Interesting observation when I returned the last pair ofphones.

"Eric" <[email protected]> wrote in message
news:[email protected]...
> <<When I went to the Verizon store to try them out, there were about 10
> people shopping for phones, and one person in line.>>
>
> Hey Justin,
>
> Just a brief question... when you tried Verizon out, which phone did you
> go with? And other than not getting any service (which may not be a
> phone issue but rather a coverage issue), did the phone perform well --
> as far as booting up... ease of operation... user friendly?
>
> Thanks,
> Eric

Actaully, despite my opinion of the LG phones, I went with the LG VX4400.
It booted up fine, but I had it less than 2 days, so I didn't get to play
with it much. Seemed user friendly, more so than the V60 I'm using now,
which just seems backwards and outdated. BUT, the V60 rings when someone
calls me, and that's my main concern.

BTW, the Verizon tower over behind the 711 at the intersection of 423 and
720 are STILL being worked on, weeks later. Not sure if it's Verizon folks
or the tower guys.

---

› See More: Interesting observation when I returned the last pair ofphones.

<<Actaully, despite my opinion of the LG phones, I went with the LG
VX4400. It booted up fine, but I had it less than 2 days, so I didn't
get to play with it much. Seemed user friendly, more so than the V60 I'm
using now, which just seems backwards and outdated. BUT, the V60 rings
when someone calls me, and that's my main concern. >>

What is your opinion of LG phones? I am trying out a LG VX3100 --
non-color phone... it was cheap, but it looked nice, and so far, it
performs really well. Maybe its the phone... or maybe its just that
Verizon has a much better signal around here than what I am used to with
Sprint.

I know what you mean about a phone seeming outdated. Going from a Sanyo
8100 to a VX 3100 is like going back to the stone ages. But so far, I
haven't missed a call (i.e. going straight to voice mail), and I get
signal strength *inside* some buildings I was never able to with Sprint.
I guess I am realizing that all the gadgets and features in a phone is
cool, but ultimately worthless if you can't make/receive calls.

Eric

"Eric" <[email protected]> wrote in message
news:[email protected]...
> <<Actaully, despite my opinion of the LG phones, I went with the LG
> VX4400. It booted up fine, but I had it less than 2 days, so I didn't
> get to play with it much. Seemed user friendly, more so than the V60 I'm
> using now, which just seems backwards and outdated. BUT, the V60 rings
> when someone calls me, and that's my main concern. >>
>
> What is your opinion of LG phones? I am trying out a LG VX3100 --
> non-color phone... it was cheap, but it looked nice, and so far, it
> performs really well. Maybe its the phone... or maybe its just that
> Verizon has a much better signal around here than what I am used to with
> Sprint.
>
> I know what you mean about a phone seeming outdated. Going from a Sanyo
> 8100 to a VX 3100 is like going back to the stone ages. But so far, I
> haven't missed a call (i.e. going straight to voice mail), and I get
> signal strength *inside* some buildings I was never able to with Sprint.
> I guess I am realizing that all the gadgets and features in a phone is
> cool, but ultimately worthless if you can't make/receive calls.
>
> Eric


Well, after reading here for a while, I heard a lot of people claim that LG
phones were crap. I was told by Sprint that the LG 1010 and LG 1100's had
severe problems. As far as the menus and screens went, I really liked the
LG 1010. It just apparently had some issues that caused it to not work
right. The phone casings seem well built, not like the insides of the V60i.

"Eric" <[email protected]> wrote in message
news:[email protected]...
> <<AT&T stores don't have customer service in the store unless you use
> the little phone on the wall.>>
>
> The AT&T store in my area has a customer service area and counter and a
> big sign saying "Customer Service" hanging over it -- completely
> seperate from where they are selling new phones and service.
>
> However, that store was built just in the past six months, so it may be
> a new thing -- or just something extra.
>
> Eric


There's not a counter in the back of the one in Frisco. Just an opening
like a concession stand. The original point was that there wasn't hoards of
people lined up, angrier than hell.

<<The original point was that there wasn't hoards of people lined up,
angrier than hell.>>

My last few days with Sprint was spent visiting the South Bend store
occasionally because a friend of mine was trying to pick out a good
provider for his first cell phone. The store in my actual town has shut
down (part of Horizon PCS), and the little kiosk in the mall is now
suddenly gone as well. That just leaves the one store in South Bend,
about 25 minutes away.

