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NOTE: For instructions on how to back up app data, contacts, and media files on the HTC One S9, visit this thread.
Restore App Data:
- Make sure your device is connected to an active Wi-Fi network
- Open the apps drawer
- Launch “Settings” and scroll to “Personal”
- Tap “Backup and reset” > “Restore from HTC Backup”
- Follow the on-screen steps to complete the restore
Restore Contacts from a Google Account:
- Launch “Settings”
- Scroll to “Personal” and tap “Accounts & Sync”
- Sign in with the Google account containing the backup
- Access the account’s sync options and ensure “Contacts” is enabled
- Tap “Menu” > “Sync all”
Restore Media Files from a Windows Computer:
- Connect the HTC One S9 to your computer via USB
- On the home screen, swipe the “Status” bar down
- Enable “Media device (MTP)”
- Launch the File Explorer on the computer
- Locate the media file backups and copy them
- Transfer the file backups on the phone storage, preferably in the “Media” folder or the directory they originate from
- After the transfer is done, eject the phone storage via system tray and safely disconnect the device from the USB port
Restore Media Files from a Mac:
- Connect the HTC One S9 to your computer via USB
- Swipe the “Status” bar down on the home screen
- Turn on “Media device (MTP)” if necessary
- On the Mac, launch the File Finder and locate the media file backups
- Copy the files and transfer them back on the phone storage
- Once the transfer is done, drag the phone’s virtual drive from the desktop and drop it into the “trash can” to eject it
- You can now safely disconnect the device from the USB cord
› See More: HTC One S9: Restore App Data, Contacts, and Media Files
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