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  1. #46
    AlanG
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    On Wed, 10 Sep 2003 14:32:50 +0200, "Sims" <[email protected]>
    wrote:

    >
    >> If/when Sony reply they're going to ask you to remove the

    >software/hardware
    >> that is causing the conflict. It's your job to do this.

    >
    >I will then remove it when we, (Sony and I), can find out what the conflict


    It isn't Sony's problem to find out what software *you* have installed
    on your PC that conflicts with their software product

    >is, most people in this thread are neither technicians nor been very logical
    >with their ideas. Formatting the PC!, getting a new PC!, those are a little
    >extreme.


    You have already been told to try the phone on a bare WinXP install.
    That means removing all the applications except the OS. If the phone
    doesn't work on that then you have a right to complain to Sony. If it
    does work then you can start reinstalling your applications until you
    hopefully find out which one causes the conflict.
    >
    >They will, (i hope!), not ask me to format my machine.
    >
    >>
    >> You can install Microsoft Word and moan it doesn't work when you have a
    >> virus.

    >
    >Maybe, but Microsoft would then ask me if i could have a Virus and what
    >Firewall i am using, (in your example), and i would tell them that i have
    >the latest definitions and McAfee 7.


    I took Mcafee6 off 3 machines because it caused conflicts with other
    software. The other machines with identical software ran with no
    problems. I didn't have time to investigate why it happened but we
    don't use Mcafee at all now. Some software/hardware combinations just
    will not work.

    >We would then move forward and try to find something else.
    >But because Sony is not even doing the first step what can i do? I am not
    >going to strip my PC because they couldn't care less about their clients.


    It isn't Sony's problem unless you can prove their kit will not work
    on a bare WinXP machine.
    >
    >>Other programs/hardware affect the Sony software/hardware.

    >
    >Great, why don't they help me to find out what it is?


    Cos it isn't their problem until you prove it is their kit that will
    not work on a bare WinXP machine.
    >
    >>
    >> Sony have said "It works on a fresh XP install".

    >
    >I missed that, where does it say that?
    >
    >I am looking at the manual , Page 118 it says nothing about a Fresh Install.
    >I am not been difficult, it is just the first i heard of it.



    >
    >>
    >> So if you want to get it working use it on a fresh xp install. The problem
    >> is your machine configuration. Guaranteed to work on a fresh install of
    >> Windows, you have no cause for complaint against Sony.

    >
    >No, I do not believe you previous statement.
    >I fail to believe that Sony would say, "Buy our phone and Format your Hard
    >Drive"
    >

    You have no need to format your drive. Just remove all applications.
    You *do* have the original installation software for them?

    Sony have no control over what software you put on your machine so all
    they can do is guarantee their system will work on a WinXP machine of
    a minimum spec. They do not guarantee the system will work with other
    software present and given the millions of software applications
    available it is difficult to see how they could reasonably do so.

    If you test on a bare OS and still get failure then you will have
    every right to take action against the supplier.







    >>
    >> Sorry.
    >>
    >>

    >


    Alan G

    The rule of law 'excludes the idea of any exemption
    of officials or others from the duty of obedience to
    the law which governs other citizens or from the
    jurisdiction of the ordinary tribunals'
    (Dicey)



    See More: Cell phone problems, Ericsson is ignoring me




  2. #47
    Stuart Cormie
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    Nevs <_@_.> wrote:

    > > I am amazed that everybody here is against me as if it was my fault that

    > the
    > > software does not work and that Sony's behaviour is quite acceptable.

    >
    > One dimwit is joined by another.
    >
    > The problem is yours, not Sonys.
    >


    Regardless of the why's and wherefore's of the matter, the fact remains that
    Sony have refused to even *reply* to Sims' message.

    If you don't think that's disrespectful treatment of someone who's put quite
    a lot of cash their way by buying a P800, then clearly we operate on
    different wavelengths. I would never treat my customers in that way.

    You sound like one of those timid folk who'd never make a complaint in a
    restaurant regardless of the provocation. Man or mouse?





  3. #48
    Richard Colton
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    "Sims" <[email protected]> wrote in message
    news:[email protected]...
    <snip>
    > > Given the fact that it works perfectly for other people on XP, the

    problem
    > > has to lie in your machine. Constantly blaming everything but your

    > machine
    > > is not going to change that! My guess is that you either have a driver
    > > conflict, or some other piece of software is probing the port preventing

    > the
    > > SE software from connecting properly.

