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  1. #1
    Cingular-BS
    Cingular-BS is offline
    Newbie

    Posts
    1


    Customer service / billing

    I started with Cingular 2 months ago. My package was to be set at $59.99. The first bill was around $178. After talking with them and finding out it was for the first two months up front, and the activation fee, I was ok with that.
    The second month I was hit for an overage bill of $95. I check every few days on their automated system to make sure I stay in my minutes. They tell me after the fact that the system is not that accurate???????
    And by the way those “ROLL OVER MINUTES” do not work for the first month??????
    PS. It was nice of them to send me my info on my package 35 days after I get my phone to inform me that I have 15 days to return the phone if I don’t like it.
    $50 Best Buy Card WHAT CARD 3 months no card?????

    Summery: Never do business with CINGULAR


    See More: Cingular will miss lead you!!!!




  2. #2
    Cellular
    Cellular is offline
    Junior Member

    Location
    So Cal
    Posts
    18

    Maybe if u would of went to a Cingular CORPORATE store and not some retailer store they would of told u what fee's would be involved and whatever else. NEVER go to a retailer or any AGENT (3rd party) stores cuz all they want is the sale. After the sale, ur nothin to them. People always go to them cuz they have cheaper prices on the phones and learn the hard way. Sometimes its just better to pay more for the products for better service.



  3. #3
    scott14661
    scott14661 is offline
    Sr. Member

    Location
    Maryland
    Posts
    122 - liked 4 times

    Not true Cellular. I work for an authorized agent, and I do look out for the customer. A customer could just as easily have a problem with a Corporate store as they could with an agent. His situation could happen in any store.
    Scott
    Send me an E-mail at [email protected]



  4. #4
    Sonja B
    Sonja B is offline
    Junior Member

    Location
    Da South
    Posts
    21

    That happened to my bill too when I first started using cingular.



  5. #5
    sammiches
    sammiches is offline
    Junior Member

    Posts
    16

    wow, im dreading getting my first bill



  6. #6
    scott14661
    scott14661 is offline
    Sr. Member

    Location
    Maryland
    Posts
    122 - liked 4 times

    Quote Originally Posted by Cingular-BS


    Customer service / billing

    I started with Cingular 2 months ago. My package was to be set at $59.99. The first bill was around $178. After talking with them and finding out it was for the first two months up front, and the activation fee, I was ok with that.
    The second month I was hit for an overage bill of $95. I check every few days on their automated system to make sure I stay in my minutes. They tell me after the fact that the system is not that accurate???????
    And by the way those “ROLL OVER MINUTES” do not work for the first month??????
    PS. It was nice of them to send me my info on my package 35 days after I get my phone to inform me that I have 15 days to return the phone if I don’t like it.
    $50 Best Buy Card WHAT CARD 3 months no card?????

    Summery: Never do business with CINGULAR
    Cingular is in no way at fault here, you are. It states on all the brochures and various paperwork, that their may be a delay in minutes used. For instance if I get on my phone and talk for an hour last night, those minutes won't show up until 24-48 hours later.
    Scott
    Send me an E-mail at [email protected]



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