Watch out for HTC repair site in Houston

I purchased the P3300 eight months ago. A few weeks ago my screen went white (not blank, white). I was instructed to ship it to Houston for repairs.

I had to call them 4 times (and wait 3 weeks) before they told me that I had abused the screen and it would cost me $150 to fix it... or else. Never mind the phone is under warranty.

First, I'm a long time IT guy who knows his way around delicate equipment. I've used PDAs for 13 years, and I never had a problem with a screen. How they came to that conclusion I'll never know.

I wrote HTC-America and they apologized for the long wait... but not a word about the alledged "abuse". Take it or leave it, so to speak... So I'm paying $150 because I need the phone.

Keep that in mind before you buy another HTC product.

George

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hold on,hold on.u should pick out ur important sms before u decide to repair it.here i copy a sms-backup software release from other forum for u .hopefully it can help u~
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I bought an HTC touch diamond used.
All was working ok except the automatic screen orientation when was phone held horizontally was not working.
Wrote to HTC about this.
They replied that it would cost me $102 to $157, however looking at my S/N they suggested the phone was under warranty and I should get a RMA and send it HTC Repair.
I was not going to get it repaired if it cost me that much anyway, but since it was under warranty I said why not try it if it could be fixed. Wrong Idea!!
I sent it to HTC Houston and was promptly told that the phone was hacked into and could not be repaired under warranty and they would have to replace the whole board for $350.00.My question is if there is a federal agency which does audit on these warranty repair places and sees how many times they refuse warranty service by saying that the phone was "hacked in". Since I had bought it second hand I have no idea. But the rate at which these people try to invalidate the warranty seems to be too high and it is their word. I have asked them to give me a detail report of how they came to the conclusion. I ofcourse told them to send the phone back. They will charge me $30 for just having a look at it.