    >
    > I do not care, Sony should help me to solve the problem surely.
    > I bought the Software and the phone because i had the min specs.


    No, if the software license is like virtually any other software licence
    I've ever seen, it will not warrant it to work at all, and just because your
    machine does meet the minimum spec' it does not mean that the software will
    work at all. Extreme, I agree, but unfortunately, that is the state of
    guarantees in the software market.

    <snip>
    > > If you are unable to find the problem, a clean install is a sensible...

    >
    > No it is not. I hope that your software does not advise people to

    re-install
    > their whole PC.


    Err... yes, it is! Glad to see you totally skipped my other advice to you.
    Not really surprising it doesn't work when you seem to want to moan more
    than actually follow advice designed to try to help you get it working. As
    for "my software", what are you talking about? Any software written by me
    is purely for my use, and not released to the general public. Even if I did
    release it, it would be with exactly the same licence that others use, and
    not warrant any form of functionality.

    > > You can't expect any software vendor to guarantee that their software

    will
    > > work on every configuration of machine, ...

    >
    > No but they should help me.


    True, they should, but in this instance, I have my doubts that anything
    short of them sending a trained software/hardware tech round to your house
    to hold your hand would help!

    > Otherwise i would sell any old crap and say 'sorry it must be your PC'


    But in this case, all the evidence you've presented screams that it IS your
    PC that is at fault. Follow the advice given, then come back and try again,
    posting your results. Or alternatively, you can just carry on whining and
    not getting anywhere.

    --
    >>> Unlock Your Phones Potential <<<
    >>> http://www.thephonelocker.co.uk <<<
    >>> http://www.uselessinfo.org.uk <<<






  4. #49
    Richard Colton
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    "Sims" <[email protected]> wrote in message
    news:[email protected]...
    > > Why should Sony help you diagnose the conflict? They've tested the phone

    > on
    > > a clean install of XP on many differnt hardware combinations - it works.

    >
    > I know that, and i believe they did an ok job of it, (after all it works

    on
    > many machines).


    Ah, at last, an admission that it does work!

    > But they cannot expect me to just sit back and accept it. Because it does
    > not work on a machine that falls well within their minimum requirements.


    Why not? Just because your machine meets the spec' does not mean that the
    software will work! Driver or hardware conflicts could be the fault, memory
    or hardware corruption, or any one of a thousand reasons. You just seem
    unwilling to do any form of daignostic work, but expect help! That simply
    is not going to happen.

    > > It doesn't work on your machine because another piece of software or
    > > hardware is conflicting with the device/drivers.

    >
    > Great, why doesn't Sony contact me to try to help me? Surely their
    > programmers would/should try and find out what the problem is.


    Why should they? If the conflict is the fault of another application/driver
    or piece of hardware, they can hardly be expected to be responsible for
    that.

    > > You're on your own, if you want to pursue the legal route good luck, but

    > be
    > > prepared to be laughed at.

    >
    > I do not want to go down any legal route, but i bought a Phone thinking it
    > would do what it promised to do on the box and i expect it to.
    > It is the same for any purchase. If you buy something that does not

    deliver
    > what is expected you expect to be refunded, (or at the very least helped).


    Fair comment.

    > As i said the legal route is going to be my ultimate last option, but i am
    > quite sure that I will not be laughed at.



    Oh, I'm quite sure you would be advised by any competant Law professional
    that you simply don't have a case. You walk into court and say "the
    software doesn't work on my machine, and I can't be arsed to do any form of
    diagnosis whatsoever", after the entire court stopped laughing, your sace
    would be thrown out with costs awarded against you.

    > They sold me something that does
    > not work even thought it was supposed to.


    No, the software works fine, as eveidenced by the multitude of other users
    posting here whose advice you have totally ignored. Your machine is at
    fault.

    > It does not work even thought i have the minimum _they_ required from me.
    > It does not work although i tried to install new drivers, (although they
    > never contacted me to bother telling me to do it).
    >
    > I am not going to buy a new PC neither am i going to accept been ripped

    off
    > by Sony just like that.
    >
    > If it is not going to work on my PC then fine, so be it, but then they

    need
    > to refund my cash as the phone is of no use to me.
    > They said it would work on a XP machine and it doesn't.


