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  1. #1
    detts is offline

    Hi I am new here - hope this is the right place to post.

    I have the misfortune of having a Verizon Kyocera Hydro Elite . This is the 5th replacement I have had in 2 months. I have had various issues. The first time the phone was overheating and not holding a charge. The second time the ear piece wouldn't work. The third time the dial pad wouldn't work. The last two times the phone randomly switches itself off and I have to take out the battery to be able to turn it on again. I have spent countless hours on the phone with Verizon tech support and they really cannot help except send me a replacement same model phone. I asked if I can please have a different model as the Kyocera seems like a bad phone. All they could offer me was to spend $170 to get up to 60% buy out of the phone and then I could buy a new model. Basically telling me I would have to pay for the Kyocera and then pay more money for a new model.
    So now they are sending me replacement kyocera number 6.

    Has anyone had this experience with Verizon Kyocera Hydro Elite ? It seems my options as a consumer are very very limited. What else can I do?

    Thanks for reading.

    See More: Verizon Kyocera Hydro Elite - help!
    Last edited by detts; 02-09-2015 at 02:45 AM.

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