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Clear App Cache/Data:
NOTE: If an app causes problems or takes up too much storage inexplicably, you can try solving these problems by clearing the app cache or data. WARNING: when you clear an apps data, all of your personal data stored within the app will be deleted, such as custom settings, save files, login data etc. To avoid losing personal app data, clear ONLY the app cache:
- Swipe up on the home screen from the bottom
- Open Settings
- Access Apps & Notifications
- Ensure you view All Apps
- Select the desired app and tap Storage
- Tap Clear cache
- If clearing the app cache didnt solve the problems, tap Clear data (check the warning above)
Reset Network and App Settings, Factory Reset:
NOTE: Ensure youve backed up all of your data before factory resetting the device.
- Open Settings
- Scroll to and go to System
- Tap Reset options
- To reset network app settings, tap Reset app preferences > Reset apps
- To reset network settings, tap Reset Wi-Fi, Mobile & Bluetooth and then tap Reset settings two times
- To factory reset the phone, tap Erase all data (factory reset) > Reset phone > Erase everything
Remove apps in Safe Mode:
NOTE: if a third-party app causes problems and prevents you from removing it, you should be able to uninstall the app while in Safe Mode where all third-party apps are disabled by default.
- Press and hold Power on the home screen
- In the power management pop-up, tap and hold Power off
- Wait for the phone to reboot and you should see a Safe Mode watermark on the home screen
- To uninstall an app, first launch Settings
- Go to Apps & Notifications and switch to All apps if needed
- Select the desired app and tap Uninstall > OK
- To exit Safe Mode, reboot your device normally
› See More: Nokia X5: Clear App Cache/Data; Factory Reset the Phone, Uninstall Apps in Safe Mode
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