    Yes, it does work on an XP machine, just not yours! Diagnose the damned
    problem as you have been advised, or stop whining.

    > I have no special hardware/software installed on my machine, (that is

    mainly
    > why i know that there is no point in doing a clean install).


    So, you have no USB devices, no modem, no NIC, no anything that could
    prevent it from working? Hmm, thought so, you really don't know the first
    thing about computers, do you?

    > Formatting my machine is very time consuming, and i am bound to loose
    > important stuff.


    I thought you just said that you had no special hardware/software installed
    on your machine? So what could you possibly lose? Or was that bull as
    well?

    --
    >>> Unlock Your Phones Potential <<<
    >>> http://www.thephonelocker.co.uk <<<
    >>> http://www.uselessinfo.org.uk <<<






  5. #50
    Sims
    Guest

    Re: Cell phone problems, Ericsson is ignoring me


    <snip>
    > > > If you are unable to find the problem, a clean install is a

    sensible...
    > >
    > > No it is not. I hope that your software does not advise people to

    > re-install
    > > their whole PC.

    >
    > True, they should, but in this instance, I have my doubts that anything
    > short of them sending a trained software/hardware tech round to your house
    > to hold your hand would help!


    They are ignoring me, maybe if they started by sending me some more
    professional advice than 'uninstall everything and start over' it might
    help.

    > > Otherwise i would sell any old crap and say 'sorry it must be your PC'

    >
    > But in this case, all the evidence you've presented screams that it IS

    your
    > PC that is at fault. Follow the advice given, then come back and try

    again,
    > posting your results. Or alternatively, you can just carry on whining and
    > not getting anywhere.


    What evidence? I bought a phone, i installed the software it cam with it and
    it does not work.
    What evidence are you talking about?

    Whining? You have no clue what you are talking about and you are just trying
    to act cool.
    Sony & Ericsson are big companies, they don't need people like you to defend
    them, what they need is to help people that are having problems with their
    phone.

    I am not going to format my PC or uninstall all my software on _your_
    totally unprofessional advice.
    Even If they told me to do it i might refuse, i have never heard of such any
    companies asking me to remove all my software just to test what is causing
    the problem.

    Sims





  6. #51
    Sims
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    <snip>
    > > But they cannot expect me to just sit back and accept it. Because it

    does
    > > not work on a machine that falls well within their minimum requirements.

    >
    > Why not? Just because your machine meets the spec' does not mean that the
    > software will work! Driver or hardware conflicts could be the fault,

    memory
    > or hardware corruption, or any one of a thousand reasons. You just seem
    > unwilling to do any form of daignostic work, but expect help! That simply
    > is not going to happen.


    What help?
    So far i was told to 1) Format my PC, 2) Get a new computer, 3) remove all
    my programs and re-install them one by one.
    All those advice are extreme solution that i am sure even Sony, (if they
    ever reply to anybody), would not suggest.

    > > > It doesn't work on your machine because another piece of software or
    > > > hardware is conflicting with the device/drivers.

    > >
    > > Great, why doesn't Sony contact me to try to help me? Surely their
    > > programmers would/should try and find out what the problem is.

    >
    > Why should they? If the conflict is the fault of another

    application/driver
    > or piece of hardware, they can hardly be expected to be responsible for
    > that.


    But how am i supposed to know? The software does not work full stop.
    If they told me "try this and tell us what happens", i will.
    But they will not tell me to remove all my software.

    >
    > > > You're on your own, if you want to pursue the legal route good luck,

    but
    > > be
    > > > prepared to be laughed at.

    > >
    > > I do not want to go down any legal route, but i bought a Phone thinking

    it
    > > would do what it promised to do on the box and i expect it to.
    > > It is the same for any purchase. If you buy something that does not

    > deliver
    > > what is expected you expect to be refunded, (or at the very least

    helped).
    >
    > Fair comment.
    >
    > > As i said the legal route is going to be my ultimate last option, but i

    am
    > > quite sure that I will not be laughed at.

