NOTE: You can check this thread for instructions on how to back up contacts, app data, and media files.

Restore Contacts from SD Storage:

  1. Open “Contacts” and tap “Menu”
  2. Go to “Settings” > “Contacts to display”
  3. Switch to “All contacts” if needed
  4. Tap “Import/Export contacts” > “Import from SD card’
  5. Tap “OK’

Restore Media Files from SD Storage:

  1. Launch “My Files”
  2. Go to “SD Card”
  3. Tap “Menu” > “Edit” and tick the boxes associated with the media file types you want to restore
  4. Tap “Menu” > “Move” > “Internal storage”
  5. Tap “Move storage” or “Create folder” and select the folder name
  6. Tap “Move here”

Restore Media Files from a Windows PC:

  1. Connect the Android device to the computer via USB
  2. On the phone, enable “Media device” / “File Transfer” at the prompt or from the Notification area
  3. Launch the File Explorer on the computer
  4. Copy and paste the files to the phone storage, preferably in the folders of origin
  5. Once done, eject the phone storage and safely disconnect the device from the USB port

Restore Media Files from a Mac:

  1. Establish a USB connection between the phone and Mac
  2. On the phone, enable “File Transfer” / “Media device” at the prompt or from the Notification area
  3. Launch Kies on the Mac and access the “Back up / restore” tab
  4. Go to “Restore” and tick the boxes associated with the media file types you want to restore
  5. Click “Restore” and follow the prompts
  6. Once done, eject the phone storage by dragging the virtual drive from the desktop and dropping it over the “Trash can”
  7. Safely disconnect the device from the USB



See More: Samsung Galaxy J7 Star: Restore Contacts and Media Files