Sprint...royally...sucks. Would appreciate advice.

In just over 14 months or so, I've had two Blackberries, an Instinct (which totally sucked), and now, two Heros.

ALL were defective in one way or the other, including the first Hero, sent to me a few months ago.

I got the final HTC Hero just three weeks ago. Everything has been fine...EXCEPT that it dropped out of my lap while getting out of the car this afternoon. No big deal, I thought. I've dropped phones before. But it was a big deal....as the face is now cracked in two places.

And....after calling Sprint, I'm told I have to pay FULL PRICE of $429.99 for a new one because I didn't get insurance. I had no idea about insurance.

I have been a loyal Sprint customer for about 12 years. I pay for the Everything package. On time. Monthly. Now, after four or five phones in a year, of which all were defective but this one (so far), and after THEY permanently erased all my phone numbers, and the face is now cracked, I am told I have to pay FULL price of $430.

Is THAT the best they can offer a good customer??? I take responsibility for it dropping out of my lap, but they can only offer a good customer FULL PRICE?? So I either pay full price, which I can't afford, or live with a cracked face for another year??

---

› See More: Sprint...royally...sucks. Would appreciate advice.

There might be a way to add insurance in which case you might be able to call and and have the insurance claim. Other than that ebay has phones.Or get the screen repaired.

Originally Posted by oldfutures

There might be a way to add insurance in which case you might be able to call and and have the insurance claim. Other than that ebay has phones.Or get the screen repaired.

I agree. With Sprint's greedy, low life, disrespectful customer service, it's going to boil down to getting the screen repaired or going to Ebay. I HATE SPRINT.

Originally Posted by doodlebug1

I agree. With Sprint's greedy, low life, disrespectful customer service, it's going to boil down to getting the screen repaired or going to Ebay. I HATE SPRINT.

i am switching to verizon. because of the service.

you have been with the same phone company for 12 years and you had NO idea about being able to get insurance for your phone?
if they have already given you so many replacement phones, i doubt they will replce this one for you at no cost, since, like you said, it wasnt the company's fault this time.
sprints policy is to replace a defective phone, at no cost to customer, with a BRAND NEW unit, as long as its within the 30 day return window. after that, without insurance, even if the phone goes defect, they do not HAVE to replace your phone for you for free. (and if they do, its a refurb)
so, if your phones have been replaced for you, several times, without insurance, outside the 30 day window, they have already done you a few "favors." well, in thier eyes, they have, anyway.

I really do not understand why people think that a phone company needs to "buy" phones for customers?!?!?! Does your landline provider buy you your cordless phones at home?? You pay a lot for that service too! The other part people do not understand is that the phones cost a lot more that the consumer pays... there is a discount applied when you buy a 2 year plan... so if your phone was $150 then more than likely the real "cost" of your phone was $300... Anyway, I do not understand this "entitlement" people have in regards to getting a phone for "free"!

Originally Posted by oldfutures

i am switching to verizon. because of the service.

Move to Verizon, I just did. And just to share why I left:

Just wanted to share my story with you Sprint users as to why I left Sprint after 10 years of cell service.

I was with Sprint since 1990. Through the years, I have had two different accounts. First account was under me, second account was under my GF. When my GF and I decided to get engaged, we opened an account for two new lines of service under her name and closed out my account. Turns out I was still under contract for another four months. No problem, we transferred my old line, that was under contract, onto my GF's account so we ended up with three lines. I kept my existing number and associated my old number onto my new BlackBerry Curve. This left one line open. I would have had to pay a cancellation fee to terminate the second new line, so we kept it open since my GF's mom was going to need a phone in about two months. It was only another $20 a month so no big deal.

One month goes by and I notice that there is a cell phone associated with my third line (what was supposed to be my new number). I called CS and informed them that there should be no phone associated to that account. The CS rep tells me that is impossible to have an open line without a phone associated with that line. Keep in mind this is something that a previous rep did for me. A day later, I check my account online and notice that there are international calls on my line, as well as a grip of purchases from the Sprint online store.

