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- 07-15-2008, 02:35 AM #1Alan ParkingtonGuest
From
http://www.news.com.au/story/0,23599...014239,00.html
A MAJOR telecommunications fault shut down mobile and landline phone calls
and internet connections in Queensland and some parts of New South Wales for
four hours today.
Hospital services were hit, there were delays to flights at Brisbane Airport
and businesses were reduced to a standstill. ATMs and EFTPOS transactions
were also reportedly affected.
The problem was first noticed around 8am (AEST) and appeared to have been
fixed by noon.
Optus this morning blamed a broken fibre optic cable on the Gold Coast for
the widespread outages and said mobile phone services and all calls to and
from fixed line numbers were affected.
The fault also disrupted internet access to servers outside Queensland from
within the state. Problems were reported by customers in northern New South
Wales and users on the 3 mobile network.
Queensland Health said hospitals in the Gold and Sunshine coasts, Townsville
and the Wide Bay region were affected, but that emergency calls were not.
An Airservices Australia spokesman said there were delays at Brisbane
Airport as no data was getting through to pilots from air traffic
controllers. The backlog was expected to have been cleared by 1pm.
IT support companies have also reported a second network fault at
Stanthorpe, southwest of Brisbane.
Anger
Frustrated readers told us their businesses ground to a halt today and some
were counting the costs of lost trade and productivity with a view to
claiming compensation from Optus.
Jodie Tanner said her family's hardware store in Brendale, north of
Brisbane, had lost EFTPOS facilities at about 8.30am.
"Our customers are getting agitated because they have had to find other
forms of payment and manual transactions are taking longer to process. I
have had numerous customers leave our store this morning," she said.
Nick Behrens, Commerce Queensland state policy manager, said the cost to
business was unknown at this stage.
"Business is very much reliant on telecommunications and this creates a real
inconvenience as many more things have to be done manually and often staff
have not been trained to do this," he said.
"It also affects businesses trying to contact customers and in places like
hospitals, where they use mobile phones to page doctors, it has caused a
significant disturbance."
One reader who claimed to work for the immigration department said "urgent
stuff... like citizenship tests or visa payments" could not be processed.
Others complained about the personal toll of the outage.
"My wife just lost her mother and I am unable to call her to check how she
is going. She is very upset and feels isolated," one reader said.
Earlier, an Optus spokesperson said: "At approximately 8.00am (AEST) this
morning, a fibre optic cable was broken on the Gold Coast which affected
services in Queensland. We apologise for the inconvenience this has caused
our customers."
The cause of the cable break is not yet known.
A spokesperson for Telstra said the problem was confined to the Optus
network.
"It is 100 per cent an Optus issue... They own the hardware and cable," a
spokesperson told AAP.
Optus last year said it had more than 7 million mobile customers in
Australia, but would not say today how many customers it had in Queensland.
› See More: Optus cable fault causes widespread outage
- 07-15-2008, 03:20 AM #2James BellGuest
Re: Optus cable fault causes widespread outage
So many people affected just goes to show how many people hate Alan
Parkington and Telstra.
Alan Parkington wrote:
> From
> http://www.news.com.au/story/0,23599...014239,00.html
>
> A MAJOR telecommunications fault shut down mobile and landline phone calls
> and internet connections in Queensland and some parts of New South Wales for
> four hours today.
- 07-15-2008, 03:20 AM #3annilyGuest
Re: Optus cable fault causes widespread outage
"Alan Parkington" <aparkington@iheartthiscountry,com.au> wrote in message
news:[email protected]...
> From
> http://www.news.com.au/story/0,23599...014239,00.html
>
> Optus this morning blamed a broken fibre optic cable on the Gold Coast for
> the widespread outages and said mobile phone services and all calls to and
> from fixed line numbers were affected.
>
Does this mean calls to and from ALL Optus fixed line numbers in Qld? Why
would these be affected by a cable break on the Gold Coast?
- 07-15-2008, 05:40 AM #4PeterGuest
Re: Optus cable fault causes widespread outage
"annily" <[email protected]> wrote in message
news:[email protected]...
>
> "Alan Parkington" <aparkington@iheartthiscountry,com.au> wrote in message
> news:[email protected]...
>> From
>> http://www.news.com.au/story/0,23599...014239,00.html
>>
>> Optus this morning blamed a broken fibre optic cable on the Gold Coast
>> for the widespread outages and said mobile phone services and all calls
>> to and from fixed line numbers were affected.
>>
>
> Does this mean calls to and from ALL Optus fixed line numbers in Qld? Why
> would these be affected by a cable break on the Gold Coast?
Mobile phones don't have cables either.............
:-P
- 07-15-2008, 08:24 AM #5PhredGuest
Re: Optus cable fault causes widespread outage
In article <[email protected]>, "annily" <[email protected]> wrote:
>
>"Alan Parkington" <aparkington@iheartthiscountry,com.au> wrote in message
>news:[email protected]...
>> From
>> http://www.news.com.au/story/0,23599...014239,00.html
>>
>> Optus this morning blamed a broken fibre optic cable on the Gold Coast for
>> the widespread outages and said mobile phone services and all calls to and
>> from fixed line numbers were affected.
