where my buddies with a 4900 and a
> 6400 get service). First Sprint store rep I talked to said it tested
> out fine-nothing she can do. Went to Best Buy for kicks, talked to the
> Sprint rep there-she says the phone's crap and I need a different one.
> She suggests calling CS and threatening to cancel, says I'll get $100
> towards a new phone. Tried this twice, no deal. Went to a different PCS
> store, phone tests fine. Guy suggests an 8100 with $25 off since I've
> only been with Sprint a couple months. I suggest that I could cancel my
> service and sign up with someone else. He brings out the manager, who
> gets precise locational info from me and says that the engineers will
> check it out and call within the next couple days. His suggestion is
> waiting on that and if they find that their service should be fine in
> my area, he'll get me a 4900 or 6400.
> I'm just wondering if he was b.s.-ing me or if this is truly something
> Sprint checks out? Also, does anyone have any suggestions for other
> means of getting a new phone-I've tried everything I've run across in
> this forums.
>
> CLIFFS NOTES: I'm getting the runaround on switching out my A460-does
> Sprint have engineers actually checking service areas out? Is there a
> better way to get a phone upgrade?
> Thanks.
>
> --
> Posted at SprintUsers.com - Your place for everything Sprint PCS
> Free wireless access @ www.SprintUsers.com/wap
>

The short answer is, yes, we have techs that drive out to areas to
confirm coverage. When the network operations people tell them to do
so.

That said, though, I think the manager handed you some rose-colored
glasses and said they were binoculars.

One report might or might not get a tech sent out. There's a lot of
detail I'd look at in awarding a phone credit someone, stuff that
shouldn't be discussed on a newsgroup. Although I think you've been
lied to a bit, I think, in general, you've got the straight story.

--
-+-
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them

[posted via phonescoop.com]

> Although I think you've been
> lied to a bit, I think, in general, you've got the
> straight story.

Only the worst of the Sprint apologists could contradict himself inside one
sentence.

"Waldo" <[email protected]> wrote in message
news:[email protected]...
>
> I posted this on sprintusers.com but was hoping for some insight from
> some of the Sprint guys I don't see on there...sorry for the double
> post for those of you that read both boards.
>
> So I got suckered into a Samsung A460 a while back (tiny, cool looking,
> and Best Buy paid me $95 to get it). Everything's great-until it starts
> dropping calls like crazy (in areas where my buddies with a 4900 and a
> 6400 get service). First Sprint store rep I talked to said it tested
> out fine-nothing she can do. Went to Best Buy for kicks, talked to the
> Sprint rep there-she says the phone's crap and I need a different one.
> She suggests calling CS and threatening to cancel, says I'll get $100
> towards a new phone. Tried this twice, no deal. Went to a different PCS
> store, phone tests fine. Guy suggests an 8100 with $25 off since I've
> only been with Sprint a couple months. I suggest that I could cancel my
> service and sign up with someone else. He brings out the manager, who
> gets precise locational info from me and says that the engineers will
> check it out and call within the next couple days. His suggestion is
> waiting on that and if they find that their service should be fine in
> my area, he'll get me a 4900 or 6400.
> I'm just wondering if he was b.s.-ing me or if this is truly something
> Sprint checks out? Also, does anyone have any suggestions for other
> means of getting a new phone-I've tried everything I've run across in
> this forums.
>
> CLIFFS NOTES: I'm getting the runaround on switching out my A460-does
> Sprint have engineers actually checking service areas out? Is there a
> better way to get a phone upgrade?
> Thanks.
>
> --
> Posted at SprintUsers.com - Your place for everything Sprint PCS
> Free wireless access @ www.SprintUsers.com/wap



This sounds alot like my situation. They suggested I buy a new phone after
running all the tests, updates, etc. Truth be told, however, their network
shrank due to the CDMA network being overloaded. I even tried the new
phones and that didn't work either. They transferred me to a tech services
guy who asked me detailed questions about the outage area, which I gave to
them. But nothing was done to correct the problem. All they would tell me
was that I was receiving service over and over.

I would bet that if your phone seams to have suddenly started to drop calls
after working before for a period of time, and the phone checked out ok at
the store, it's a network problem that they're not likely to fix unless a
bunch of people start calling in to complain about.

Prediction/Suggestion:
Politely ask them to waive the $150 EFT and let you out of your contract so
you can move on to a service that works. When that fails, as it likely
will, write a letter to the BBB, or see if someone here will post the
Executive Services phone number.

Good luck!

>
> "Waldo" <[email protected]> wrote in message
> news:[email protected]...
> >

> >
> > CLIFFS NOTES: I'm getting the runaround on switching out my A460-does
> > Sprint have engineers actually checking service areas out? Is there a
> > better way to get a phone upgrade?
> > Thanks.
> >


The trick is not to just settle for what they offer you.
There is a common law principle of "Fitness for purpose",
which means they sell you a cell phone, and you can't use it, you're
entitled to your money back.

So, you don't ask, You tell them! They need to refund your money,
and if they refuse you write a letter to your State Attorney general,
with a certfied copy to SprintPCS Corporate Headquarters.

Thanks for the info guys...I almost wish I hadn't gotten the phone for
free from BB at this point-I think it'd give me a bit of leverage. At
this point I know I can get coverage in this area based on my buddies
with different phones, but they just don't seem to be agreeing. I'm
going to call the guy tomorrow and see why nothing's been done.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

Well, got a call from a Sprint tech after all. Only problem is that he's
from Indiana and can't help me up here. Wondering why the guy at the
store said he'd take care of it. Looks like cancellation time.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

"Waldo" <[email protected]> wrote in message
news:[email protected]...
>
> Well, got a call from a Sprint tech after all. Only problem is that he's
> from Indiana and can't help me up here. Wondering why the guy at the
> store said he'd take care of it. Looks like cancellation time.
>
> --
> Posted at SprintUsers.com - Your place for everything Sprint PCS
> Free wireless access @ www.SprintUsers.com/wap
>


Don't pay the EFT. Write a letter to the BBB and the state attorney generals
of Kansas and your state. Even if they tell you that they'll waive the EFT,
they're probably just saying that to get you off the phone.