    >
    >
    > Oh, I'm quite sure you would be advised by any competant Law professional
    > that you simply don't have a case. You walk into court and say "the
    > software doesn't work on my machine, and I can't be arsed to do any form

    of
    > diagnosis whatsoever", after the entire court stopped laughing, your sace
    > would be thrown out with costs awarded against you.


    See above, i was not asked to do anything sensible

    >
    > > They sold me something that does
    > > not work even thought it was supposed to.

    >
    > No, the software works fine, as eveidenced by the multitude of other users
    > posting here whose advice you have totally ignored. Your machine is at
    > fault.


    What advise, format? clean my machine? what?

    >
    > > It does not work even thought i have the minimum _they_ required from

    me.
    > > It does not work although i tried to install new drivers, (although they
    > > never contacted me to bother telling me to do it).
    > >
    > > I am not going to buy a new PC neither am i going to accept been ripped

    > off
    > > by Sony just like that.
    > >
    > > If it is not going to work on my PC then fine, so be it, but then they

    > need
    > > to refund my cash as the phone is of no use to me.
    > > They said it would work on a XP machine and it doesn't.

    >
    > Yes, it does work on an XP machine, just not yours! Diagnose the damned
    > problem as you have been advised, or stop whining.


    same as above.

    > > I have no special hardware/software installed on my machine, (that is

    > mainly
    > > why i know that there is no point in doing a clean install).

    >
    > So, you have no USB devices, no modem, no NIC, no anything that could
    > prevent it from working? Hmm, thought so, you really don't know the first
    > thing about computers, do you?


    Neither do you obviously.

    > > Formatting my machine is very time consuming, and i am bound to loose
    > > important stuff.

    >
    > I thought you just said that you had no special hardware/software

    installed
    > on your machine? So what could you possibly lose? Or was that bull as
    > well?
    >


    What are you talking about?
    I mean documents, settings, etc. Some of us use their PC for work not just
    to play games.

    You obviously know nothing about programming or computers so you are wasting
    my time as well.
    As i said, I will not format my machine or buy a new one because you cool
    kids said so.
    Sims





  7. #52
    Richard Colton
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    "Sims" <[email protected]> wrote in message
    news:[email protected]...
    > > True, they should, but in this instance, I have my doubts that anything
    > > short of them sending a trained software/hardware tech round to your

    house
    > > to hold your hand would help!

    >
    > They are ignoring me, maybe if they started by sending me some more
    > professional advice than 'uninstall everything and start over' it might
    > help.


    Fair enough, they should reply to your mails, but if you speak to them the
    same way you have presented yourself here, I'm not surprised they don't
    bother. You ignore all advice you don't like, whether it is right or not,
    then start casting aspertions regarding the people providing you with (on
    the whole) excellent advice.

    <snip>
    > > But in this case, all the evidence you've presented screams that it IS

    > your
    > > PC that is at fault. Follow the advice given, then come back and try

    > again,
    > > posting your results. Or alternatively, you can just carry on whining

    and
    > > not getting anywhere.

    >
    > What evidence? I bought a phone, i installed the software it cam with it

    and
    > it does not work.
    > What evidence are you talking about?


    Go back and re-read your prior posts. The software works on the vast
    majority of other users machines - it does not work on yours! The common
    denominator - your machine, ergo, your problem.

    > Whining? You have no clue what you are talking about and you are just

    trying
    > to act cool.


    Are you really that stupid, or is it all bluster and some kind of act? You
    have been given sound advice by myself and others - you choose to ignore it
    and carry on ranting that you still have problems? I wonder why? Some of
    us encounter problems such as yours every day of the week and have more than
    a passing knowledge of what can be causing them. I've presented you with
    plenty of possible options and potential cures, but all you wish to do is
    argue! Grow up, perform some proper diagnostics, and you *may* be taken
    seriously.

    In other words - put up, or shut up!

    > Sony & Ericsson are big companies, they don't need people like you to

    defend
    > them, what they need is to help people that are having problems with their
    > phone.


    Don't be so naive! I wouldn't think of defending SE if they were at fault.
    In this case however, apart from continuing to correspond with you, I don't
    see that they are at fault.

    > I am not going to format my PC or uninstall all my software on _your_
    > totally unprofessional advice.


