NOTE: You can visit this thread for a guide on how to back up app data, contacts, and media files on the HTC U Ultra.

Restore App Data:

  1. Make sure your HTC device is connected to an active Wi-Fi network
  2. Launch “Settings”
  3. Scroll to “Personal” and tap “Backup and reset”
  4. Tap “Restore from HTC Backup”
  5. Follow the on-screen prompts to select a backup account and complete the restore

Restore Contacts from a Google Account:

  1. Launch “Settings”
  2. Scroll to “Personal” and tap “Accounts & Sync”
  3. Sign in with the Google account containing the desired contacts
  4. Access the account’s sync options
  5. Ensure “Contacts” is checked
  6. Tap “Menu” > “Sync now”

Restore Media Files from a Windows PC:

  1. Connect the HTC U Ultra to your computer via USB
  2. Enable “Media device” / “File Transfer” when prompted or from the “Notification” area
  3. Launch the File Finder on the computer and locate the media file backups on the computer storage
  4. Copy and paste the backup files on the phone storage, preferably in the “Media” directory or the folder(s) they originate from
  5. After the transfer is complete, eject the phone storage via system tray and safely disconnect the device from the USB port

Restore Media Files from a Mac Computer:

  1. Connect the HTC U Ultra to your Mac via USB
  2. Enable “Media Device” / “File Transfer” at the prompt or from the “Notification” area
  3. Open the File Finder on the Mac
  4. Locate the desired media backup files
  5. Copy and transfer the files on the phone storage, preferably in the folder(s) they originate from
  6. Once the transfer is complete, drag the phone’s virtual drive from the desktop and drop it into the “Trash can” to eject it
  7. You can now safely disconnect the device from the USB port


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