How long to activate a replacement SIM card?

I recently lost my phone with an O2 on-line SIM. This was on a SIM only
contract. A bar on incoming and outgoing calls was placed on the SIM. I
have received a replacement SIM and called customer services to activate
it/remove the bar. Nearly 24 hours later it is still not working.

How long should it take to activate?

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>I recently lost my phone with an O2 on-line SIM. This was on a SIM only
>contract. A bar on incoming and outgoing calls was placed on the SIM. I
>have received a replacement SIM and called customer services to activate
>it/remove the bar. Nearly 24 hours later it is still not working.
>
> How long should it take to activate?


Have you asked them?

Peter Crosland

Peter Crosland wrote:
>> I recently lost my phone with an O2 on-line SIM. This was on a SIM
>> only contract. A bar on incoming and outgoing calls was placed on
>> the SIM. I have received a replacement SIM and called customer
>> services to activate it/remove the bar. Nearly 24 hours later it is
>> still not working. How long should it take to activate?
>
>
> Have you asked them?
>
> Peter Crosland

I didn't think to ask when I phoned and the information wasn't offered. I
haven't rung back because they use a 0870 call-centre number (=not cheap)
and from experience will keep me on hold for 10-15 minutes before
transfering me to a real person. I posted the question here since, if
others' experience is that it usually takes 48 hours, then I would be
wasting my time & money calling.

>> Have you asked them?
>>
>> Peter Crosland
>
> I didn't think to ask when I phoned and the information wasn't offered. I
> haven't rung back because they use a 0870 call-centre number (=not cheap)
> and from experience will keep me on hold for 10-15 minutes before
> transfering me to a real person. I posted the question here since, if
> others' experience is that it usually takes 48 hours, then I would be
> wasting my time & money calling.


Fair enough! Just the reason I switched to Virgin.

Peter Crosland

"Andrew" <[email protected]> wrote in message
news:[email protected]...
> Peter Crosland wrote:
>>> I recently lost my phone with an O2 on-line SIM. This was on a SIM
>>> only contract. A bar on incoming and outgoing calls was placed on
>>> the SIM. I have received a replacement SIM and called customer
>>> services to activate it/remove the bar. Nearly 24 hours later it is
>>> still not working. How long should it take to activate?
>>
>>
>> Have you asked them?
>>
>> Peter Crosland
>
> I didn't think to ask when I phoned and the information wasn't offered. I
> haven't rung back because they use a 0870 call-centre number (=not cheap)
> and from experience will keep me on hold for 10-15 minutes before
> transfering me to a real person. I posted the question here since, if
> others' experience is that it usually takes 48 hours, then I would be
> wasting my time & money calling.

A look here shows you can call them on 0800 005005, worked for me.
http://www.saynoto0870.com/

Fred

"Andrew" <[email protected]> wrote in message
news:[email protected]...
> Peter Crosland wrote:
> >> I recently lost my phone with an O2 on-line SIM. This was on a SIM
> >> only contract. A bar on incoming and outgoing calls was placed on
> >> the SIM. I have received a replacement SIM and called customer
> >> services to activate it/remove the bar. Nearly 24 hours later it is
> >> still not working. How long should it take to activate?
> >
> >
> > Have you asked them?
> >
> > Peter Crosland
>
> I didn't think to ask when I phoned and the information wasn't offered. I
> haven't rung back because they use a 0870 call-centre number (=not cheap)
> and from experience will keep me on hold for 10-15 minutes before
> transfering me to a real person. I posted the question here since, if
> others' experience is that it usually takes 48 hours, then I would be
> wasting my time & money calling.
>
National rate not cheap? 6p a min or something like that.

"Andrew" <[email protected]> wrote in message
news:[email protected]...
> I didn't think to ask when I phoned and the information wasn't offered. I
> haven't rung back because they use a 0870 call-centre number (=not cheap)
> and from experience will keep me on hold for 10-15 minutes before
> transfering me to a real person. I posted the question here since, if
> others' experience is that it usually takes 48 hours, then I would be
> wasting my time & money calling.

Andrew, in future use http://www.saynoto0870.com for any company with an
expensive number.

There is, in fact, 0800 numbers for o2, in which you could ask to get passed
through to the relevant department. Choose your number carefully though,
some of the o2 ones are for carphone warehouse only etc; but a few are good
for you!

If Carlsberg did FA Cup tie, They would probably be as good as that.
wrote:
> "Andrew" <[email protected]> wrote in message
> news:[email protected]...
>> Peter Crosland wrote:
>>>> I recently lost my phone with an O2 on-line SIM. This was on a SIM
>>>> only contract. A bar on incoming and outgoing calls was placed on
>>>> the SIM. I have received a replacement SIM and called customer
>>>> services to activate it/remove the bar. Nearly 24 hours later it
>>>> is still not working. How long should it take to activate?
>>>
>>>
>>> Have you asked them?
>>>
>>> Peter Crosland
>>
>> I didn't think to ask when I phoned and the information wasn't
>> offered. I haven't rung back because they use a 0870 call-centre
>> number (=not cheap) and from experience will keep me on hold for
>> 10-15 minutes before transfering me to a real person. I posted the
>> question here since, if others' experience is that it usually takes
>> 48 hours, then I would be wasting my time & money calling.
>>
> National rate not cheap? 6p a min or something like that.

OK, maybe 'not cheap' is being a bit of an exaggeration. However, it's more
than the free (inclusive) for an 01 number!