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NOTE: Check this thread for instructions on how to back up app data, contacts, and media.
Restore App Data:
- If necessary, connect the HTC device to an active Wi-Fi network
- Open Settings
- Access Backup and reset
- Tap Restore from HTC Backup and follow the on-screen prompts
Restore Contacts from an Account:
- Open Settings
- Go to Personal > Accounts & Sync
- Log in with the desired Google or HTC backup account
- Make sure Contacts is checked then tap Menu > Sync Now
Restore Media Files from a PC:
- Connect the HTC phone to the PC via USB
- Enable File Transfer / Media device when prompted or from the Notification area
- Open the File Explorer on the computer
- Locate the media file backups on the computer
- Copy and transfer the files to the phone storage, preferably in the folders from where they originate
- Once done, you can safely disconnect the device from the USB port
Restore Media Files from a Mac:
- Connect the Android device to the Mac via USB
- On the phone, enable File Transfer / Media device
- Open the File Finder on the Mac and locate the media file backups on the computer storage
- Copy and transfer the files to the phone storage, preferably in the directories of origin
- Once done, drag the phones virtual drive from the desktop and drop it over the trash can to eject it
› See More: HTC Desire 12: Restore App Data, Contacts, and Media Files
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