Clear App Data/Cache:

NOTE: If an app causes issues and takes up too much storage inexplicably, you can try fixing the problems by clearing the app cache or data. WARNING! When you clear an app’s data, all of your personal data stored within the app will be deleted, such as custom settings, login data, user profiles etc. To avoid losing personal app data, clear the app cache ONLY.

  1. Open “Settings” and access “Apps & Notifications”
  2. Switch to “See all apps” and select the desired app
  3. Tap “Storage” > “Clear cache”
  4. If clearing the cache didn’t fix the issues, tap “Clear data”

Reset Network and App Settings, Factory Reset the Device:

NOTE: Ensure you’ve backed up all of your data before resetting the device.

  1. Open “Settings”
  2. Access “System”
  3. Tap “Reset options”
  4. To reset network settings, go to “Reset Wi-Fi Mobile & Bluetooth”
  5. Tap “Reset” two times
  6. To reset app settings, go to “Reset app preferences” and tap “Reset apps”
  7. To factory reset the phone, tap “Erase all data (Factory Reset)” > “Reset phone” > “Erase everything”

Reboot to Safe Mode and Remove Apps:

NOTE: If a third-party app causes issues and prevents you from removing it, you should be able to uninstall the app while in Safe Mode where all third-party apps are disabled by default.

  1. Press and hold “Power” on the home screen
  2. In the power management pop-up, tap and hold “Power off”
  3. Wait for the device to finish rebooting and once done, a “Safe Mode” watermark should be visible in the lower area of the home screen
  4. Launch “Settings”
  5. Access “Apps & Notifications” and switch to “See all apps”
  6. Select the desired app and tap “Uninstall” > “OK”
  7. To exit Safe Mode, simply reboot the phone normally


› See More: Alcatel 1x Evolve: Clear App Data/Cache; Factory Reset the Phone; Remove Apps in Safe Mode