I contest the charges and have to speak with fraud. I explain my situation to three different fraud reps and was told that the charges would be removed. Forward to billing cycle end. I check my bill and of course, the charges are there. I contest the charges and fraud tells me that I made the calls and purchases so I am required to pay the charges.

I end up paying the charges as another CS rep told me that I would be credited. That never happened. I call CS/fraud and ask them to check the notes on my account and of course, there is zero record of me ever calling, nor any statement from any CS stating that my account would ever be credited. Apparently I was making international calls from a phantom phone that I didn't even have.

Next day, I get a text message stating that my PIN has been changed. I never changed my PIN. I am then required to go to a Sprint store to change the PIN. I changed my PIN the same night, only to have it changed again in the morning. I call CS and fraud and am informed that I need to go into a Sprint store to change my PIN with my ID, even thought I had done so eight hours before.

Two days later I see my bill has been paid online using saved information in my online profile. I hadn't paid the bill yet as it was three weeks before it was due. My rent check hadn't been cashed yet so I ask the bank to return the payment. Follow up with Sprint and CS tells me that I had a return payment and now I am required to pay my bill in cash at a Sprint store IN PERSON for the next year.

In addition, my online access is revoked as apparently, according to fraud, I had given my login information to someone or someone guessed my password. I work in IT and my passwords are very complex.

A week goes by and again, my PIN number has been changed. Again, I am told that I need to go change my PIN in the store. Meanwhile, someone else has no problem changing my PIN number. I go change my PIN again, then talk to customer retentions as I am fed up. I am transferred to fraud and fraud tells me that if any future changes are made to my account, I will be contacted via phone before the change is made.

Forward to three days later. My PIN is changed again and I never received any phone call verifying this change. Instead, I find out via text message.

Again, over to the Sprint store after hours of arguing with CS and fraud that I am NOT changing my PIN number online, and I DO NOT even have access online as my access was revoked.

Forward to last week. A payment was made to my account, from an account that was not mine. Found out via text message again. I call CS and they tell me that I called in and made the payment. Umm, sure ok. Payment gets rejected and my phone line gets turned off as I have had too many returned payments on my account. Keep in mind that I had nothing to do with this, wasn't my mistake. So my account gets cancelled for non payment with 10 days left until it is due.

I called Sprint CS more times in the past month that I have in the past nine years. I was revoked online access to my account, had to take time off of work to visit Sprint stores for PIN changes, and had to make payments in cash at Sprint stores.

I canceled my account and have moved to Verizon. I was out there for the past nine years, bragging about the quality of Sprint service and bargain monthly charges for unlimited text and data. Very disappointing that my time with Sprint has to come to an end. Sure my monthly bill with Verizon is a bit higher, but I'll gladly pay the extra $30 to rid myself the headache of having to call CS every week and visit Sprint stores to make payments in cash and change my PIN number.

Your phone numbers should be backed up on google. go to www.google.com/contacts

Verizon isnt going to give you free phones when you drop it and crack the screen...Use an old sprint phone untill you are eligible to upgrade, or buy on ebay. Thats what everyone else has to do. Verizon, Sprint, T-Mobile, etc...

Originally Posted by smokkeyy

I really do not understand why people think that a phone company needs to "buy" phones for customers?!?!?! Does your landline provider buy you your cordless phones at home??!

While I agree with this premise, if you have a landline you can buy any brand phone to use and not have to be invested with a contract or activation fees

SMOKKEYY nailed it!! Enough of the entitlements and they owe me. You are paying for a service and the use of that service. That does not entitle you to FREE stuff. With doodlebug1's logic, I'm a good customer of my mortgage company, Chrysler, etc....Maybe I should get a free house and car!

Salutations, lorsque vous avez des numéros de téléphone du coût élevé de la meilleure option est d'avoir un Asurion service (protection d'équipement TEP / Total) est un coût mensuel de dlls 7 $ et protège le téléphone contre le vol, la perte et les dommages, tout comme vous avez Ã* faire paiement d'une franchise de 50 $ ou 100 $ dlls mais c'est mieux que de payer le plein prix