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NOTE: Before you factory reset your phone, you can visit this thread for a guide on how to back up data, and this thread for a guide on how to restore data.
Soft Reset via Hardware Buttons:
NOTE: A soft reset simulates battery removal. Soft resetting the device can be useful if your phone is unresponsive etc. Soft resetting will not affect personal data stored on the phone.
- Press and hold Power and Volume Down simultaneously
- Keep both buttons pressed until the phone reboots
Hard Reset
NOTE: Hard resetting your phone will result in the deletion of all personal data located on the phones internal memory. This includes media files and ringtones, contacts, apps, downloaded content etc. Additionally, all settings will be restored to factory values.
Hard Reset via Settings:
- Open the apps drawer
- Launch Settings and access Cloud and accounts
- Tap Backup and restore
- Optionally, turn Back up my data and Restore On or Off
- Return to Settings
- Go to General Management and tap Reset
- Tap Factory data reset > Reset device
- If your phone is protected by a PIN / password etc. enter it and tap Continue
- Tap Delete all to confirm
Hard Reset via Hardware Buttons:
NOTE: If your phone freezes, crashes, is unresponsive or otherwise it prevents you from resetting it via settings, alternatively you can try resetting the phone from the Recovery menu, which can be accessed by preforming a combination of button presses.
- Ensure the phone is powered off
- Next, press and hold Volume Up and Home at the same time, then tap and hold Power
- At the Android logo, release all buttons and wait for access to Android Recovery
- Once in Android Recovery, press Volume down repeatedly to navigate to and highlight Wipe data / factory reset
- Press Power to select the highlighted option
- Press Volume down to highlight Yes delete all user data
- Press Power
- Once the phone resets, highlight Reboot system now and press Power
Reset Network Settings:
NOTE: By resetting network settings, all connection data including existing Wi-Fi and Bluetooth networks will be deleted. Additionally, network selection mode, background data, and data restrictive settings will be restored to default values.
- Open the apps drawer
- Launch General management
- Tap Reset > Reset network settings
- Tap Reset settings and if necessary, enter your PIN / password to proceed
- Tap Reset settings to confirm
› See More: Samsung Galaxy J5 (2017): Soft/Hard Reset Phone; Reset Network Settings
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