[rachealleebuie]

I dropped my phone in the toilette a month after I got it, and then I lost it two months later. I really like that phone and it cost me enough to get it. At the time it was T-Mobile's newest thing. I am glad I had the insurance.

On the other hand my boyfriend has had his phone for two years and has never needed any kind of insurance so he doesn't get it.

---------- Post added at 12:36 PM ---------- Previous post was at 12:29 PM ----------

Also I don't blaim the insurance company for making money by sending refurbished phones. T-Mobile gave me a phone when I first upgraded that was a phone somebody had taken back within the 14 day return policy and that phone gave me a lot of problems but at least the phone asurion sent was good while I had it.

I think people are just angry but if you think about the money you spend on car insurance, maybe you should just get basic liability and put the difference in a savings account, because if you don't wreck your car for 14 months and you pay 120 a month for insurance (full coverage on a brand new car) the damages may not even be the same as what you have given to your insurance company.

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› See More: Asurion cell insurance isn a rip off.

[JennyB2010]

I should have listened to the NUMEROUS complaints about this company before paying "insurance." Asurion is nothing more then a FRAUD. I have discontinued "insuring" my Blackberry. My story is way too long and it doesn't matter. Its obvious this company is SKETCH.

Anyway, here is the direct email address, phone and fax number to one of their CEO's.


Andy Wilburn
Client Relations Program Specialist
Office of the CEO/Customer Satisfaction
[email protected]

Asurion Insurance Services
648 Grassmere Park, Suite 300, Nashville, TN 37211
Voice (615) 445-3336 Toll Free 866-397-6496 ext. 63336
Fax 888-874-7812



Feel free to give "Andy" a piece of your mind and/or better yet, you can discontinue paying these criminals.

GOOD LUCK.

[BBBBBBRENT]

Here's some number crunching to give you perspective
Asurion just sent me a "if you do nothing, this is what is going to happen, letter"
monthly increase in premium to $7 from $6 and deductible from $39 to $45
If Asurion has only 1,000,000 subscribers and an astounding 1in 10 actually needed a new or replaced phone, and used the insurance with the average phone cost $200 to replace the math looks like this:
1,000,000 X $7 a month x 12= $86 a year for a total of $86,000,000 in premiums taken in by Asurion
Even if the paid out was an average of $200 per phone with 1in 10 people making a claim that would only cost them only $20,000,000 minus the 1 in 10 people's deductible of 100,000 x $45= 4,500,000 so now there out of pocket is down to
20,000,000 - 4,500,000 = $15,500,000 there profit is $70,500,000 they you can take out business expenses blah blah but still think about it even if you had a $200 phone your paying for most of it's cost in 1 year just between the deductible and the premium. That would be like owing a 10,000 car and paying $800 premium a month with a $400 deductible!
Oh and yes I canceled my insurance

[Marissa Myers]

Asurion IS a RIPOFF! Its a SCAM and and example of Corporation robbery! I bought an HTC EVO yeeeears ago and have paid insurance ever since. I call to tell them my phone has been damaged and they demand $100 deductible, on top of sending back the old phone. First, if the phone was stolen or lost the deductible would be the same as if I sent them a damaged phone to fix and make more of a profit from. I tell them forget it I refuse to pay the $100 fee and Ill just keep the old one and use it as is. They actually have the NERVE to say because I filed a claim I MUST send them my phone or I will be charged $275.00 because my phone now belongs to them regardless if I dont pay to get a replacement. Why cant I keep my broken phone? The one I paid About $400 for? This is an SAD AND PATHETIC OUTRAGE - [COLOR=#0000FF !important]CLASS ACTION LAWSUIT[/COLOR]!!!

[camstuf]

I think all insurance operate the same:
Pay a monthly premium and a deductable for claims filed.
Medical; home, auto, CELL PHONE!

[Jimmyalice]

I have to pay, now a new phone most likely would cost more than $150 if you buy it from straight from Verizon

[mikefaines]

I can absolutely understand you. Progressive Insurance customer service , known for its efficient and helpful support, parallels the positive aspects seen in Asurion's cell insurance offerings. Just as Asurion is praised for not being a rip-off in cell insurance, Progressive similarly garners respect for its customer-centric approach in the insurance industry. Both companies exemplify the importance of quality customer service in building trust and reliability in the insurance sector. This parallel highlights the value of customer satisfaction across different types of insurance services.