Anyways, this past week was the first time I saw what everyone had been
talking about for quite some time. A long (and I mean a lonnnng line,
stretching to the entry doors) line of angry, very verbal customers...
all complaining about a lack of service coverage or about their phone
being shut off, or about a bill dispute. Granted some of the people in
line as I overheard were the ones guilty... but most of them were not...
and the way the reps in the store had an attitude with them was really
surprising.

In the store's defense, if I had 100 customers in line yell in my face
one after another, I may not be too pleasant either. I have noticed
more negative things about them in one week than I had in two years.

What else was disturbing was that they only had two people manning the
customer service lines... but about five other sales people, standing
around and doing nothing.

Needless to say, my friend signed up with Verizon with me after watching
that display.

Eric

"Eric" <[email protected]> wrote in message
news:[email protected]...
> <<The original point was that there wasn't hoards of people lined up,
> angrier than hell.>>
>
> My last few days with Sprint was spent visiting the South Bend store
> occasionally because a friend of mine was trying to pick out a good
> provider for his first cell phone. The store in my actual town has shut
> down (part of Horizon PCS), and the little kiosk in the mall is now
> suddenly gone as well. That just leaves the one store in South Bend,
> about 25 minutes away.
>
> Anyways, this past week was the first time I saw what everyone had been
> talking about for quite some time. A long (and I mean a lonnnng line,
> stretching to the entry doors) line of angry, very verbal customers...
> all complaining about a lack of service coverage or about their phone
> being shut off, or about a bill dispute. Granted some of the people in
> line as I overheard were the ones guilty... but most of them were not...
> and the way the reps in the store had an attitude with them was really
> surprising.
>
> In the store's defense, if I had 100 customers in line yell in my face
> one after another, I may not be too pleasant either. I have noticed
> more negative things about them in one week than I had in two years.
>
> What else was disturbing was that they only had two people manning the
> customer service lines... but about five other sales people, standing
> around and doing nothing.
>
> Needless to say, my friend signed up with Verizon with me after watching
> that display.
>
> Eric
>


Same here. 30 people in line, all with horrible situations. There were
more than a few who were missing phone calls, dropping calls as I was, and a
few who had been with Sprint much longer than I had even had a cell carrier.
They were pissed because of things being added to their account without
being notified.

Two CS reps, at least 4 salesmen. One of the CS reps went outside to smoke
while everyone was in line waiting. Makes you wonder if they're union.

<<They were pissed because of things being added to their account
without being notified.
Two CS reps, at least 4 salesmen. One of the CS reps went outside to
smoke while everyone was in line waiting. Makes you wonder if they're
union.>>

Most of the people in the line I overheard were in there for one of
three reasons:

(a) They're phone was cut off
(b) Coverage area was weakened and were missing/dropping calls
(c) Something like Voice Command was added onto their account with out
permission and they were now being charged for it.

As far as the Type-A people go... the ones I heard, it was the
customers' fault... everything from "I got the due date wrong" to "It's
not my fault if my credit card was ran all the way up and I couldn't pay
my bill."

Type B and C were much more common. Type B is why I ended up leaving
Sprint, which was similar to your situation in Little Elm, Justin.

Type C: Towards the end of my run with Sprint, they would not only push
the Sprint 50 at Home on me, but also try and push Voice Command on me.
I flatly refused each time, and one rep even sounded disgusted that I
would not try something out for "free". I knew full well that if I did
not cancel within the free trial period, it would automatically be
billed to my account, and I know Sprint hopes that the majority of
people will forget to cancel and end up paying a month or so. It makes
you wonder if reps get a commisson (sp) on how many extras they get
people to take. One customer in the store was trying to lower his bill,
and wanted the ERP taken off... and the rep seemed to want to refuse to
do it and kept saying "Oh no, Sir. You don't want to do that." It
seems really shady.

All in all, Verizon has never tried to upsell me.. suggest any add
ons... or rush me off the phone. I wondered how Verizon could
constantly be at or near the top in many customer polls or studies...
now I know why. Good customer service certainly does go a long ways...