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WARNING! When you factory reset your device, all personal data located on the phones internal memory will be deleted, including media files and ringtones, apps, contacts, downloads etc. In addition, all settings will be restored to factory values.
NOTE: Before you master reset your device, you can visit this thread for a guide on how to back up data, and this thread for instructions on restoring data. Keep in mind that data stored on the SD and SIM Cards will not be deleted by the factory reset.
Master Reset via Settings:
- Tap Apps on the home screen
- Open Settings
- Scroll to Personal
- Tap Backup & reset and turn Automatic Restore and Back up my data ON or OFF
- Tap Reset phone
- In case your phone is protected by a lock screen, enter your password / PIN to proceed
- Optionally, you can choose to Erase SD Card too. WARNING! By enabling this option, all data stored on the SD card will be deleted by the master reset
- At the WARNING pop-up, tap OK to confirm and reset your device
Master Reset via Android Recovery:
NOTE: If your device freezes, crashes, or otherwise prevents you from resetting it via the Settings menu, alternatively you can try to reset the device from the Android System Recovery menu. You can access the menu by performing a combination of button presses:
- Ensure the device is turned OFF
- Press and hold Power and Volume down simultaneously
- Release Power when the phone vibrates
- When you see the hTC download menu, release Volume down too
- From the download menu, press Volume down repeatedly to navigate to and highlight reboot to bootloader
- Press Power to select the highlighted option
- Press Volume down to highlight Boot to Recovery mode
- Press Power to confirm
- Wait for the HTC logo and the No Command screen to appear
- Press and hold Power and tap Volume down
- When you gain access to Android Recovery, release Power
- Form the Recovery menu, navigate using Volume down and highlight wipe data / factory reset
- Press Power to select the option
- Highlight Yes delete all user data to confirm and press Power
- After the reset is complete, highlight Reboot system now and press Power to confirm
Check for OS Updates:
NOTE: Once you have factory reset your phone, its recommended to check for new software updates.
- Tap Apps on the home screen
- Go to Settings
- Scroll to and tap About
- Tap Software information
- Check if a new update is available, and follow the on-screen prompts to download and apply any available updates if applicable. NOTE: The update process will require at least one reboot
› See More: HTC Bolt: Master Reset via Settings / Recovery; Check for OS Updates
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