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Clear App Cache And/Or Data:
NOTE: If an app causes issues or takes up too much storage inexplicably, you can try fixing the issues by clearing the app cache or data. WARNING: when clearing the app data, all of your personal data stored within the app will be deleted. To avoid this, clear ONLY the app cache:
- Swipe up from the bottom of the home screen
- Open “Settings”
- Go to “Apps & Notifications”
- Switch to “All apps” if necessary
- Select the desired app
- Go to “Storage” and tap “Clear cache”
- If clearing the app cache didn’t solve the issues, tap “Clear data” (check the Warning above)
Reset Network and App Settings, Factory Reset:
NOTE: Before factory resetting the device, ensure you back up all of your data.
- Open “Settings”
- Go to “System”
- Tap “Reset options”
- To reset network settings, access “Reset Wi-Fi, Mobile & Bluetooth”
- Tap “Reset settings” two times to confirm
- To reset app settings, go to “Reset app preferences” > “reset apps”
- To factory reset the device, tap “Erase all data (factory reset)”
- Then tap “Reset phone” and “Erase Everything” to confirm
Boot to Safe Mode and Remove Third-Party Applications:
NOTE: In case a third-party app causes issues and prevents you from removing it, you should be able to uninstall the app while in Safe Mode. In this mode, all third-party apps are disabled by default.
- Press and hold “Power”
- From the power management pop-up, tap and hold “Power off”
- Wait for the phone to finish rebooting. Once done, you should see a “Safe Mode” watermark on the home screen
- To remove an app, open “Settings”
- Go to “Apps & Notifications”
- Switch to “All apps” if necessary
- Select the desired app
- Tap “Uninstall” > “OK”
- To exit Safe Mode, press and hold “Power” and then tap “Restart”
› See More: Wiko Tommy3: Clear App Cache/Data, Factory Reset the Device, Uninstall Apps in Safe Mode
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