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- 10-04-2003, 02:23 PM #1Sam IamGuest
@ Sprint POS reps called me in one day.
#1: young guy sounding nearly illerate. Didn't say who he was or that he
was calling from Sprint until I asked him 3 times. Kept trying to follow
his CS "script" which asked me questions (my name, my home phone number,
etc) before identifying himself. Either this rep hadn't a clue, was
inexperienced and lacking training OR whoever wrote their policies is a
total incompetant OR both.
This guy also sounded young, poor and uneducated. That wouldn't bother
me at all if he was polite, well prepared for his job and hopefully
happy and well paid. But as it often happens with CS and crappy
companies, they skimp on training and pay and hope rather irrationally
that it won't hurt their business.
#2 rep was nice and polite. I think she was in sales and wanted to sell
me a new plan. She asked how my "experience" has been thus far. So I
told her. Anyway, I can't really give CS much points for that as it
was too little too late. She didn't have anything ot offr that would
make me consider staying with Sprint. She apologized for the trouble
and said that Sprint POS CS could use "lots of improvement" and knew
they ranked last, which was at least nice and honest. So I told her
"nothing personal" and thanks for the honestly but I'm shutting off
Sprint POS at the end of the month and that I'm switching to Verizon or
ATT.
So, Sprint POC CS does suck and apparently with at least half a brain
know, uncluding thier CEO.
This also points out another promlem with Sprint POS: even if the rep is
nice and understanding that they need a lot of improvement and that many
of thier customers get jacked, they do not have sufficent retention
offers nor do CS reps adequatly repair or correct damage done by their
own bad policies and billing problems.
For example: everyone assumes they may have to call CS once in a while.
However, I think most customers if they have to call back several times
want the problem to be completly fixed at the minimum and then to be in
some way compensated for thier trouble. Most customers don't consider
several calls to Sprint CS becasue they keep F'ing up part of the
service agreement!!
Sprint POS really needs a clue from their top to bottom on CS, plans,
and retention OR they can keep losing more customers than they gain.
[posted via phonescoop.com]
› See More: Sprint POS rep called me twice in one day
- 10-04-2003, 04:38 PM #2Steven J SobolGuest
Re: Sprint POS rep called me twice in one day
Sam Iam <[email protected]> wrote:
> @ Sprint POS reps called me in one day.
>
> #1: young guy sounding nearly illerate.
Heh, the dumbass calling someone illiterate doesn't even know how to *****
the word.
--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]
- 10-04-2003, 04:56 PM #3Big PoppaGuest
Re: Sprint POS rep called me twice in one day
LOL.. Point!
Steven J Sobol <[email protected]> wrote in article
<[email protected]>:
> Sam Iam <[email protected]> wrote:
> > @ Sprint POS reps called me in one day.
> >
> > #1: young guy sounding nearly illerate.
>
> Heh, the dumbass calling someone illiterate doesn't even know how to *****
> the word.
>
> --
> JustThe.net Internet & Multimedia Services
> 22674 Motnocab Road * Apple Valley, CA 92307-1950
> Steve Sobol, Proprietor
> 888.480.4NET (4638) * 248.724.4NET * [email protected]
[posted via phonescoop.com]
- 10-04-2003, 05:09 PM #4Sam IamGuest
Re: Sprint POS rep called me twice in one day
That's called a typo which my posts are full of.
Nice try although being a *****ing checker is usually the lowest level
of ad hominum and usually considered pretty lame in it's own right.
bTW: as usual I won't proof read this for typos or *****ing errors as
you seem to enjoy it and I wouldn't want to take away that pleasure from
you.
[posted via phonescoop.com]
- 10-05-2003, 11:22 AM #5David G. ImberGuest
Re: Sprint POS rep called me twice in one day
On Sat, 04 Oct 2003 20:23:51 -0000, [email protected] (Sam Iam) wrote:
>This guy also sounded young, poor and uneducated. That wouldn't bother
>me at all if he was polite,
So he "sounded poor". Hmmm, could we be making assumptions based on
prejudice here? Naaaah.
And it's nice of you to aver that if he were "poor but polite" that
wouldn't bother you at all. I agree. The poor are always so much more
tolerable when they're acting deferentially.
I have nothing against criticizing SPCS on point, but you undermine
your criticism with irrelevancy.
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