FU Nextel!

oh man,
so i buy a nextel phone. they give me a number. it turns out the number
belonged to a guy who owes nextel $300. So Nextel hires these jerkoffs:
First Revenue Assurance, (303) 595-8100, 200 Fillmore St Ste 200, Denver, CO
80206 to harass me. After 5 or 6 calls where I explain I'm not Joe W., and
each time they promise to correct the mistake, they call a 7th time.

Well this is chewing up my allotted minutes, and I'm running out of
paitience, and I say, "For god's sake, can't you guys figure out that you're
harassing a new customer? You gave me Joe W.'s friggin number!"

Well, this pisses off the ***** at the other end of the line who cusses me
out and hangs up on me.

So FU Nextel, FU First Revenue Assurance (feel free to call at (303)
595-8100 and ask for any incompetent asswipe; be sure to give them a hard
time.

~Not Joe W., and I pay my bills.

---

› See More: FU Nextel!

Did you ever think to call Nextel and ask them to change your number?


"Scout" <[email protected]> wrote in message
news:[email protected]...
> oh man,
> so i buy a nextel phone. they give me a number. it turns out the number
> belonged to a guy who owes nextel $300. So Nextel hires these jerkoffs:
> First Revenue Assurance, (303) 595-8100, 200 Fillmore St Ste 200, Denver,
CO
> 80206 to harass me. After 5 or 6 calls where I explain I'm not Joe W., and
> each time they promise to correct the mistake, they call a 7th time.
>
> Well this is chewing up my allotted minutes, and I'm running out of
> paitience, and I say, "For god's sake, can't you guys figure out that
you're
> harassing a new customer? You gave me Joe W.'s friggin number!"
>
> Well, this pisses off the ***** at the other end of the line who cusses me
> out and hangs up on me.
>
> So FU Nextel, FU First Revenue Assurance (feel free to call at (303)
> 595-8100 and ask for any incompetent asswipe; be sure to give them a hard
> time.
>
> ~Not Joe W., and I pay my bills.
>
>

Really has nothing to do with Sprint/Nextel. It was probly the only
number the guy who didn't pay his bill had and when they turned the
account over to collections, guess what number they gave them to call?!!
Agree'd that First Revenue should have corrected the problem the first
time, but this really does not have much to do with Nextel.

Scout wrote:
> oh man,
> so i buy a nextel phone. they give me a number. it turns out the number
> belonged to a guy who owes nextel $300. So Nextel hires these jerkoffs:
> First Revenue Assurance, (303) 595-8100, 200 Fillmore St Ste 200, Denver, CO
> 80206 to harass me. After 5 or 6 calls where I explain I'm not Joe W., and
> each time they promise to correct the mistake, they call a 7th time.
>
> Well this is chewing up my allotted minutes, and I'm running out of
> paitience, and I say, "For god's sake, can't you guys figure out that you're
> harassing a new customer? You gave me Joe W.'s friggin number!"
>
> Well, this pisses off the ***** at the other end of the line who cusses me
> out and hangs up on me.
>
> So FU Nextel, FU First Revenue Assurance (feel free to call at (303)
> 595-8100 and ask for any incompetent asswipe; be sure to give them a hard
> time.
>
> ~Not Joe W., and I pay my bills.
>
>

Why not fix the problem instead of just passing it along to someone else?

"Zman" <[email protected]> wrote in message
news:[email protected]...
> Did you ever think to call Nextel and ask them to change your number?
>
>
> "Scout" <[email protected]> wrote in message
> news:[email protected]...
>> oh man,
>> so i buy a nextel phone. they give me a number. it turns out the number
>> belonged to a guy who owes nextel $300. So Nextel hires these jerkoffs:
>> First Revenue Assurance, (303) 595-8100, 200 Fillmore St Ste 200, Denver,
> CO
>> 80206 to harass me. After 5 or 6 calls where I explain I'm not Joe W.,
>> and
>> each time they promise to correct the mistake, they call a 7th time.
>>
>> Well this is chewing up my allotted minutes, and I'm running out of
>> paitience, and I say, "For god's sake, can't you guys figure out that
> you're
>> harassing a new customer? You gave me Joe W.'s friggin number!"
>>
>> Well, this pisses off the ***** at the other end of the line who cusses
>> me
>> out and hangs up on me.
>>
>> So FU Nextel, FU First Revenue Assurance (feel free to call at (303)
>> 595-8100 and ask for any incompetent asswipe; be sure to give them a hard
>> time.
>>
>> ~Not Joe W., and I pay my bills.
>>
>>
>
>

