Nextel Employee's Help ?????

A Friend of mine has a Nextel phone/ 2 way radio service thru his company.Problem is he can only contact his fellow employee's using the 2 way radio feature, but using PCS he can contact anyone. Is there anyway he can unblock himself, so he can contact others using the "walkie talkie" service.Any help would be appreciated THANKS

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All your friend should need is the other's DC number.

Without seeing the phone I can only guess, but it sounds like he has a key-pad lock and the unit is set to "Address book only". He would have to go to an authorized service center to have the lock removed, but most places won't do that without speaking with the authorized contact on the account for approval. It can also be done with some of the programs that can be downloaded. Take note: the company will be able to tell this has been done by looking at the call detail.

Yes it sounds like this phone is Block, you may need to download RSS to unlockit your self.

what model phone does he have?

He's got the i560. Where can i down load this RSS. Thanks

Originally Posted by tonyvlx

A Friend of mine has a Nextel phone/ 2 way radio service thru his company.Problem is he can only contact his fellow employee's using the 2 way radio feature, but using PCS he can contact anyone. Is there anyway he can unblock himself, so he can contact others using the "walkie talkie" service.Any help would be appreciated THANKS

He needs to have "Cross Fleet" enabled on the unit.

the best way to unblock his phone is to TELL YOUR NEXTEL REP BUDDY TO CALL DEALER SUPPORT, they'll do any changes on any accnt with only the billing zip code, other than that if you or your friend calls in to customer care, they want billing name, password, acct number, ect.