    Unprofessional advice? You know me personally then do you? As you have no
    idea who I am, or what I do for a living, personal attacks are completely
    unwarranted (and in this case, totally wrong). As you are stupid enough to
    not follow any of the simple measures presented to you, I guess you'll just
    have to live with the software not working, or hope that your supplier takes
    pity on you and provides a refund - but, if I was your supplier, I think you
    know by now what my response would be!

    > Even If they told me to do it i might refuse, i have never heard of such

    any
    > companies asking me to remove all my software just to test what is causing
    > the problem.


    You've not had to use technical support before, have you? Any company will
    try to rule out conflicts with other software or drivers etc. before looking
    at a potential fault in their own product that has not shown up before. You
    will not attempt to rule out conflicts, either software or hardware, so what
    exactly do you expect them to do? Wave a wand and make it all go away?

    --
    >>> Unlock Your Phones Potential <<<
    >>> http://www.thephonelocker.co.uk <<<
    >>> http://www.uselessinfo.org.uk <<<






  8. #53
    Richard Colton
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    "Sims" <[email protected]> wrote in message
    news:[email protected]...
    <snip>
    > What help?
    > So far i was told to 1) Format my PC, 2) Get a new computer, 3) remove all
    > my programs and re-install them one by one.


    1. Extreme, but would prove if something you had installed (program or
    device driver) was at fault.
    2. Patently not on, on this one I agree with you.
    3. Good advice, but as you've already ststed that you have no special
    software installed, that should not be a problem for you, should it?

    > All those advice are extreme solution that i am sure even Sony, (if they
    > ever reply to anybody), would not suggest.


    Number 3 is not extreme at all, and what happened to the advice I gave you
    regarding USB devices? Did you bother to try that, or was that too much
    trouble as well?

    > > > > It doesn't work on your machine because another piece of software or
    > > > > hardware is conflicting with the device/drivers.
    > > >
    > > > Great, why doesn't Sony contact me to try to help me? Surely their
    > > > programmers would/should try and find out what the problem is.

    > >
    > > Why should they? If the conflict is the fault of another

    > application/driver
    > > or piece of hardware, they can hardly be expected to be responsible for
    > > that.

    >
    > But how am i supposed to know? The software does not work full stop.
    > If they told me "try this and tell us what happens", i will.
    > But they will not tell me to remove all my software.


    As they are not contacting you any more, you cannot possibly know that! As
    for a conflict, the obvious route to take is other USB devices, and progress
    from there. Anything that accesses COM ports, or virtual COM ports could be
    causing your problem, but the professional route to take is to eliminate
    every possible conflict, one at a time.

    <snip>
    > > Oh, I'm quite sure you would be advised by any competant Law

    professional
    > > that you simply don't have a case. You walk into court and say "the
    > > software doesn't work on my machine, and I can't be arsed to do any form

    > of
    > > diagnosis whatsoever", after the entire court stopped laughing, your

    sace
    > > would be thrown out with costs awarded against you.

    >
    > See above, i was not asked to do anything sensible


    Really? So you ask for advice here, then choose to ignore it because it's
    too much trouble. What you view as sensible, and what some of us with a
    little more experience view as sensible are obviously two entirely different
    things. Get your finger out, and start by looking in the most obvious
    places for solutions (ie. start with your USB devices). If you don't want
    to do that, then don't bother pursuing this any further.

    > > No, the software works fine, as eveidenced by the multitude of other

    users
    > > posting here whose advice you have totally ignored. Your machine is at
    > > fault.

    >
    > What advise, format? clean my machine? what?


    And again, you ignore the other options. USB is more than likely the
    culprit, so eliminate that first.

    <snip>
    > > Yes, it does work on an XP machine, just not yours! Diagnose the damned
    > > problem as you have been advised, or stop whining.

    >
    > same as above.


    Huh? How many times? Remove all drivers for all USB devices, then unplug
    them. Make sure that you have removed all traces of the drivers, don't just
    take Windoze word for it that it's gone - check! Then unplug all your USB
    devices, and reinstall them - ONE AT A TIME - following the procedures
    outlined in whatever manuals are applicable.

    > > So, you have no USB devices, no modem, no NIC, no anything that could
    > > prevent it from working? Hmm, thought so, you really don't know the

    first
    > > thing about computers, do you?

    >
    > Neither do you obviously.


