Results 1 to 6 of 6
- 01-11-2004, 06:50 PM #1mcdgiGuest
7 PM EST, Cell phone cannot access internet at all - I get a message that
says Error 67 - username and password incorrect. There is no way for me to
re enter it.
So here we go: FOURTH CALL INTO SPRINT
So I call *2, went on hold 5 minutes, got someone to tell my tale of woe
to, she cannot help me, was was sent to tech support. Was told I would be
on hold for longer than 20 minutes
Fine.
I held. I got bored. So, with the phone to my ear, I drove around town,
when it got to painful, I gave the phone to my kid to listen to the music.
We bought some takeout. Still on hold. Drove slowly home.
After 45 minutes on hold, I was disconnected
Am going to have dinner. Then we will try again...
Resistance is futile
› See More: Saga continues:CALL 4
- 01-11-2004, 07:45 PM #2MikeGuest
Re: Saga continues:CALL 4
mcdgi wrote:
> 7 PM EST, Cell phone cannot access internet at all - I get a message that
> says Error 67 - username and password incorrect. There is no way for me to
> re enter it.
>
> So here we go: FOURTH CALL INTO SPRINT
>
> So I call *2, went on hold 5 minutes, got someone to tell my tale of woe
> to, she cannot help me, was was sent to tech support. Was told I would be
> on hold for longer than 20 minutes
>
> Fine.
>
> I held. I got bored. So, with the phone to my ear, I drove around town,
> when it got to painful, I gave the phone to my kid to listen to the music.
> We bought some takeout. Still on hold. Drove slowly home.
>
> After 45 minutes on hold, I was disconnected
>
> Am going to have dinner. Then we will try again...
>
> Resistance is futile
No!! Don't call from your cell phone! When you get through, you'll be
asked to hang up and call back from another line!
-mike
- 01-11-2004, 09:18 PM #3Frank ThomasGuest
Re: Saga continues:CALL 4
> No!! Don't call from your cell phone! When you get through, you'll be
> asked to hang up and call back from another line!
> -mike
>
I neglected to mention I have two cell phones. Here is the problem, at my
house, where the landline is, there is NO sprint signal.
So, each time I call Sprint when I have to have two phones, I have to get in
my car, drive up to the top of the hill.
Do you know how cold it gets on top of a hill trying to find a Sprint signal
in January and waiting to speak to customer service
- 01-11-2004, 09:22 PM #4ThadiusGuest
Re: Saga continues:CALL 4
Why would you get phones on a service with no signal where you need it?
"Frank Thomas" <[email protected]> wrote in message
news:[email protected]...
> > No!! Don't call from your cell phone! When you get through, you'll be
> > asked to hang up and call back from another line!
> > -mike
> >
>
>
>
> I neglected to mention I have two cell phones. Here is the problem, at my
> house, where the landline is, there is NO sprint signal.
>
> So, each time I call Sprint when I have to have two phones, I have to get
in
> my car, drive up to the top of the hill.
>
> Do you know how cold it gets on top of a hill trying to find a Sprint
signal
> in January and waiting to speak to customer service
>
>
- 01-12-2004, 07:19 AM #5Frank ThomasGuest
Re: Saga continues:CALL 4
"Thadius" <[email protected]> wrote in message
news:[email protected]...
> Why would you get phones on a service with no signal where you need it?
> "
Good Question. The irony is I don't need a cell phone at the house to call
anyone except for one purpose: To call Sprint Customer Service.
In any event, Sprint neglected to inform me that the signal would not work
at my house when I purchased it. And now I can't get rid of them unless I
pay my early termination fees.
So. Guess what I am doing to do today? Take time off from work to try to
get the GD cell phone fixed. (Call 5) Will report the result.
- 01-13-2004, 05:26 AM #6ThadiusGuest
Re: Saga continues:CALL 4
Frank, it is a bit foolish to think that Sprint neglected to inform you that
signal would not work at your house. Sprint has a 14 day return policy for
just such a reason. It is YOUR responsibility to determine if the service
works for you and if not, terminate the relationship before you are locked
into the contract and ETF. This SAGA is is a result of your own doing as
far as I see it. You have to shoulder the some of the responsibility. Good
luck.
"Frank Thomas" <[email protected]> wrote in message
news:[email protected]...
>
> "Thadius" <[email protected]> wrote in message
> news:[email protected]...
> > Why would you get phones on a service with no signal where you need it?
> > "
>
> Good Question. The irony is I don't need a cell phone at the house to call
> anyone except for one purpose: To call Sprint Customer Service.
>
> In any event, Sprint neglected to inform me that the signal would not
work
> at my house when I purchased it. And now I can't get rid of them unless I
> pay my early termination fees.
>
> So. Guess what I am doing to do today? Take time off from work to try to
> get the GD cell phone fixed. (Call 5) Will report the result.
>
>
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