Nextel was the victim of the first customer, and rightly so they passed his
number along to the collection people. But how can they also give the number
to a new customer and not expect a problem? I think Nextel has everything
to do with the problem; afterall, they gave the number to all three parties
involved here.
Scout


"Chris Sweeney" <[email protected]> wrote in message
news:[email protected]...
> Really has nothing to do with Sprint/Nextel. It was probly the only
> number the guy who didn't pay his bill had and when they turned the
> account over to collections, guess what number they gave them to call?!!
> Agree'd that First Revenue should have corrected the problem the first
> time, but this really does not have much to do with Nextel.
>
> Scout wrote:
>> oh man,
>> so i buy a nextel phone. they give me a number. it turns out the number
>> belonged to a guy who owes nextel $300. So Nextel hires these jerkoffs:
>> First Revenue Assurance, (303) 595-8100, 200 Fillmore St Ste 200, Denver,
>> CO
>> 80206 to harass me. After 5 or 6 calls where I explain I'm not Joe W.,
>> and
>> each time they promise to correct the mistake, they call a 7th time.
>>
>> Well this is chewing up my allotted minutes, and I'm running out of
>> paitience, and I say, "For god's sake, can't you guys figure out that
>> you're
>> harassing a new customer? You gave me Joe W.'s friggin number!"
>>
>> Well, this pisses off the ***** at the other end of the line who cusses
>> me
>> out and hangs up on me.
>>
>> So FU Nextel, FU First Revenue Assurance (feel free to call at (303)
>> 595-8100 and ask for any incompetent asswipe; be sure to give them a hard
>> time.
>>
>> ~Not Joe W., and I pay my bills.
>>
>>

"Chris Sweeney" <[email protected]> wrote in message
news:[email protected]...

>> so i buy a nextel phone. they give me a number. it turns out the number
>> belonged to a guy who owes nextel $300. So Nextel hires these jerkoffs:
>> First Revenue Assurance, (303) 595-8100, 200 Fillmore St Ste 200, Denver,
>> CO
>> 80206 to harass me. After 5 or 6 calls where I explain I'm not Joe W.,
>> and
>> each time they promise to correct the mistake, they call a 7th time.
>>
>>

1: The Fair Debt Collection Practices Act provides for the Federal Trade
Commission to exact penalties against collection agencies that engage in
such practices.

Send a CERTIFIED LETTER (so they can't deny they heard from you), explaining
that you are not the debtor, that you explained this to their rep 6 times,
and demand that they CEASE AND DESIST from contacting you at your number.

2: Go to the FTC web site (ftc.gov?) and file a complaint if the collection
agency bothers you again. In all probability, that will get them to stop.

The agents you have been dealing with on the phone are probably low-wage
drones that are expected to make a lot of calls and not waste time cleaning
up paperwork and billing errors. They will not help you.

How do you expect the people in Nextels credit department to know if
that is a current customers wireless number or what it is. It was just
the number the old customer had listed in his account data as a vaild
contact number. They are not calling it expecting him to answer his
wireless phone it has been turned off at this point, rather they think
it is his home phone or another contact number. Especially with number
porting these days its hard to keep track of who's number is what at
this point. Phone numbers are recycled about every 6 months with most
companys more often if the area is short on numbers. If they dind't
give out old numbers we wouldn't have any phone numbers to get at this
point.

Scout wrote:
> Nextel was the victim of the first customer, and rightly so they passed his
> number along to the collection people. But how can they also give the number
> to a new customer and not expect a problem? I think Nextel has everything
> to do with the problem; afterall, they gave the number to all three parties
> involved here.
> Scout
>
>
> "Chris Sweeney" <[email protected]> wrote in message
> news:[email protected]...
>> Really has nothing to do with Sprint/Nextel. It was probly the only
>> number the guy who didn't pay his bill had and when they turned the
>> account over to collections, guess what number they gave them to call?!!
>> Agree'd that First Revenue should have corrected the problem the first
>> time, but this really does not have much to do with Nextel.
>>
>> Scout wrote:
>>> oh man,
>>> so i buy a nextel phone. they give me a number. it turns out the number
>>> belonged to a guy who owes nextel $300. So Nextel hires these jerkoffs:
>>> First Revenue Assurance, (303) 595-8100, 200 Fillmore St Ste 200, Denver,
>>> CO
>>> 80206 to harass me. After 5 or 6 calls where I explain I'm not Joe W.,
>>> and
>>> each time they promise to correct the mistake, they call a 7th time.
>>>
>>> Well this is chewing up my allotted minutes, and I'm running out of
>>> paitience, and I say, "For god's sake, can't you guys figure out that
>>> you're
>>> harassing a new customer? You gave me Joe W.'s friggin number!"
>>>
>>> Well, this pisses off the ***** at the other end of the line who cusses
>>> me
>>> out and hangs up on me.
>>>
>>> So FU Nextel, FU First Revenue Assurance (feel free to call at (303)
>>> 595-8100 and ask for any incompetent asswipe; be sure to give them a hard
>>> time.
>>>
>>> ~Not Joe W., and I pay my bills.
>>>
>>>
>
>

