Clear App Cache / Data:

NOTE: If one of your apps doesn’t work as it should or takes too much storage space, you might be able to fix these problems by clearing the app’s cache / data.

WARNING! Clearing an app’s data will delete all of your personal information stored within the app, including credit card and login information, saved games, profiles, high scores etc. As such, you can try clearing the app’s cache first, in order to avoid losing personal data.

  1. Tap “Apps” on the home screen
  2. Go to “Settings
  3. Scroll to “Device” and tap “Apps
  4. Swipe to “Downloaded” or “All
  5. Select the desired app and tap “Clear cache
  6. If needed, tap “Clear data” > “OK” to confirm

Clear Cache Partition:

NOTE: In case your phone doesn’t work as intended and you’re considering factory resetting it, you might be able to fix the behavior and avoid losing any of your personal data by clearing the phone’s cache partition.

  1. Turn off the device
  2. Press and hold “Power” for roughly two seconds
  3. Then, press and hold “Volume Up” (while holding “Power”)
  4. When you see the “Select Boot Mode” menu, release the buttons
  5. From the menu, make sure “Recovery Mode” is highlighted, then press “Volume Up” to select the option
  6. Once you see an Android next to a yellow triangle, press and release “Power” and “Volume Up” at the same time
  7. You should now have access to the “Android System Recovery” menu
  8. From this menu, press “Volume down” repeatedly to highlight “wipe cache partition
  9. Press “Power” to clear the cache and reboot

NOTE: In case clearing the cache partition didn’t help, you can visit this thread for instructions on how to factory reset the ZTE Axon.

Reboot to Safe Mode:

NOTE: In case you have installed a third party application that causes problems on your phone and prevents you from removing it, you should be able to uninstall the app from within Safe Mode. In this mode, all third party apps are disabled.

  1. Wake up the screen
  2. Press and hold “Power
  3. From the pop-up menu, tap and hold “Power off
  4. When prompted, tap “OK” to reboot in Safe Mode
  5. Wait for your phone to restart. Once done, a “Safe Mode” label should be visible in the lower part of the home screen
  6. To remove an application first access “Settings
  7. Tap “Apps
  8. Swipe to “Downloaded” and select the desired app
  9. Tap “Uninstall” > “OK” to confirm
  10. To exit safe mode, reboot your phone in normal mode, as you normally do (press and hold “Power” and tap “Power off”)

See More: ZTE Axon: Clear App Cache / Data; Wipe Cache Partition; Reboot in Safe Mode