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NOTE: You can visit this thread to learn how you can back up data on the Galaxy J5.
Restore App Data:
- If necessary, sign in with your Samsung or Google account (the one used for the initial backup)
- Go to Settings
- Tap Accounts under User and Backup
- Tap Accounts and select either Google or Samsung (depending on the account used for the backup)
- Tap your email address at the top of the screen
- Tap Sync all
- Return to User and Backup clear / check the boxes associated with Automatic restore and Back up my data under Backup and Restore
Restore Contacts form a Samsung or Google Account:
- Sign in with the Google or Samsung account used for the initial backup
- Access the Settings menu
- Scroll to User and Backup and tap Accounts
- Select Samsung or Google (depending on the type of account used for the backup)
- Tap your email address at the top of the screen
- Enable Sync Contacts if necessary
- Tap Menu > Sync now
Restore Media Files from a Windows Computer:
- Connect the Galaxy J5 to your computer via USB
- Swipe the status bar down and enable Media device (MTP)
- On the computer, open an Explorer window
- Locate the media files backed up on your computer
- Copy the files, and transfer them on the phone storage, preferably in the Media directory
- Once done, eject the phone storage from the system tray and safely disconnect the phone from the USB connector
Restore Media Files from a Mac Computer:
- Connect the Galaxy J5 to your Mac via USB
- Drag the Status bar down and enable Media device (MTP)
- Open Kies on the Mac
- In Kies, click the Back up / restore tab
- Access the Restore tab
- Check the boxes associated with Music, Photos, and other types of media files you want to restore
- Click Restore and follow any additional on-screen prompts that may follow
- Once the transfer is done, drag the phones virtual drive into the trash can, and safely disconnect the device from the USB connector
› See More: Samsung Galaxy J5: Restore Personal Data
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