BEWARE of Virgin Mobile/Optus Customer Service staff

On 11 Mar 2007 20:09:28 -0700, Noodle wrote:

> Since Virgin Mobile (Australia) was bought out by Optus last year,
> they have started being overly aggressive in ensuring that all mobile
> customers recharge correctly and on time. Otherwise, they will block
> your sim card from being used.

Not true. Obviously you can't make outgoing calls without recharging,
though.

> They also appear to have 30-45 minute delays in answering Customer
> Service calls, probably because they've sacked staff.

Bollocks. The several times I've had to call Virgin since I joined them,
I've had someone on the phone almost immediately (longest wait was less
than 5 minutes), and Virgin's staff are hands-down the friendliest and most
helpful of any telco I've ever dealt with (and I've dealt with them all).

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› See More: BEWARE of Virgin Mobile/Optus Customer Service staff

Noodle still had 2 days to go.

If that was the case (the 180 day yadayada) then why doesnt OPtus just state
that reason instead of this allegation of fraud and immediately barring the
phone, despite the SIM still having valid time left?


<[email protected]> wrote in message
news:[email protected]...
On Mar 13, 11:09 am, [email protected] wrote:
> On Mar 12, 1:09 pm, "Noodle" <[email protected]> wrote:
>
>

clause (iv) says: You have not made a chargeable call or incurred a
charge for a service
within any 180 day period? so that is probably the cause of Noodle's
problem.
>
>
>