Very unhappy with Nextel

Welcome to NEXTEL..................
"Peterbilt" <[email protected]> wrote in message
news:[email protected]...
> I'm going back to Sprint ASAP. I'll even pay the $150 early termination
fee.
> I bought a Blackberry 7510 and the DC button needs to be replaced. Nextel
> wants me to do one of three things.
>
> 1) Send the BB back to Rim for warranty repair so I'll be without a phone
> for at least two weeks and I have to pay shipping I'm sure.
> 2) Pay a service center $35 for a repair that is clearly a warranty repair
> and should be for free.
> 3) Pay $2.50 per month for 'free' repair at any service center. But, it's
> not free if I have to pay $2.50 per month.
>
> All of these are unacceptable!
> I bought the phone from Nextel.com (directly from Nextel) so why do I have
> to send it to Rim for repair? With Sprint, I buy a phone from them and
THEY
> repair or replace it, not the manufacturer. You would think paying over
$400
> for a phone and $100 per month for service they would 'try' to accomodate
> you a little. All I have gotten was a wealth of mis-information from
Nextel,
> empty pockets and the run around to three, yes three service centers that
> wouldn't look at the phone. One of these was Staples and they don't even
> repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
>
>

---

› See More: Very unhappy with Nextel

Also You think that's bad wait till you see your first bill
!!!!!!!!!!!!!!!!!
"Peterbilt" <[email protected]> wrote in message
news:[email protected]...
> I'm going back to Sprint ASAP. I'll even pay the $150 early termination
fee.
> I bought a Blackberry 7510 and the DC button needs to be replaced. Nextel
> wants me to do one of three things.
>
> 1) Send the BB back to Rim for warranty repair so I'll be without a phone
> for at least two weeks and I have to pay shipping I'm sure.
> 2) Pay a service center $35 for a repair that is clearly a warranty repair
> and should be for free.
> 3) Pay $2.50 per month for 'free' repair at any service center. But, it's
> not free if I have to pay $2.50 per month.
>
> All of these are unacceptable!
> I bought the phone from Nextel.com (directly from Nextel) so why do I have
> to send it to Rim for repair? With Sprint, I buy a phone from them and
THEY
> repair or replace it, not the manufacturer. You would think paying over
$400
> for a phone and $100 per month for service they would 'try' to accomodate
> you a little. All I have gotten was a wealth of mis-information from
Nextel,
> empty pockets and the run around to three, yes three service centers that
> wouldn't look at the phone. One of these was Staples and they don't even
> repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
>
>

I did see my first bill and wasn't happy but I was willing to deal with it.
Nextel thinks they have the consumer by the balls but if enough people feel
the way I do and they take action Nextel will be forced to change their
corporate policy if they want to stay in business.

"iRadioChicago" <[email protected]> wrote in message
news:[email protected]...
> Also You think that's bad wait till you see your first bill
> !!!!!!!!!!!!!!!!!
> "Peterbilt" <[email protected]> wrote in message
> news:[email protected]...
> > I'm going back to Sprint ASAP. I'll even pay the $150 early termination
> fee.
> > I bought a Blackberry 7510 and the DC button needs to be replaced.
Nextel
> > wants me to do one of three things.
> >
> > 1) Send the BB back to Rim for warranty repair so I'll be without a
phone
> > for at least two weeks and I have to pay shipping I'm sure.
> > 2) Pay a service center $35 for a repair that is clearly a warranty
repair
> > and should be for free.
> > 3) Pay $2.50 per month for 'free' repair at any service center. But,
it's
> > not free if I have to pay $2.50 per month.
> >
> > All of these are unacceptable!
> > I bought the phone from Nextel.com (directly from Nextel) so why do I
have
> > to send it to Rim for repair? With Sprint, I buy a phone from them and
> THEY
> > repair or replace it, not the manufacturer. You would think paying over
> $400
> > for a phone and $100 per month for service they would 'try' to
accomodate
> > you a little. All I have gotten was a wealth of mis-information from
> Nextel,
> > empty pockets and the run around to three, yes three service centers
that
> > wouldn't look at the phone. One of these was Staples and they don't even
> > repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
> >
> >
>
>

Actually it's bye bye Nextel.

