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Device Lock Management
Enabling Device Lock:
- While viewing the home screen, tap the "All Apps" icon
- Tap "Settings"
- Scroll to "Personal" and then tap "Security"
- Tap "Set up screen lock" and select the desired screen locking method
- Follow the on-screen instructions for "Pattern", "PIN" or "Password" locking methods
Disabling Device Lock:
- Tap "All Apps" > "Settings" > "Security"
- Tap "Set up screen lock" and then select "None" from the list
- If necessary, enter the current patter, PIN or password to confirm the changes
Changing the Deice Lock Password / PIN:
- While on the home screen, tap "All apps"
- Tap "Settings"
- Under "Personal", tap "Security"
- Scroll to and tap "Activate Phone Code"
- Tap "Change phone code"
- Type in the old password, then tap "OK"
- Enter the new password and press "OK"
- Re-enter the new password for confirmation, and then press "OK" once more
SIM PIN Management
Enabling SIM PIN:
- From any of the home screens, tap "All Apps"
- Tap "Settings"
- Scroll down to "Personal" and tap "Security"
- Under "SIM card lock", tap "Set up SIM card lock"
- Tap "Lock SIM card"
- Enter the password (usually "1234" or "0000") in the "Lock SIM Card" screen
- Once complete, you should see the following settings on-screen:
- Lock SIM Card - Require PIN to use phone this option should be checked
- Change SIM PIN this option should be enabled
Disabling SIM PIN:
- Tap "All Apps" on the home screen
- Tap "Settings" > "Security "> "Set up SIM card lock" > "Lock SIM Card"
- Enter the password ("1234" or "0000" by default) in the "Unlock SIM Card" screen. (Note: this time it's in the "Unlock" section, not "Lock"
- Once the setup is complete, you should see the following settings:
- Lock SIM Card - Do not require PIN to use phone this check box should be cleared
- Change SIM PIN should be disabled / grayed-out
Changing the SIM PIN:
- Tap the "All apps" icon located on the home screen
- Tap "Settings"
- Under "Personal", tap "Security"
- Tap "Set up SIM card lock" > "Lock SIM card"
- Enter the password (either "1234" or "0000" by default) in the "Lock SIM Card" screen
- Press "Change SIM PIN"
- Enter the current SIM PIN (default is either "1234" or "0000")
- Type in the new SIM PIN twice
- The message "PIN changed successfully" should appear on screen
PUK Code Management
In case you have entered your PIN code incorrectly for several times in a row, your smartphone will lock your SIM card and prevent you from attempting again, until you provide a PUK code.
Related Errors:
- "PIN code blocked. Enter PUK code:"
- "Enter PUK code"
- "SIM card locked. Emergency calls only. Please contact Customer Care"
To unlock the SIM card:
- Contact your carrier's customer service and request for your PUK code
- Enter the PUK code and tap "OK"
- Type in the new PIN and press "OK"
- Re-enter the new PIN for confirmation, and press "OK" once more
› See More: Alcatel One Touch Fierce: Set Up and Manage Device Lock, PUK and SIM PIN Code
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