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Reset Network Settings:
NOTE: When you reset your network settings, all the saved Wi-Fi and Bluetooth connections will be deleted, and data restrictive settings, network selection mode, and background sync settings will be restored to default.
- Open Settings
- Go to General Management
- Tap Reset > Reset network settings
- If the device is protected by a lock screen, enter your password/PIN to proceed
- Tap Reset settings
Soft Reset via Hardware Buttons:
NOTE: A soft reset simulates the removal of the battery, and this can be useful in cases where the phone is unresponsive. This method wont delete any data located on the phone.
- Press and hold Power and Volume down at the same time
- Keep the buttons pressed for up to 45 seconds
- After the device finishes rebooting, release the keys
Hard Reset
NOTE: Hard resetting the device will result in the deletion of your personal data located on the phones internal memory. This includes ringtones and other media files, contacts, downloaded content etc. but data located on the SIM and SD cards wont be affected.
Before you factory reset the phone, you can check this thread for a guide on how to back up data, and this guide for restoring data.
Hard Reset via Settings:
- Go to Settings
- Access Cloud and accounts
- Tap Backup and restore
- Optionally, enable or disable Restore and Back up my data
- Go back to Settings and access General management
- Tap Reset > Factory data reset > Reset device
- If your phone is protected by a lock screen, enter the PIN/password ad tap Continue
- Tap Delete all to confirm
Hard Reset via Recovery:
NOTE: If your phone freezes, crashes, doesnt work as intended and prevents you from resetting it via Settings, alternatively you can try resetting the phone from the Android Recovery menu which can be accessed by performing the following:
- Turn the phone off if necessary
- Press and hold Volume Up and Home at the same time, then press and hold Power as well
- At the Android logo, release all the buttons and wait to gain access to Android Recovery
- While in Recovery, press Volume down repeatedly to navigate to and highlight wipe data/factory reset
- Press Power to select the highlighted option
- Press Volume down to highlight Yes delete all user data
- Press Power again and once the process completes, highlight Reboot system now
- Press Power one last time to reboot your device
› See More: Samsung Galaxy J7 Prime 2: Soft/Hard Reset via Settings or Recovery
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