>
>Does this mean calls to and from ALL Optus fixed line numbers in Qld? Why
>would these be affected by a cable break on the Gold Coast?
Because someone had already dug up the alternate link near Stanthorpe.
(And people here were wondering where AP had gone. :-)
Addendum: Much of the Qld Govt was incommunicado too, because QG
switched to Optarse some time ago, to encourage competition (or that
was the spin at the time, at least).
Cheers, Phred.
--
[email protected]LID
- 07-15-2008, 10:49 AM #6thegoonsGuest
Re: Optus cable fault causes widespread outage
If Optus rely on two cables to handle all that traffic for SE-Qld then they
deserved for that ****up.
Frankly, I'd rather be using Telstra.
"Phred" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "annily" <[email protected]> wrote:
>>
>>"Alan Parkington" <aparkington@iheartthiscountry,com.au> wrote in message
>>news:[email protected]...
>>> From
>>> http://www.news.com.au/story/0,23599...014239,00.html
>>>
>>> Optus this morning blamed a broken fibre optic cable on the Gold Coast
>>> for
>>> the widespread outages and said mobile phone services and all calls to
>>> and
>>> from fixed line numbers were affected.
>>
>>Does this mean calls to and from ALL Optus fixed line numbers in Qld? Why
>>would these be affected by a cable break on the Gold Coast?
>
> Because someone had already dug up the alternate link near Stanthorpe.
> (And people here were wondering where AP had gone. :-)
>
> Addendum: Much of the Qld Govt was incommunicado too, because QG
> switched to Optarse some time ago, to encourage competition (or that
> was the spin at the time, at least).
>
> Cheers, Phred.
>
> --
> [email protected]LID
>
** Posted from http://www.teranews.com **
- 07-15-2008, 02:19 PM #7atec77Guest
Re: Optus cable fault causes widespread outage
thegoons wrote:
> If Optus rely on two cables to handle all that traffic for SE-Qld then they
> deserved for that ****up.
wrong
>
> Frankly, I'd rather be using Telstra.
foolish statement
>
> "Phred" <[email protected]> wrote in message
> n
- 07-15-2008, 09:48 PM #8annilyGuest
Re: Optus cable fault causes widespread outage
"Phred" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "annily" <[email protected]> wrote:
>>
>>"Alan Parkington" <aparkington@iheartthiscountry,com.au> wrote in message
>>news:[email protected]...
>>> From
>>> http://www.news.com.au/story/0,23599...014239,00.html
>>>
>>> Optus this morning blamed a broken fibre optic cable on the Gold Coast
>>> for
>>> the widespread outages and said mobile phone services and all calls to
>>> and
>>> from fixed line numbers were affected.
>>
>>Does this mean calls to and from ALL Optus fixed line numbers in Qld? Why
>>would these be affected by a cable break on the Gold Coast?
>
> Because someone had already dug up the alternate link near Stanthorpe.
> (And people here were wondering where AP had gone. :-)
>
But what about calls to or from an Optus fixed line, where both end-points
are nowhere the Gold Coast? Surely all their Qld traffic doesn't get routed
through a central exchange somewhere south of the Gold Coast (or does it?).
My question is why would many Optus calls even have to go anywhere near the
Gold Coast?
- 07-16-2008, 06:00 AM #9QUEBURNGuest
Re: Optus cable fault causes widespread outage
If anyone had read a newspaper today particularly the Australian, you would
have read that the Optus alternate feed to Queensland via the inland route
had a problem at the Stanthorpe exchange where faulty equipment also caused
the back up feed to malfunction. Not a desired outcome but these things do
happen.
"thegoons" <[email protected]> wrote in message
news:[email protected]...
> If Optus rely on two cables to handle all that traffic for SE-Qld then
> they deserved for that ****up.
>
> Frankly, I'd rather be using Telstra.
>
> "Phred" <[email protected]> wrote in message
> news:[email protected]...
>> In article <[email protected]>,
>> "annily" <[email protected]> wrote:
>>>
>>>"Alan Parkington" <aparkington@iheartthiscountry,com.au> wrote in message
>>>news:[email protected]...
>>>> From
>>>> http://www.news.com.au/story/0,23599...014239,00.html
>>>>
>>>> Optus this morning blamed a broken fibre optic cable on the Gold Coast
>>>> for
>>>> the widespread outages and said mobile phone services and all calls to
>>>> and
>>>> from fixed line numbers were affected.
>>>
>>>Does this mean calls to and from ALL Optus fixed line numbers in Qld? Why
>>>would these be affected by a cable break on the Gold Coast?
>>
>> Because someone had already dug up the alternate link near Stanthorpe.
>> (And people here were wondering where AP had gone. :-)
>>
>> Addendum: Much of the Qld Govt was incommunicado too, because QG
>> switched to Optarse some time ago, to encourage competition (or that
>> was the spin at the time, at least).
>>
>> Cheers, Phred.
