i95 Insurance

I have a used i95 I bought but when I try to add it to my account (adding
the IMEI/SIM ID) through the Nextel Webpage it says that IMEI/SIM ID is
currently assigned to another subscriber. How can I fix this? I have Nextel
Insurance and I'd like to add the phone in case it breaks..but I don't know
what kind of proof of purchse Nextel will need to add it to my account
since I bought it used & not from a Nextel dealer or anything.

-Greg

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"Greg Kaiser" <[email protected]> wrote in message
news:[email protected]...
> I have a used i95 I bought but when I try to add it to my account (adding
> the IMEI/SIM ID) through the Nextel Webpage it says that IMEI/SIM ID is
> currently assigned to another subscriber. How can I fix this? I have
Nextel
> Insurance and I'd like to add the phone in case it breaks..but I don't
know
> what kind of proof of purchse Nextel will need to add it to my account
> since I bought it used & not from a Nextel dealer or anything.
>
> -Greg

The phone was either reported lost/stolen and has been locked down or the
previous user was delinquent on their account and it can't be released until
the account is brought current. However you may want to call directly into
customer care and actually speak to a CSR.