When a phone is disconnected, the number goes into a holding queue. The
length of time is dependant upon the availability of NPA/NXX in the
particular NMB (in other words, it depends on the supply/demand). Since
there are limited numbers, they have to recycle the numbers. Unfortunately,
they cannot control what contact number a customer has given out to
creditors, even to Nextel. They have to allow customers to use their Nextel
number as some disconnect their home numbers or port their home numbers in,
and this is the only way to get in contact with the customer. You should be
able to call Nextel's collections number (800) 456-6070 and have them
contact the collection agency to inform them that the number they are
calling does not belong to the debtor and to stop calling it.

Good luck.


"Scout" <[email protected]> wrote in message
news:[email protected]...
> Why not fix the problem instead of just passing it along to someone else?
>
> "Zman" <[email protected]> wrote in message
> news:[email protected]...
> > Did you ever think to call Nextel and ask them to change your number?
> >
> >
> > "Scout" <[email protected]> wrote in message
> > news:[email protected]...
> >> oh man,
> >> so i buy a nextel phone. they give me a number. it turns out the number
> >> belonged to a guy who owes nextel $300. So Nextel hires these jerkoffs:
> >> First Revenue Assurance, (303) 595-8100, 200 Fillmore St Ste 200,
Denver,
> > CO
> >> 80206 to harass me. After 5 or 6 calls where I explain I'm not Joe W.,
> >> and
> >> each time they promise to correct the mistake, they call a 7th time.
> >>
> >> Well this is chewing up my allotted minutes, and I'm running out of
> >> paitience, and I say, "For god's sake, can't you guys figure out that
> > you're
> >> harassing a new customer? You gave me Joe W.'s friggin number!"
> >>
> >> Well, this pisses off the ***** at the other end of the line who cusses
> >> me
> >> out and hangs up on me.
> >>
> >> So FU Nextel, FU First Revenue Assurance (feel free to call at (303)
> >> 595-8100 and ask for any incompetent asswipe; be sure to give them a
hard
> >> time.
> >>
> >> ~Not Joe W., and I pay my bills.
> >>
> >>
> >
> >
>
>

"Chris Sweeney" <[email protected]> wrote in message
news:[email protected]...
> How do you expect the people in Nextels credit department to know if
> that is a current customers wireless number or what it is. It was just
> the number the old customer had listed in his account data as a vaild
> contact number.

Perhaps you misunderstood. I was pointing out that the COLLECTION AGENCY
had a legal obligation not to contact third parties or unrelated parties,
once they were made aware that the number their client provided was
unrelated to the debtor.

The collection agency would have simply apologized for the inconvenience,
and struck the number off the contact list for that account. It should not
have continued calling that number again.

Sprint, as the client that hired that agency, should be informed about their
agent's actions.

The first offense is a mistake. The subsequent offenses are prohibited.