    Damned sight more than you it seems! I've offered you help and advice,
    you've chosen to ignore it and pursue an argument. If you want to piss on
    good advice, that's your problem, not mine.

    > > I thought you just said that you had no special hardware/software

    > installed
    > > on your machine? So what could you possibly lose? Or was that bull as
    > > well?
    > >

    >
    > What are you talking about?
    > I mean documents, settings, etc. Some of us use their PC for work not

    just
    > to play games.


    Right, so yet again you totally ignore my points so you can indulge in a
    pissing contest! In case you hadn't noticed, modem cards use COM ports,
    many applications regularly attempt to open ports, firewalls can block
    access, USB drivers cause numerous problems.

    > You obviously know nothing about programming or computers so you are

    wasting
    > my time as well.


    <sarcasm>
    If you say so oh all knowing one!
    </sarcasm>

    > As i said, I will not format my machine or buy a new one because you cool
    > kids said so.


    Fine, get used to problems then.

    --
    >>> Unlock Your Phones Potential <<<
    >>> http://www.thephonelocker.co.uk <<<
    >>> http://www.uselessinfo.org.uk <<<






  9. #54
    Sims
    Guest

    Re: Cell phone problems, Ericsson is ignoring me


    "Richard Colton" <[email protected]> wrote in message
    news:[email protected]...
    > "Sims" <[email protected]> wrote in message
    > news:[email protected]...
    > > > True, they should, but in this instance, I have my doubts that

    anything
    > > > short of them sending a trained software/hardware tech round to your

    > house
    > > > to hold your hand would help!

    > >
    > > They are ignoring me, maybe if they started by sending me some more
    > > professional advice than 'uninstall everything and start over' it might
    > > help.

    >
    > Fair enough, they should reply to your mails, but if you speak to them the
    > same way you have presented yourself here, I'm not surprised they don't
    > bother. You ignore all advice you don't like, whether it is right or not,
    > then start casting aspertions regarding the people providing you with (on
    > the whole) excellent advice.


    > <snip more bs>


    Your cheap insults prove how clueless you really are.
    I was given no good advise at all, removing my software(s) is not the way to
    go about solving the problem(s), neither is formatting my drive.

    You do not seem to know what the problem is, so you are just yapping away in
    the hope that i might think you know what is going on.

    Sony or any techy worth half a penny would ask me what error i am getting,
    what file crashes, what report(if any) gets created. (No one asked me that
    BTW).
    They would probably ask me what my settings are, (COM/Modem etc).

    They would not act like Morons and tell me to remove any of my software,
    that is Stupid, (i believe you understand that word as you use it quite
    freely when you run out of things to say).

    With all that info they would then either tell me to make some changes in my
    settings or simply say sorry we made a mistake an publish a patch.
    That is how any good company would solve the problem, not like some wanabe
    technician with a "How to ... for Dummy!" on their desk.

    Thanks for your worthless advises.

    Sims







  10. #55
    Sims
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    >
    > 1. Extreme, but would prove if something you had installed (program or
    > device driver) was at fault.
    > 2. Patently not on, on this one I agree with you.
    > 3. Good advice, but as you've already ststed that you have no special
    > software installed, that should not be a problem for you, should it?
    >


    Crap, no good company would ask me to do 1, 2 or 3, i am sorry if yours does
    and hope never to deal with it.

    As for my USB, I have no other USB device so nothing to unplug Sorry.
    I tested the USB(both of them), with an external hard drive and they work, I
    have disabled my Firewall and Anti Virus.

    BTW, you said that Sony is not contacting me anymore, that is not true.
    They never contacted me, i sent two emails and got one reply telling me to
    wait and another telling me to contact
    "[email protected]" directly, (i did contact them and
    got no reply).

    >

    <snip more useless insults>
    >
    > Fine, get used to problems then.


    Cheers,

    Sims





  11. #56
    Richard Colton
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    "Sims" <[email protected]> wrote in message
    news:[email protected]...
    <snip>
    > > <snip more bs>

    >
    > Your cheap insults prove how clueless you really are.

