Nokia 110 HELP Needed!

Hello,
I bought a Nokia 1100 Cellphone and I am having problems with it already. It is brand new and the battery is inside it. But everytime I try to turn it on holding in the red button, it never turns on. I tried charging it and it came on one time and said to insert the SIM card and I did. Now it's not working. I have tried everything, even calling support. I hope someone can help me. Thank you.

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