thanks for the info Zman!
Scout

"Zman" <[email protected]> wrote in message
news:[email protected]...
> When a phone is disconnected, the number goes into a holding queue. The
> length of time is dependant upon the availability of NPA/NXX in the
> particular NMB (in other words, it depends on the supply/demand). Since
> there are limited numbers, they have to recycle the numbers.
> Unfortunately,
> they cannot control what contact number a customer has given out to
> creditors, even to Nextel. They have to allow customers to use their
> Nextel
> number as some disconnect their home numbers or port their home numbers
> in,
> and this is the only way to get in contact with the customer. You should
> be
> able to call Nextel's collections number (800) 456-6070 and have them
> contact the collection agency to inform them that the number they are
> calling does not belong to the debtor and to stop calling it.
>
> Good luck.
>
>
> "Scout" <[email protected]> wrote in message
> news:[email protected]...
>> Why not fix the problem instead of just passing it along to someone else?
>>
>> "Zman" <[email protected]> wrote in message
>> news:[email protected]...
>> > Did you ever think to call Nextel and ask them to change your number?
>> >
>> >
>> > "Scout" <[email protected]> wrote in message
>> > news:[email protected]...
>> >> oh man,
>> >> so i buy a nextel phone. they give me a number. it turns out the
>> >> number
>> >> belonged to a guy who owes nextel $300. So Nextel hires these
>> >> jerkoffs:
>> >> First Revenue Assurance, (303) 595-8100, 200 Fillmore St Ste 200,
> Denver,
>> > CO
>> >> 80206 to harass me. After 5 or 6 calls where I explain I'm not Joe W.,
>> >> and
>> >> each time they promise to correct the mistake, they call a 7th time.
>> >>
>> >> Well this is chewing up my allotted minutes, and I'm running out of
>> >> paitience, and I say, "For god's sake, can't you guys figure out that
>> > you're
>> >> harassing a new customer? You gave me Joe W.'s friggin number!"
>> >>
>> >> Well, this pisses off the ***** at the other end of the line who
>> >> cusses
>> >> me
>> >> out and hangs up on me.
>> >>
>> >> So FU Nextel, FU First Revenue Assurance (feel free to call at (303)
>> >> 595-8100 and ask for any incompetent asswipe; be sure to give them a
> hard
>> >> time.
>> >>
>> >> ~Not Joe W., and I pay my bills.
>> >>
>> >>
>> >
>> >
>>
>>
>
>

Thanks for the info Jeremy, and Chris too. I was emailed by someone who, I
think, corrected the problem. Thanks to all!
Scout


"Jeremy" <[email protected]> wrote in message
news:e1kIf.76565$_D1.30738@trnddc03...
> "Chris Sweeney" <[email protected]> wrote in message
> news:[email protected]...
>
>>> so i buy a nextel phone. they give me a number. it turns out the number
>>> belonged to a guy who owes nextel $300. So Nextel hires these jerkoffs:
>>> First Revenue Assurance, (303) 595-8100, 200 Fillmore St Ste 200,
>>> Denver, CO
>>> 80206 to harass me. After 5 or 6 calls where I explain I'm not Joe W.,
>>> and
>>> each time they promise to correct the mistake, they call a 7th time.
>>>
>>>
>
> 1: The Fair Debt Collection Practices Act provides for the Federal Trade
> Commission to exact penalties against collection agencies that engage in
> such practices.
>
> Send a CERTIFIED LETTER (so they can't deny they heard from you),
> explaining that you are not the debtor, that you explained this to their
> rep 6 times, and demand that they CEASE AND DESIST from contacting you at
> your number.
>
> 2: Go to the FTC web site (ftc.gov?) and file a complaint if the
> collection agency bothers you again. In all probability, that will get
> them to stop.
>
> The agents you have been dealing with on the phone are probably low-wage
> drones that are expected to make a lot of calls and not waste time
> cleaning up paperwork and billing errors. They will not help you.
>

Unfortunately, people lie. Especially to collection agencies. Collection
agencies tend not to believe whoever answers the number they are calling
when they tell the agency that they are not the person they are looking for.
I have had to contact agencies to inform them that the number they were
calling no longer belonged to the debtor.
"Jeremy" <[email protected]> wrote in message
news:YloIf.76586$_D1.5287@trnddc03...
>
> "Chris Sweeney" <[email protected]> wrote in message
> news:[email protected]...
> > How do you expect the people in Nextels credit department to know if
> > that is a current customers wireless number or what it is. It was just
> > the number the old customer had listed in his account data as a vaild
> > contact number.
>
> Perhaps you misunderstood. I was pointing out that the COLLECTION AGENCY
> had a legal obligation not to contact third parties or unrelated parties,
> once they were made aware that the number their client provided was
> unrelated to the debtor.
>
> The collection agency would have simply apologized for the inconvenience,
> and struck the number off the contact list for that account. It should
not
> have continued calling that number again.
>
> Sprint, as the client that hired that agency, should be informed about
their
> agent's actions.
>
> The first offense is a mistake. The subsequent offenses are prohibited.
>
>

In message <[email protected]> "Zman"
<[email protected]> wrote:

>Unfortunately, people lie. Especially to collection agencies. Collection
>agencies tend not to believe whoever answers the number they are calling
>when they tell the agency that they are not the person they are looking for.
>I have had to contact agencies to inform them that the number they were
>calling no longer belonged to the debtor.

