Results 1 to 1 of 1
- 03-05-2004, 07:46 PM #1pepitoGuest
Copy of the letter I send to Bell Mobility Canada
5 Mar 04
Bell Mobility
The reason I am returning the data cable is because it is not working as
advertised. All the functions work correctly except for the transfer of
ring tones from the PC to the phone. During the transfer, an error message
is displayed "Failed to update ring tone".
At reference A, I contacted you customer service and I was told to contact
Nokia, as it should be working. At reference B, I contacted Nokia. The
customer service representative indicated that three features were disabled
on the phone at the request of carrier, Bell Mobility in this case. These
features are:
a.. Transfer of ring tones;
b.. Transfer of applications; and
c.. Transfer of games.
These disabled functions explain the error message I was getting. As the
main reason that I bought the data cable was to transfer ring tones between
my PC and the phone so I do not have to pay $1.50 per transaction if I used
your web site. Therefore, the disabled feature make the data cable useless
for me, so I am return it for full refund. By the way, these disabled
features should be advertised and your customer service agent trained to
provide the real reason so that your customer can make an inform purchase
decision.
[email protected]
› See More: NOKIA 3586i - DKU5-CABLE: REASON FOR PROBLEM FOUND
Phones Discussed Above
More Nokia 3586I / 3588I topics | Nokia Forum | Reviews |
Similar Threads
- alt.cellular.nokia
- Nokia
- alt.cellular.nokia
- alt.cellular.nokia
- alt.cellular.nokia
What are the best ways to retain employees of your company?
in Chit Chat