1. #1
    mattman123
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    ok im having some issues. i recently looked at the balance on my phone and it showed that i was missing two minutes worth of credit on my account. i checked my text inbox and outbox, checked my picture message inbox and out box etc... no charges since my last balance check. so i call t mobile rep and they nly gave 20 cents back out of the 60 sum amount. then i check again and it was zapped again for 3 bucks. i called and asked to talk to a superviser and she said no and talked to him herself. she got back to me and said that they couldnt credit me. is anyone else having this problem? any advice from anyone. by the way i am only 16 so i dont think legal action is in my grasp.


    See More: need some advice t mobile is screwing me over royaly
    t mobile keeps screwing me over!! but i cant help but stay loyal to the best CS around

    if you need any help with getting midis or pictures to your phone without a data cable send me a pm!


    IF YOU FOUND ANYTHING IVE SAID HELPFUL PLEASE ADD TO MY REP.

    THE CLOUDY THING UNDER THE GREEN BARS CLICK THAT!!



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  2. #2
    n1ckel5
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    to clarify:

    you checked your balance, and you were missing 2 minutes (worth of credit).
    t mobile credited you back only .20 which didn't cover the 2 minutes.
    then you got $3 worth of unexplained charges.

    a representative should be able to tell you what you are being charged for. does t-mobile have online account activity viewing? (i had it with virgin mobile.) i had an experience where i got charged for 2 calls which took place at the same time. i was credited back, as this is physically impossible. but my online acct clued me in to the problem.

    anyways, i would talk to someone to find out where/what charges you have accrued. find out what one/ones are not yours. and also reread your terms to make sure you are not using a service/feature which charges you that you were previously unaware of.



  3. #3
    mattman123
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    there is no online billing thing for prepaid. i called them and they said i was making the texts within about 20 or 30 second of each other.seeing as how im uncapable of using my thumbs at 40 mph this doesnt seem correct. what shouold i do? the rep said her supervisor cant credit me for some reason.
    t mobile keeps screwing me over!! but i cant help but stay loyal to the best CS around

    if you need any help with getting midis or pictures to your phone without a data cable send me a pm!


    IF YOU FOUND ANYTHING IVE SAID HELPFUL PLEASE ADD TO MY REP.

    THE CLOUDY THING UNDER THE GREEN BARS CLICK THAT!!



    <----------



  4. #4
    mattman123
    mattman123 is offline
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    ok i just got credited from a t mobile techinical support person for another dollar.....he said to delete everything out of my inbox and my outbox and then master reset it. did it did it did it. so now we wait for more chargers or if they stop. he said worse comes to worse id have to get a new sim card. sucks got my dollar back though
    t mobile keeps screwing me over!! but i cant help but stay loyal to the best CS around

    if you need any help with getting midis or pictures to your phone without a data cable send me a pm!


    IF YOU FOUND ANYTHING IVE SAID HELPFUL PLEASE ADD TO MY REP.

    THE CLOUDY THING UNDER THE GREEN BARS CLICK THAT!!



    <----------



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