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  1. #1
    Sam Iam
    Guest
    @ Sprint POS reps called me in one day.

    #1: young guy sounding nearly illerate. Didn't say who he was or that he
    was calling from Sprint until I asked him 3 times. Kept trying to follow
    his CS "script" which asked me questions (my name, my home phone number,
    etc) before identifying himself. Either this rep hadn't a clue, was
    inexperienced and lacking training OR whoever wrote their policies is a
    total incompetant OR both.

    This guy also sounded young, poor and uneducated. That wouldn't bother
    me at all if he was polite, well prepared for his job and hopefully
    happy and well paid. But as it often happens with CS and crappy
    companies, they skimp on training and pay and hope rather irrationally
    that it won't hurt their business.

    #2 rep was nice and polite. I think she was in sales and wanted to sell
    me a new plan. She asked how my "experience" has been thus far. So I
    told her. Anyway, I can't really give CS much points for that as it
    was too little too late. She didn't have anything ot offr that would
    make me consider staying with Sprint. She apologized for the trouble
    and said that Sprint POS CS could use "lots of improvement" and knew
    they ranked last, which was at least nice and honest. So I told her
    "nothing personal" and thanks for the honestly but I'm shutting off
    Sprint POS at the end of the month and that I'm switching to Verizon or
    ATT.

    So, Sprint POC CS does suck and apparently with at least half a brain
    know, uncluding thier CEO.

    This also points out another promlem with Sprint POS: even if the rep is
    nice and understanding that they need a lot of improvement and that many
    of thier customers get jacked, they do not have sufficent retention
    offers nor do CS reps adequatly repair or correct damage done by their
    own bad policies and billing problems.

    For example: everyone assumes they may have to call CS once in a while.
    However, I think most customers if they have to call back several times
    want the problem to be completly fixed at the minimum and then to be in
    some way compensated for thier trouble. Most customers don't consider
    several calls to Sprint CS becasue they keep F'ing up part of the
    service agreement!!

    Sprint POS really needs a clue from their top to bottom on CS, plans,
    and retention OR they can keep losing more customers than they gain.


    [posted via phonescoop.com]



    See More: Sprint POS rep called me twice in one day




  2. #2
    Steven J Sobol
    Guest

    Re: Sprint POS rep called me twice in one day

    Sam Iam <[email protected]> wrote:
    > @ Sprint POS reps called me in one day.
    >
    > #1: young guy sounding nearly illerate.


    Heh, the dumbass calling someone illiterate doesn't even know how to *****
    the word.

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  3. #3
    Big Poppa
    Guest

    Re: Sprint POS rep called me twice in one day

    LOL.. Point!

    Steven J Sobol <[email protected]> wrote in article
    <[email protected]>:
    > Sam Iam <[email protected]> wrote:
    > > @ Sprint POS reps called me in one day.
    > >
    > > #1: young guy sounding nearly illerate.

    >
    > Heh, the dumbass calling someone illiterate doesn't even know how to *****
    > the word.
    >
    > --
    > JustThe.net Internet & Multimedia Services
    > 22674 Motnocab Road * Apple Valley, CA 92307-1950
    > Steve Sobol, Proprietor
    > 888.480.4NET (4638) * 248.724.4NET * [email protected]


    [posted via phonescoop.com]



  4. #4
    Sam Iam
    Guest

    Re: Sprint POS rep called me twice in one day

    That's called a typo which my posts are full of.

    Nice try although being a *****ing checker is usually the lowest level
    of ad hominum and usually considered pretty lame in it's own right.

    bTW: as usual I won't proof read this for typos or *****ing errors as
    you seem to enjoy it and I wouldn't want to take away that pleasure from
    you.


    [posted via phonescoop.com]



  5. #5
    David G. Imber
    Guest

    Re: Sprint POS rep called me twice in one day

    On Sat, 04 Oct 2003 20:23:51 -0000, [email protected] (Sam Iam) wrote:


    >This guy also sounded young, poor and uneducated. That wouldn't bother
    >me at all if he was polite,


    So he "sounded poor". Hmmm, could we be making assumptions based on
    prejudice here? Naaaah.

    And it's nice of you to aver that if he were "poor but polite" that
    wouldn't bother you at all. I agree. The poor are always so much more
    tolerable when they're acting deferentially.

    I have nothing against criticizing SPCS on point, but you undermine
    your criticism with irrelevancy.




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