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WARNING! When you factory reset a smartphone, all your personal data stored on the phones internal memory will be lost, including contacts, media files, apps, downloaded content, ringtones etc. Furthermore, all settings will be restored to factory values.
NOTE: Before you factory reset the device, you can visit this thread for instructions on how to back up personal data. You can also visit this thread for a guide on how to restore data.
Master Reset via Settings:
- Tap Apps on the home screen
- Open Settings
- Scroll to Personal
- Tap Backup and reset
- Optionally, turn on Restore and Back up my data
- Tap Factory data reset
- Tap Reset device
- If your phone is lock screen-protected, enter the PIN / password to proceed
- Tap Continue > Delete all to confirm
Master Reset via Recovery:
NOTE: If you are unable to reset your phone through the Settings menu, alternatively you can try resetting the device from the Android System Recovery menu, which can be accessed by performing a combination of key presses.
- First, turn off the phone if necessary
- Next, press and hold Home, Volume Up and Power at the same time
- When the Samsung logo appears, release Power
- When the Android screen appears, release Home and Volume Up too
- Navigate the Recovery menu by pressing volume keys. Press Volume down repeatedly to highlight wipe data / factory reset
- Press Power to select the highlighted option
- Press Volume down to highlight Yes delete all user data and press Power to confirm
Check for Firmware Updates:
NOTE: Once you have reset your phone, its recommended to check if new software updates are available for download.
- Open the apps drawer
- Launch Settings
- Tap About device under System
- Verify if a new OS version is available, and if necessary, follow the on-screen steps to download and install any available updates
› See More: Samsung Galaxy J7 Prime: Master Reset and Check for OS Updates
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