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  1. #1
    nicknrm
    nicknrm is offline
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    I thought I'd share. This has a couple useful links for dealing with a carrier that refuses to be helpful. Hope this helps some of you with your providers.

    1. Go to AT&T Coverage Viewer (or respective wireless carrier's site) and enter your address. Make sure solid coverage actually exists. If it doesn't, switch providers.

    2) Call the wireless provider's technical support department from a phone that is not experiencing the problems. Go through all the steps that they request you to do. Then if they try to get off the phone saying "Oh, it's a device issue"...request a "trouble ticket". This requires that technicians do a little more digging. They may visit the location or look at information from an online source. It will pinpoint the exact problem. If they call you back and say "It is your device", threaten to switch providers and explain it is happening on multiple devices.

    3) File an FCC complaint at File Complaint | FCC.gov . Once you choose "Wireless", the next page will offer you the ability to file a complaint about "Billing, Service, Privacy, Number Portability and other issues". This covers basically everything. You can dispute the fact you are paying for service but not really receiving it. You can include how unhelpful customer service is. You can include that nothing is being resolved. Explain EVERYTHING. All experiences with customer service, the network, EVERYTHING. When the FCC contacts the provider, it will jump on fixing the problems and maybe even issuing account credits/discounts until the problem is resolved.

    4) Contact the Better Business Bureau. File a complaint there at https://odr.bbb.org/odrweb/public/getstarted.aspx . The BBB strives to mediate problems. They will contact the provider and act as a voice between you and them. They tend on being very helpful getting providers to speak about the problems. The BBB has NO power to make them do anything. They can try, but has no official power. The provider will try to please them because they report how well companies work with customers and how good they are in general.

    5) If all else fails, give up and switch.


    See More: Poor Coverage? Carrier Fails To Help? The steps...
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    I hope you found this post helpful. Choose Like/Thanks, if you did





  2. #2
    dtharp1
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    Samsung Reclaim SPH-m560 Ocean Blue
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    Sprint PCS
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    Re: Poor Coverage? Carrier Fails To Help? The steps...

    This was very helpful Thanks



  3. #3
    beinghariom
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    Re: Poor Coverage? Carrier Fails To Help? The steps...

    You have wrote very helpful information. I like the way that you wrote such a thing. very well keep good work...If wish such a device that can block the mobile phone, Bluetooth, and other communication devices in sensitive areas and other protected areas you can use our product Mobile Phone Detector.



  4. #4
    Rinki Garg
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    Re: Poor Coverage? Carrier Fails To Help? The steps...

    Such an informative views shared here which is defined step by step.Thanks for this.



  5. #5
    rayvan
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    Samsung Galaxy S II
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    Re: Poor Coverage? Carrier Fails To Help? The steps...

    The truth is if you don't do your homework before you buy the phone it can cost you dearly. If you do buy the phone test coverage everywhere you go and bring it back within 2 weeks for refund if the wireless coverage is not good.
    Get Unlimited Talk, Text and Web with no data cap or contract for only $59.99 Mo! Refer a few people and your service is F-R-E-E http://www.cellphonetko.com Need extra income? Check the distributors wanted link on the site or go here: http://www.wirelesstko.com



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