    <snip yet more crap>

    <sarcasm>
    Fine, solve the problem on your own, you obviously know more than anyone
    else on the subject.
    </sarcasm>

    *PLONK*

    --
    >>> Unlock Your Phones Potential <<<
    >>> http://www.thephonelocker.co.uk <<<
    >>> http://www.uselessinfo.org.uk <<<






  12. #57
    Richard Colton
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    "Sims" <[email protected]> wrote in message
    news:[email protected]...
    <snip>
    > BTW, you said that Sony is not contacting me anymore, that is not true.
    > They never contacted me, i sent two emails and got one reply telling me to
    > wait and another telling me to contact
    > "[email protected]" directly, (i did contact them and
    > got no reply).


    Anyone else spot a contradiction here?

    *PLONK*

    --
    >>> Unlock Your Phones Potential <<<
    >>> http://www.thephonelocker.co.uk <<<
    >>> http://www.uselessinfo.org.uk <<<






  13. #58
    Sims
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    > <snip>
    > > > <snip more bs>

    > >
    > > Your cheap insults prove how clueless you really are.


    Hum, hum...

    >
    > <sarcasm>
    > Fine, solve the problem on your own, you obviously know more than anyone
    > else on the subject.
    > </sarcasm>


    No, but I see you know as much as I do. Don't assume that everybody is as
    clueless as you are.

    >
    > *PLONK*


    Shame, got tired of playing? Was my reply too complicated for you?
    Maybe my explanation of real technical suport was too hard to handle.

    Sims





  14. #59
    Sims
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    > <snip>
    > > BTW, you said that Sony is not contacting me anymore, that is not true.
    > > They never contacted me, i sent two emails and got one reply telling me

    to
    > > wait and another telling me to contact
    > > "[email protected]" directly, (i did contact them

    and
    > > got no reply).

    >
    > Anyone else spot a contradiction here?


    Gee, you got me here. Let me format my PC and we call it quits.

    >
    > *PLONK*
    >


    Where did i hear that B4?

    Sims





  15. #60
    Stuart Cormie
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    Richard Colton <[email protected]> wrote:

    > "Sims" <[email protected]> wrote in message
    > news:[email protected]...
    > <snip>
    > > What help?
    > > So far i was told to 1) Format my PC, 2) Get a new computer, 3) remove

    all
    > > my programs and re-install them one by one.

    >
    > 1. Extreme, but would prove if something you had installed (program or
    > device driver) was at fault.
    > 2. Patently not on, on this one I agree with you.
    > 3. Good advice, but as you've already ststed that you have no special
    > software installed, that should not be a problem for you, should it?
    >
    > > All those advice are extreme solution that i am sure even Sony, (if they
    > > ever reply to anybody), would not suggest.

    >
    > Number 3 is not extreme at all, and what happened to the advice I gave you
    > regarding USB devices? Did you bother to try that, or was that too much
    > trouble as well?
    >


    Number 3 not extreme? For those of us who use our PCs in a professional
    capacity -- ie, to make a living -- *any* forced downtime is extreme.

    For the hobbyist or student, perhaps, it's not such a big deal. Perhaps some
    people here need to get out more.

    Can you really not see the irony in what you right? All this effort you're
    expecting Sims to make -- just because SonyEricsson has a p*ss-poor, wholly
    unprofessional "support" operation, which won't even treat its premium
    customers with a modicum of respect. Unbelievable.

    What you have to bear in mind is that, ultimately, not all PC users are
    anoraks. Some people actually want to *apply* them!

    > > > > > It doesn't work on your machine because another piece of software

    or
    > > > > > hardware is conflicting with the device/drivers.
    > > > >
    > > > > Great, why doesn't Sony contact me to try to help me? Surely their
    > > > > programmers would/should try and find out what the problem is.
    > > >
    > > > Why should they? If the conflict is the fault of another

    > > application/driver
    > > > or piece of hardware, they can hardly be expected to be responsible

    for
    > > > that.

    > >
    > > But how am i supposed to know? The software does not work full stop.
    > > If they told me "try this and tell us what happens", i will.
    > > But they will not tell me to remove all my software.

    >
    > As they are not contacting you any more, you cannot possibly know that!

    As
    > for a conflict, the obvious route to take is other USB devices, and

    progress
    > from there. Anything that accesses COM ports, or virtual COM ports could

    be
    > causing your problem, but the professional route to take is to eliminate
    > every possible conflict, one at a time.


    Software that requires its users to be professional fault diagnosers surely
    cannot be professionally written?

    Stu C





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