>>
>> --
>> [email protected]LID
>>
>
>
> ** Posted from http://www.teranews.com **
- 07-16-2008, 06:28 AM #10BushTurkeyGuest
Re: Optus cable fault causes widespread outage
"QUEBURN" <[email protected]> wrote in message
news:[email protected]...
> If anyone had read a newspaper today particularly the Australian, you
> would have read that the Optus alternate feed to Queensland via the inland
> route had a problem at the Stanthorpe exchange where faulty equipment also
> caused the back up feed to malfunction. Not a desired outcome but these
> things do happen.
I wonder how much insurance the back-hoe operator that cut the cable has, if
any.
>
> "thegoons" <[email protected]> wrote in message
> news:[email protected]...
>> If Optus rely on two cables to handle all that traffic for SE-Qld then
>> they deserved for that ****up.
>>
>> Frankly, I'd rather be using Telstra.
>>
>> "Phred" <[email protected]> wrote in message
>> news:[email protected]...
>>> In article <[email protected]>,
>>> "annily" <[email protected]> wrote:
>>>>
>>>>"Alan Parkington" <aparkington@iheartthiscountry,com.au> wrote in
>>>>message
>>>>news:[email protected]...
>>>>> From
>>>>> http://www.news.com.au/story/0,23599...014239,00.html
>>>>>
>>>>> Optus this morning blamed a broken fibre optic cable on the Gold Coast
>>>>> for
>>>>> the widespread outages and said mobile phone services and all calls to
>>>>> and
>>>>> from fixed line numbers were affected.
>>>>
>>>>Does this mean calls to and from ALL Optus fixed line numbers in Qld?
>>>>Why
>>>>would these be affected by a cable break on the Gold Coast?
>>>
>>> Because someone had already dug up the alternate link near Stanthorpe.
>>> (And people here were wondering where AP had gone. :-)
>>>
>>> Addendum: Much of the Qld Govt was incommunicado too, because QG
>>> switched to Optarse some time ago, to encourage competition (or that
>>> was the spin at the time, at least).
>>>
>>> Cheers, Phred.
>>>
>>> --
>>> [email protected]LID
>>>
>>
>>
>> ** Posted from http://www.teranews.com **
>
>
- 07-16-2008, 06:35 AM #11atec77Guest
Re: Optus cable fault causes widespread outage
BushTurkey wrote:
> "QUEBURN" <[email protected]> wrote in message
> news:[email protected]...
>> If anyone had read a newspaper today particularly the Australian, you
>> would have read that the Optus alternate feed to Queensland via the inland
>> route had a problem at the Stanthorpe exchange where faulty equipment also
>> caused the back up feed to malfunction. Not a desired outcome but these
>> things do happen.
>
> I wonder how much insurance the back-hoe operator that cut the cable has, if
> any.
>
>> "thegoons" <[email protected]> wrote in message
>> news:[email protected]...
>>> If Optus rely on two cables to handle all that traffic for SE-Qld then
>>> they deserved for that ****up.
>>>
>>> Frankly, I'd rather be using Telstra.
>>>
>>> "Phred" <[email protected]> wrote in message
>>> news:[email protected]...
>>>> In article <[email protected]>,
>>>> "annily" <[email protected]> wrote:
>>>>> "Alan Parkington" <aparkington@iheartthiscountry,com.au> wrote in
>>>>> message
>>>>> news:[email protected]...
>>>>>> From
>>>>>> http://www.news.com.au/story/0,23599...014239,00.html
>>>>>>
>>>>>> Optus this morning blamed a broken fibre optic cable on the Gold Coast
>>>>>> for
>>>>>> the widespread outages and said mobile phone services and all calls to
>>>>>> and
>>>>>> from fixed line numbers were affected.
>>>>> Does this mean calls to and from ALL Optus fixed line numbers in Qld?
>>>>> Why
>>>>> would these be affected by a cable break on the Gold Coast?
>>>> Because someone had already dug up the alternate link near Stanthorpe.
>>>> (And people here were wondering where AP had gone. :-)
>>>>
>>>> Addendum: Much of the Qld Govt was incommunicado too, because QG
>>>> switched to Optarse some time ago, to encourage competition (or that
>>>> was the spin at the time, at least).
>>>>
>>>> Cheers, Phred.
>>>>
>>>> --
>>>> [email protected]LID
>>>>
>>>
>>> ** Posted from http://www.teranews.com **
>>
>
>
Std fare
10 million public liability I expect
- 07-16-2008, 08:02 AM #12PhredGuest
Re: Optus cable fault causes widespread outage
In article <[email protected]>, "BushTurkey" <[email protected]> wrote:
>
>"QUEBURN" <[email protected]> wrote in message
>news:[email protected]...
>> If anyone had read a newspaper today particularly the Australian, you
>> would have read that the Optus alternate feed to Queensland via the inland
>> route had a problem at the Stanthorpe exchange where faulty equipment also
>> caused the back up feed to malfunction. Not a desired outcome but these
>> things do happen.
>
>I wonder how much insurance the back-hoe operator that cut the cable has, if
>any.
I wonder how much Optarse has to cover operating dodgy equipment?
(Or is that hardware leased from Telstra I wonder?)
Cheers, Phred.
--
[email protected]LID
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