Clear App Cache or Data:

NOTE: If an app causes issues or doesn’t work as it should, you can try fixing these issues by clearing the app cache or data. WARNING! when you clear an app’s data, all of your personal data stored within the app will be deleted, including payment information, login details, custom settings, save files etc. To avoid losing personal app data, clear ONLY the app cache.

  1. Swipe up on the home screen
  2. Go to “Settings
  3. Access “Apps & Notifications
  4. Switch to “All apps” if necessary
  5. Tap the desired app
  6. Tap “Storage” > “Clear cache
  7. If clearing the app cache didn’t solve the issues, tap “Clear data” (check the WARNING above)

Reset Network and App Settings/Factory Reset:

NOTE: Before you factory reset the device, make sure you have backed up all of your personal data, or it will be deleted during the factory reset.

  1. Launch “Settings
  2. Go to “System” > “Reset options
  3. To reset network settings, tap “Reset Wi-Fi, Mobile & Bluetooth
  4. Tap “Reset settings” two times
  5. To clear app settings, tap “Reset app preferences” > “Reset apps
  6. To reset the device to factory settings, tap “Erase all data (factory reset)” > “Reset phone
  7. Tap “Erase everything” to confirm

Reboot to Safe Mode and Remove an Application:

NOTE: If a third-party app causes issues and prevents you from removing it, you should be able to remove the app while in Safe Mode where all third-party apps are turned off by default. To boot to Safe Mode and remove an app:

  1. Press and hold “Power
  2. At the power management pop-up, tap and hold “Power off
  3. After the phone reboots, a “Safe Mode” watermark should be visible in the lower area of the home screen
  4. To remove an application, first open “Settings” and go to “Apps & Notifications
  5. Switch to “All apps” if necessary
  6. Tap the desired app, then tap “Uninstall” > OK
  7. To exit Safe Mode, reboot the phone by pressing and holding “Power” and tapping “Restart” in the power management pop-up

See More: Wiko HARRY2: Clear App Cache/Data, Factory Reset, Reboot to Safe Mode