While true, that doesn't exempt them from harassment laws, or the fact
that in most states they are required, by law, to stop calling once you
ask them to cease.

--
It's always darkest before dawn. So if you're going to
steal your neighbor's newspaper, that's the time to do it.

Originally Posted by Scout

oh man,
so i buy a nextel phone. they give me a number. it turns out the number
belonged to a guy who owes nextel $300. So Nextel hires these jerkoffs:
First Revenue Assurance, (303) 595-8100, 200 Fillmore St Ste 200, Denver, CO
80206 to harass me. After 5 or 6 calls where I explain I'm not Joe W., and
each time they promise to correct the mistake, they call a 7th time.

Well this is chewing up my allotted minutes, and I'm running out of
paitience, and I say, "For god's sake, can't you guys figure out that you're
harassing a new customer? You gave me Joe W.'s friggin number!"

Well, this pisses off the ***** at the other end of the line who cusses me
out and hangs up on me.

So FU Nextel, FU First Revenue Assurance (feel free to call at (303)
595-8100 and ask for any incompetent asswipe; be sure to give them a hard
time.

~Not Joe W., and I pay my bills.

Something doesn't sound right here. #1: Nextel doesn't give new customers OLD phone numbers from a previous customer! So I don't know how that happened, are you sure that's what happened? Maybe that company just has the wrong number. From my understanding, once an account is closed for whatever reason, that phone number dies with it, and can't be re-used! So that's what confuses me with your situation.

Tell that company that they have the wrong number and to check their records, tell them that you are not Joe W. and there is no-one by that name at your number. I don't see why that wouldn't work, they should've stopped after the 1st or 2nd call.

"DJ Mello" <[email protected]> wrote in message
news[email protected]...
>
> Scout Wrote:
>> oh man,
>> so i buy a nextel phone. they give me a number. it turns out the
>> number
>> belonged to a guy who owes nextel $300. So Nextel hires these
>> jerkoffs:
>> First Revenue Assurance, (303) 595-8100, 200 Fillmore St Ste 200,
>> Denver, CO
>> 80206 to harass me. After 5 or 6 calls where I explain I'm not Joe W.,
>> and
>> each time they promise to correct the mistake, they call a 7th time.
>>
>> Well this is chewing up my allotted minutes, and I'm running out of
>> paitience, and I say, "For god's sake, can't you guys figure out that
>> you're
>> harassing a new customer? You gave me Joe W.'s friggin number!"
>>
>> Well, this pisses off the ***** at the other end of the line who cusses
>> me
>> out and hangs up on me.
>>
>> So FU Nextel, FU First Revenue Assurance (feel free to call at (303)
>> 595-8100 and ask for any incompetent asswipe; be sure to give them a
>> hard
>> time.
>>
>> ~Not Joe W., and I pay my bills.
>
> Something doesn't sound right here. #1: Nextel doesn't give new
> customers OLD phone numbers from a previous customer! So I don't know
> how that happened, are you sure that's what happened? Maybe that
> company just has the wrong number. From my understanding, once an
> account is closed for whatever reason, that phone number dies with it,
> and can't be re-used! So that's what confuses me with your situation.
>
> Tell that company that they have the wrong number and to check their
> records, tell them that you are not Joe W. and there is no-one by that
> name at your number. I don't see why that wouldn't work, they should've
> stopped after the 1st or 2nd call.

Trust me, that's exactly what happened. Someone here gave me some good
advice, which was to call an 800 number and speak to Nextel's financial. I
did that yesterday and Nextel pulled up the number that was giving me all
the grief and said it still belonged to Joe Walsh, whoever that deadbeat is,
and that his account is still suspended but with that number?? How can that
be, if I'm the one answering the phone when 267-718-3657 is dialed? They
decided to give me a new number and ol' Joe can keep his. By the way, I
called and emailed First Revenue Assurance and made a formal complaint in
which I tried to lay out the problem so they could understand. Their
response was to escalate the number of harassment calls to sometimes twice
an hour. They ate up all my minutes, made my phone ring constantly which got
me in trouble at work, raised my blood pressure, gave me lectures on paying
my bills and being kind to people who call me on the phone to harass me, and
finally, forced me to waste my time fixing their system.
Thanks to Nextel for fixing it relatively pain free. I hope the good folks
at First Revenue burn in the lava lakes of hell.
Scout