"iRadioChicago" <[email protected]> wrote in message
news:[email protected]...
> Welcome to NEXTEL..................
> "Peterbilt" <[email protected]> wrote in message
> news:[email protected]...
> > I'm going back to Sprint ASAP. I'll even pay the $150 early termination
> fee.
> > I bought a Blackberry 7510 and the DC button needs to be replaced.
Nextel
> > wants me to do one of three things.
> >
> > 1) Send the BB back to Rim for warranty repair so I'll be without a
phone
> > for at least two weeks and I have to pay shipping I'm sure.
> > 2) Pay a service center $35 for a repair that is clearly a warranty
repair
> > and should be for free.
> > 3) Pay $2.50 per month for 'free' repair at any service center. But,
it's
> > not free if I have to pay $2.50 per month.
> >
> > All of these are unacceptable!
> > I bought the phone from Nextel.com (directly from Nextel) so why do I
have
> > to send it to Rim for repair? With Sprint, I buy a phone from them and
> THEY
> > repair or replace it, not the manufacturer. You would think paying over
> $400
> > for a phone and $100 per month for service they would 'try' to
accomodate
> > you a little. All I have gotten was a wealth of mis-information from
> Nextel,
> > empty pockets and the run around to three, yes three service centers
that
> > wouldn't look at the phone. One of these was Staples and they don't even
> > repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
> >
> >
>
>

I wish you luck. I agree Cell service sucks,direct connect is great but they
have fees for everything even charge you per month so that if you go into a
service center they take you first. that's if you want to pay for that
service if not then you must wait for them to fix your phone.
"Peterbilt" <[email protected]> wrote in message
news:[email protected]...
> I did see my first bill and wasn't happy but I was willing to deal with
it.
> Nextel thinks they have the consumer by the balls but if enough people
feel
> the way I do and they take action Nextel will be forced to change their
> corporate policy if they want to stay in business.
>
> "iRadioChicago" <[email protected]> wrote in message
> news:[email protected]...
> > Also You think that's bad wait till you see your first bill
> > !!!!!!!!!!!!!!!!!
> > "Peterbilt" <[email protected]> wrote in message
> > news:[email protected]...
> > > I'm going back to Sprint ASAP. I'll even pay the $150 early
termination
> > fee.
> > > I bought a Blackberry 7510 and the DC button needs to be replaced.
> Nextel
> > > wants me to do one of three things.
> > >
> > > 1) Send the BB back to Rim for warranty repair so I'll be without a
> phone
> > > for at least two weeks and I have to pay shipping I'm sure.
> > > 2) Pay a service center $35 for a repair that is clearly a warranty
> repair
> > > and should be for free.
> > > 3) Pay $2.50 per month for 'free' repair at any service center. But,
> it's
> > > not free if I have to pay $2.50 per month.
> > >
> > > All of these are unacceptable!
> > > I bought the phone from Nextel.com (directly from Nextel) so why do I
> have
> > > to send it to Rim for repair? With Sprint, I buy a phone from them and
> > THEY
> > > repair or replace it, not the manufacturer. You would think paying
over
> > $400
> > > for a phone and $100 per month for service they would 'try' to
> accomodate
> > > you a little. All I have gotten was a wealth of mis-information from
> > Nextel,
> > > empty pockets and the run around to three, yes three service centers
> that
> > > wouldn't look at the phone. One of these was Staples and they don't
even
> > > repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
> > >
> > >
> >
> >
>
>

Peterbilt wrote:

> All of these are unacceptable!
> I bought the phone from Nextel.com (directly from Nextel) so why do I have
> to send it to Rim for repair? With Sprint, I buy a phone from them and THEY
> repair or replace it, not the manufacturer. You would think paying over $400
> for a phone and $100 per month for service they would 'try' to accomodate
> you a little. All I have gotten was a wealth of mis-information from Nextel,
> empty pockets and the run around to three, yes three service centers that
> wouldn't look at the phone. One of these was Staples and they don't even
> repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
>
>


I never understood buying a cell phone over the web when you can
put your hands on it and get the same price by going to the local
store to get it.

iRadioChicago wrote:

> I wish you luck. I agree Cell service sucks,direct connect is great but they
> have fees for everything even charge you per month so that if you go into a
> service center they take you first. that's if you want to pay for that
> service if not then you must wait for them to fix your phone.
> "Peterbilt" <[email protected]> wrote in message
> news:[email protected]...
>

Well, I had an i90 that went belly up. I went to the local
Nextel store, factory store, not a partner and they swapped it under
warranty. I suppose they will get away with what ever you let them
get away with....

I got it through a company in which I am a partner. That' the way the CEO
wanted to do it.

"WindsorFox[SS]" <[email protected]> wrote in message
news:faFSc.27530$Jo1.12652@lakeread01...
> Peterbilt wrote:
>
> > All of these are unacceptable!
> > I bought the phone from Nextel.com (directly from Nextel) so why do I
have
> > to send it to Rim for repair? With Sprint, I buy a phone from them and
THEY
> > repair or replace it, not the manufacturer. You would think paying over
$400
> > for a phone and $100 per month for service they would 'try' to
accomodate
> > you a little. All I have gotten was a wealth of mis-information from
Nextel,
> > empty pockets and the run around to three, yes three service centers
that
> > wouldn't look at the phone. One of these was Staples and they don't even
> > repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
> >
> >
>
>
> I never understood buying a cell phone over the web when you can
> put your hands on it and get the same price by going to the local
> store to get it.
>

On Thu, 12 Aug 2004 02:41:18 -0500, "WindsorFox[SS]"
<[email protected]> wrote:

>Peterbilt wrote:
>
>> All of these are unacceptable!
>> I bought the phone from Nextel.com (directly from Nextel) so why do I have
>> to send it to Rim for repair? With Sprint, I buy a phone from them and THEY
>> repair or replace it, not the manufacturer. You would think paying over $400
>> for a phone and $100 per month for service they would 'try' to accomodate
>> you a little. All I have gotten was a wealth of mis-information from Nextel,
>> empty pockets and the run around to three, yes three service centers that
>> wouldn't look at the phone. One of these was Staples and they don't even
>> repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
>>
>>
>
>
> I never understood buying a cell phone over the web when you can
>put your hands on it and get the same price by going to the local
>store to get it.

Hmmm. Let's see why. I got my i60c's for free over the web, yet the stores
still wanted more than $50 for them at that time. Lots of rebates if you buy
on the web. None in the stores (at least not as good).

Yes under Warranty but what if its not under warranty?
"WindsorFox[SS]" <[email protected]> wrote in message
news:2dFSc.27531$Jo1.17110@lakeread01...
> iRadioChicago wrote:
>
> > I wish you luck. I agree Cell service sucks,direct connect is great but
they
> > have fees for everything even charge you per month so that if you go
into a
> > service center they take you first. that's if you want to pay for that
> > service if not then you must wait for them to fix your phone.
> > "Peterbilt" <[email protected]> wrote in message
> > news:[email protected]...
> >
>
> Well, I had an i90 that went belly up. I went to the local
> Nextel store, factory store, not a partner and they swapped it under
> warranty. I suppose they will get away with what ever you let them
> get away with....
>

iRadioChicago wrote:

> Yes under Warranty but what if its not under warranty?
> "WindsorFox[SS]" <[email protected]> wrote in message
> news:2dFSc.27531$Jo1.17110@lakeread01...
>
>>iRadioChicago wrote:
>>
>>
>>>I wish you luck. I agree Cell service sucks,direct connect is great but
>
> they
>
>>>have fees for everything even charge you per month so that if you go
>
> into a
>
>>>service center they take you first. that's if you want to pay for that
>>>service if not then you must wait for them to fix your phone.
>>>"Peterbilt" <[email protected]> wrote in message
>>>news:[email protected]...
>>>
>>
>> Well, I had an i90 that went belly up. I went to the local
>>Nextel store, factory store, not a partner and they swapped it under
>>warranty. I suppose they will get away with what ever you let them
>>get away with....
>>
>
>
>




Okay, can all of you go read the rules of how to post on Usenet
please?....

Take your own advice and stop bottom posting. That's so 2003ish.


On Thu, 12 Aug 2004 16:33:57 -0500, "WindsorFox[SS]"
<[email protected]> wrote:

>iRadioChicago wrote:
>
>> Yes under Warranty but what if its not under warranty?
>> "WindsorFox[SS]" <[email protected]> wrote in message
>> news:2dFSc.27531$Jo1.17110@lakeread01...
>>
>>>iRadioChicago wrote:
>>>
>>>
>>>>I wish you luck. I agree Cell service sucks,direct connect is great but
>>
>> they
>>
>>>>have fees for everything even charge you per month so that if you go
>>
>> into a
>>
>>>>service center they take you first. that's if you want to pay for that
>>>>service if not then you must wait for them to fix your phone.
>>>>"Peterbilt" <[email protected]> wrote in message
>>>>news:[email protected]...
>>>>
>>>
>>> Well, I had an i90 that went belly up. I went to the local
>>>Nextel store, factory store, not a partner and they swapped it under
>>>warranty. I suppose they will get away with what ever you let them
>>>get away with....
>>>
>>
>>
>>
>
>
>
>
> Okay, can all of you go read the rules of how to post on Usenet
>please?....

First off, you didn't state when you purchsed the phone and what the
warranty is.

Secondly, I pay the $2.50/month service plan and then they will fix
(actually they replace it) your phone for any reason at all. You call
Motorola service. They send FedEx that same day to pick up your phone and
you get a replacement 2 days later. I think that's pretty fair service.

Plus by stating that you are going to return to the ****tiest phone company
in the world ((Sprint, or as i call them Shint). OK. Second ****tiest. I
forgot about AT&T (AT&****)), you have reduced your credibilty to less than
zero.

Good luck with your whining
"Peterbilt" <[email protected]> wrote in message
news:[email protected]...
> I'm going back to Sprint ASAP. I'll even pay the $150 early termination
fee.
> I bought a Blackberry 7510 and the DC button needs to be replaced. Nextel
> wants me to do one of three things.
>
> 1) Send the BB back to Rim for warranty repair so I'll be without a phone
> for at least two weeks and I have to pay shipping I'm sure.
> 2) Pay a service center $35 for a repair that is clearly a warranty repair
> and should be for free.
> 3) Pay $2.50 per month for 'free' repair at any service center. But, it's
> not free if I have to pay $2.50 per month.
>
> All of these are unacceptable!
> I bought the phone from Nextel.com (directly from Nextel) so why do I have
> to send it to Rim for repair? With Sprint, I buy a phone from them and
THEY
> repair or replace it, not the manufacturer. You would think paying over
$400
> for a phone and $100 per month for service they would 'try' to accomodate
> you a little. All I have gotten was a wealth of mis-information from
Nextel,
> empty pockets and the run around to three, yes three service centers that
> wouldn't look at the phone. One of these was Staples and they don't even
> repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
>
>

I got the phone about two months ago and has a one year warranty. Explain to
me why I have to pay $2.50 for a warranty repair when a warranty repair is
free.. or should be free? I barely used the direct connect button so it
could not be from over use or abuse.Why would I call Motorola when the phone
is made by RIM? What makes you an authority on cell phone providers? I was
with Sprint since December 2001 and was very happy with them. The only
reason I left them was because I wanted to be able to get my pop3 email sent
to the phone while away from a computer. When I ever had a problem with a
Sprint phone I took it back to a Sprint store and the next day I would
either have the phone fixed or replaced... FOR FREE.... meaning NO CHARGE at
all. I didn't have to pay a monthly charge.

