ATT - Cingular Hell - Tower problem help needed

We signed up for a four phone, family plan last fall because the salesman said ATT has the best packages and it is even

going to get better when it joins with Cingular. Well, I do think ATT has a good package, but part two didn't come true.

Cingular has been a disaster for us.

For the past week none of our phones has worked correctly. We can call out, but we cannot receive calls and missed calls

are not shown. We do get voice mail, but it shows up several hours after the voicemail was placed. We have called

Cingular Customer Service each day and all we get are mixed signals and no information that has helped us. There were a couple of good ones, but the rest seemed clueless.

The main cause that is sited is that there is trouble with a tower in Denver and it is affecting everyone in that area. They

say they are working on it but are not sure when it will be fixed.

I asked, by, "everyone," did they mean Cingular customers also. I was told yes by the CS agent, but when I went to my

local Cingular store, they said, yeah, all the ATT customers are having problems, but the Cingular customers are not. "We

can fix you up by migrating you to Cingular." Of course you know what that means, worse plan, having to get new phones,

migrating charges, etc.

I'm at the end of my rope, we did away with our land line two months ago because we figured why pay an extra $35 a

month when everyone already has their own phone.

I hope someone knowledgeable can answer a few simple questions I have and give me some advice of what to do next.

If a tower is bad, why doesn't that impact the outgoing call? I can call out with no problems, but cannot receive? The CS rep said that's just the way it works.

Are both Cingular and ATT calls handled by the same tower? I was told they were, but when I asked why were Cingular customers not affected then, the answer I got was, "I don't know."

At one point we were given a code, #002# then told to turn off the phone. We did that and when the phones came back on, they worked, but only for about ten minutes, then they failed again. Any idea what that was about?

At this point I would just like to break the contract if possible with no penalty, because they cannot provide us service, and go back to T-Mobile, which we had for several years with no problems. Anyone have an idea who I would contact to discuss that?

Any help would be greatly appreciated.

Sorry to be so long winded, but don't really know what to do next.

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› See More: ATT - Cingular Hell - Tower problem help needed

"Bill Brauker" <[email protected]> wrote in message
news:[email protected]...
We signed up for a four phone, family plan last fall because the salesman
said ATT has the best packages and it is even


Why not just cancel? The contract included service, not problems.

They are failing to live up to their side of the contract.


going to get better when it joins with Cingular. Well, I do think ATT has a
good package, but part two didn't come true.

Cingular has been a disaster for us.

For the past week none of our phones has worked correctly. We can call out,
but we cannot receive calls and missed calls

are not shown. We do get voice mail, but it shows up several hours after
the voicemail was placed. We have called

Cingular Customer Service each day and all we get are mixed signals and no
information that has helped us. There were a couple of good ones, but the
rest seemed clueless.

The main cause that is sited is that there is trouble with a tower in Denver
and it is affecting everyone in that area. They

say they are working on it but are not sure when it will be fixed.

I asked, by, "everyone," did they mean Cingular customers also. I was told
yes by the CS agent, but when I went to my

local Cingular store, they said, yeah, all the ATT customers are having
problems, but the Cingular customers are not. "We

can fix you up by migrating you to Cingular." Of course you know what that
means, worse plan, having to get new phones,

migrating charges, etc.

I'm at the end of my rope, we did away with our land line two months ago
because we figured why pay an extra $35 a

month when everyone already has their own phone.

I hope someone knowledgeable can answer a few simple questions I have and
give me some advice of what to do next.

If a tower is bad, why doesn't that impact the outgoing call? I can call
out with no problems, but cannot receive? The CS rep said that's just the
way it works.

Are both Cingular and ATT calls handled by the same tower? I was told they
were, but when I asked why were Cingular customers not affected then, the
answer I got was, "I don't know."

At one point we were given a code, #002# then told to turn off the phone.
We did that and when the phones came back on, they worked, but only for
about ten minutes, then they failed again. Any idea what that was about?

At this point I would just like to break the contract if possible with no
penalty, because they cannot provide us service, and go back to T-Mobile,
which we had for several years with no problems. Anyone have an idea who I
would contact to discuss that?

Any help would be greatly appreciated.

Sorry to be so long winded, but don't really know what to do next.

I found your posting through a google search for "att cingular
problems"

It is Day 7 of my drama with Cingular Wireless for my:

Sony Ericsson T637 on an ATT Service plan in NJ.

I have the same problem that you do: I can make calls but no one can
reach my cell phone. They get an error message that says my "number
is a non-working number."

I have called everyday for the last 5 days to rectify the situation
and have spent roughly 2-3 hours a day on the phone with various
departments. They have NO IDEA what the problem is and keep
guessing.

Their List of solutions:
1) Your Phone is broken: It was proven not to be when I stuck a
friend's ATT SIM card in my phone and it worked.
2) It will all fix itself: The Hurricane shut down towers in your
area over the weekend. I told them it was a lie, because the
hurricane hit Florida and the Southern US -- NOT New Jersey.
3) Our System is broken: That was a 2 day excuse
4) Something is wrong in our system: This is their current 3-day
excuse, but they have no idea when it will be fixed.
5) Your SIM card is broken: This is the current excuse when I
escalated my call to the manager because I told them "something wrong
in our system" is not a valid excuse for 3 days!

My resolution: NONE yet
1) They sent me to a Cingular Wireless store today to get my ATT SIM
card checked. The Cingular store rep laughed. No store has
equipment to read ATT equipment anymore and he said that Cingular
Cust Serv knows that. He also told me that I'd have to migrate to
Cingular soon because all the ATT Towers in my area have been
switched to Cingular.
2) I called Cingular Cust Serv again and told them the whole drama
for the 20th time. Only after constant pushing (45 minutes) did they
agree to send me a new ATT SIM card for my phone number OVERNIGHT at
NO COST. From the very beginning they wanted to 1) Charge me $25 for
a new SIM CARD and 2) Charge me $15 for overnight shipping. I wasn't
going to pay a single cent because the SIM CARD problem is a "guess"
from the manager of the customer service center. There is still an
open ticket with their Technical Department for the last 4 business
days and as of this evening -- they still don't know what's wrong.

I am hoping that a new SIM CARD will resolve the problem, but I'm not
confident as their technical reps have said they believe the problem
is in Cingulars Switching systems, but they just don't know where.

I have tried to migrate my cell number to another carrier, but
Cingular refuses to waive the $175 "breaking a contract" fee,
although they are not providing me the service I pay for. I was told
that the fee would be sent to a collections agency if I ported my
number and did not pay Cingular.

Other actions I have taken that you may want to do:
1) Let the FCC know about Cingular's deceitful business practices:
http://www.fcc.gov/cgb/complaints.html

2) Join a class-action lawsuit against ATT/Cingular for their deceit
against ATT consumers.
http://www.mobiledia.com/forum/topic27548.html
http://www.eichenlevinson.com/lawyers.html

3) Let your state's Better Business Bureau know about Cingular.
Google your state and "Better Business Bureau"

4) Contact any of your local news shows who cover "Consumer Issues"

Cingular's illicit business ways need to be brought to light because
they are not in a rush to help their ATT customers.


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