samsung exclaim 550m

can you make ringtones for this phone from itunes? I have recorded video ringtones but sound quality isnt good and now loud.

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I am so mad at this phone I think I will return it. First it didn't want to sync with the bluetooth on my Mac. Then it won't let me replace the harsh annoying ringtones it came with. I've been trying for 2 days to fix it...I'm not a tech wizard but I can figure my way around things pretty well. Even making my own ringtones and trying to upload or even download them every which way is not helping. I've tried through the USB cord, sites that offer to upload and send your pre-made ones to you...nothing. Tried the video thing since it seems the only way...it's harsh and distorted sound that's worse than the ringtones the stupid thing came with!
If anyone can help it would be appreciated!