Stating that my credibility is less than zero, you have diminished your own
because yours is an opinion, not a fact. Opinions are like assholes,
everyone has one and they all stink. My opinion is that Nextel sucks.

http://www.consumeraffairs.com/cell_phones/nextel.html

"MichiganHotBear" <[email protected]> wrote in message
news:[email protected]...
> First off, you didn't state when you purchsed the phone and what the
> warranty is.
>
> Secondly, I pay the $2.50/month service plan and then they will fix
> (actually they replace it) your phone for any reason at all. You call
> Motorola service. They send FedEx that same day to pick up your phone and
> you get a replacement 2 days later. I think that's pretty fair service.
>
> Plus by stating that you are going to return to the ****tiest phone
company
> in the world ((Sprint, or as i call them Shint). OK. Second ****tiest. I
> forgot about AT&T (AT&****)), you have reduced your credibilty to less
than
> zero.
>
> Good luck with your whining
> "Peterbilt" <[email protected]> wrote in message
> news:[email protected]...
> > I'm going back to Sprint ASAP. I'll even pay the $150 early termination
> fee.
> > I bought a Blackberry 7510 and the DC button needs to be replaced.
Nextel
> > wants me to do one of three things.
> >
> > 1) Send the BB back to Rim for warranty repair so I'll be without a
phone
> > for at least two weeks and I have to pay shipping I'm sure.
> > 2) Pay a service center $35 for a repair that is clearly a warranty
repair
> > and should be for free.
> > 3) Pay $2.50 per month for 'free' repair at any service center. But,
it's
> > not free if I have to pay $2.50 per month.
> >
> > All of these are unacceptable!
> > I bought the phone from Nextel.com (directly from Nextel) so why do I
have
> > to send it to Rim for repair? With Sprint, I buy a phone from them and
> THEY
> > repair or replace it, not the manufacturer. You would think paying over
> $400
> > for a phone and $100 per month for service they would 'try' to
accomodate
> > you a little. All I have gotten was a wealth of mis-information from
> Nextel,
> > empty pockets and the run around to three, yes three service centers
that
> > wouldn't look at the phone. One of these was Staples and they don't even
> > repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
> >
> >
>
>
>

On 8/12/04 12:14 AM, in article
[email protected], "Peterbilt"
<[email protected]> wrote:

> I'm going back to Sprint ASAP. I'll even pay the $150 early termination fee.
> I bought a Blackberry 7510 and the DC button needs to be replaced. Nextel
> wants me to do one of three things.
>
> 1) Send the BB back to Rim for warranty repair so I'll be without a phone
> for at least two weeks and I have to pay shipping I'm sure.
> 2) Pay a service center $35 for a repair that is clearly a warranty repair
> and should be for free.
> 3) Pay $2.50 per month for 'free' repair at any service center. But, it's
> not free if I have to pay $2.50 per month.
>
> All of these are unacceptable!
> I bought the phone from Nextel.com (directly from Nextel) so why do I have
> to send it to Rim for repair? With Sprint, I buy a phone from them and THEY
> repair or replace it, not the manufacturer. You would think paying over $400
> for a phone and $100 per month for service they would 'try' to accomodate
> you a little. All I have gotten was a wealth of mis-information from Nextel,
> empty pockets and the run around to three, yes three service centers that
> wouldn't look at the phone. One of these was Staples and they don't even
> repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
>
>
Because Nextel is a carrier, not a repair shop. Not everything in life is
free and we all have to live with some inconvenience.