NOTE: You can visit this thread for instructions on how to back up app data, contacts, and media files on the HTC U Play.

Restore App Data:

  1. Ensure the phone is connected to an active Wi-Fi network
  2. Open the apps drawer
  3. Launch “Settings” and scroll to “Personal
  4. Tap “Backup and reset” > “Restore from HTC Backup
  5. Follow the on-screen steps to select a backup account and complete the process

Restore Contacts from a Google Account:

  1. Open “Settings
  2. Tap “Accounts & Sync” under “Personal
  3. Sign in with the Google account containing the desired contacts
  4. Go to the account’s sync options
  5. Make sure “Contacts” is checked then tap “Menu” > “Sync Now

Restore Media Files from a Windows Computer:

  1. Connect the HTC U Play to your computer via USB
  2. Enable “Media device” / “File Transfer” at the prompt or from the “Notification” area
  3. Open the File Finder on the computer and locate the media file backups on the computer storage
  4. Copy and transfer the backup files on the phone storage, preferably in the “Media” folder or the directories they originate from
  5. Once the transfer is done, eject the phone storage via system tray and safely disconnect the phone from the USB port

Restore Media Files from a Mac Computer:

  1. Connect the HTC device to your Mac via USB
  2. Enable “File Transfer” / “Media Device” when prompted or from the “Notification” area
  3. Launch the File Finder on the Mac and locate the desired media file backups on the Mac storage
  4. Copy and paste the files on the phone storage, preferably in the folder(s) they originate from
  5. Once the transfer is done, eject the phone storage by dragging the phone’s virtual drive from the desktop and dropping it into the “Trash can
  6. You can now safely disconnect the phone from the USB cord



See More: HTC U Play: Restore App Data, Contacts, and Media Files