Clear App Cache / Data:

NOTE: If one of your applications doesn’t work as intended or takes up too much storage inexplicably, you can try fixing these issues by clearing the app’s cache or data.

WARNING! When you clear an app’s data, all personal information stored within the app will be lost, including login and credit card information, profiles, high scores, saved games etc. To avoid losing data, try clearing only the app’s cache.

  1. Open the apps drawer
  2. Go to “Settings
  3. Tap “Apps” and swipe to “All
  4. Select the desired application
  5. Tap “Clear cache
  6. If necessary, tap “Clear data” > “OK

Clear Cache Partition:

NOTE: In case your phone crashes, freezes, doesn’t work as intended or runs out of storage inexplicably, you might be able to fix these problems by clearing the phone’s cache partition.

  1. First, turn off the phone
  2. With the device powered off, press and hold “Volume Up” and “Power” at the same time
  3. At the “Alcatel” startup screen, release “Power
  4. Once you gain access to the “Android system recovery” screen, release “Volume Up” as well
  5. From the Recovery menu, press “Volume down” repeatedly to navigate to and highlight “wipe cache partition
  6. Press “Power” to select the highlighted option
  7. Once the cache is wiped, “Reboot system now” should be highlighted
  8. Press “Power” to confirm and restart your phone

NOTE: If clearing the phone’s cache didn’t help, you can visit this thread for instructions on how you can factory reset the phone instead.

Reboot in Safe Mode and Remove an App:

NOTE: If one of your third party apps causes problems on your phone and prevents you from removing it, you should be able to uninstall the app from within Safe Mode. In Safe Mode, all third party applications are turned off.

  1. On the home screen, press and hold “Power
  2. From the pop-up, tap and hold “Power off
  3. When prompted to “Reboot to safe mode”, tap “OK” to confirm
  4. Once the phone restarts, a “Safe mode” label should be visible in the lower-left area of the home screen
  5. To remove an app, open the apps drawer and go to “Settings
  6. Tap “Apps” and swipe to “All
  7. Select the desired application
  8. Tap “Uninstall” > “OK

See More: Alcatel Pop Up: Clear App Cache / Data; Wipe Cache Partition; Reboot in Safe Mode