"Fried Phone Circuit" with Firmwasre updates??? Replacement

Back in 6/2001, a SPCS store fried a Samsung 3500 of mine while
attempting to do a firmware update, and they gave me a refurbished
replacement on the spot. I don't know if the fried handset was less
than one year old at the time or not. I had only had it 2 months, but I
had bought it used from someone else.

I'm sure I've had over a dozen or more firmware updates over the years
on different handsets without 'fries'.

plane wrote:

> When posting a repsonse, something that happened made me wonder. I
> have a Sanyo 5300 on a seldom used line, which has worked well, but
> has a wandering digital roaming quirk, which I understand can be
> "fixed" with a software update. In the article about this, there was
> mention of the term "fried". I had forgot, but my original 4900 had a
> call reception problem in it's first week; sprint store said they
> needed to install new software,
>
> I was even more ignorant then, than now, as I had blistfully used
> sprint phones for 5 or more years, and had never heard that term
> (software, as applied to cell phones) till that day (dec 2002). I
> learned another term that day too, "Fried", as that is what the tech
> said occured when they tried to load the firmware--other than I lost
> my newly self loaded phonebook (andd that it took 24 hours for vision
> to work again), no big deal, gave me a new phone.
>
> So, I "think" I want to have my 5300 undated, and since it is less
> than a year old, would still have a warranty-----but what really would
> happend say if they fry my 5300 either duriing the warranty peroid, or
> my real worry is after the year warranty. This fry thing must happen
> at least occassionally to be mentioned on the forums.
>
>
> I assume if Sprint fries an older phone, they would replace it-----or
> would I be very wrong. Anyone had any experience(s) good or bad??

--
Frank Harris in San Francisco with an A620

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› See More: "Fried Phone Circuit" with Firmwasre updates??? Replacement

plane wrote:

> So, I "think" I want to have my 5300 undated, and since it is less
> than a year old, would still have a warranty-----but what really would
> happend say if they fry my 5300 either duriing the warranty peroid, or
> my real worry is after the year warranty. This fry thing must happen
> at least occassionally to be mentioned on the forums.

I've had my phone's firmware updated several times. I must say they're
getting better at it... in the past two years, no cell phone I've had
has been fired through firmware upgrades.

Prior to that, the success rate wasn't so great, and I'd had two phones
fried. In both cases, the tech fessed up to it and immediately replaced
the phone, no questions asked even about the warranty. The second
instance, the tech did manage to extract my phone numbers from the phone
and transfer it to the replacement.


> I assume if Sprint fries an older phone, they would replace it-----or
> would I be very wrong. Anyone had any experience(s) good or bad??

As long as they have the phone in stock, they should replace it without
a problem. If it's an out of production phone, I'm not sure... perhaps
give you equal-value credit towards a new phone?


--
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