Results 1 to 15 of 42
- 02-04-2004, 06:30 PM #1Robert M.Guest
In article <[email protected]>,
"Chris Russell" <[email protected]> wrote:
> Nonsense
If you don't trust Sprint CSRs to do their job that you call back to
verify they did the right thing, then you are with the majority that
consciencely or unconsciencely rate Sprint Customer Service as bad.
Yankee Group
JD Power
Consumer Reports:
all have separately surveyed Cellular users
and rate SprintPCS Customer Service as worst.
And how does SprintPCS try to fix that problem, by handing off
their Customer Service to IBM which promises to cut handle
time, when SprintPCS already overly strictly enforces handle time
limts in most call centers.
But I suppose when you take your car in to get the oil changed, you take
it back in to check they did the right thing? Or you get a flu shot, you
take home some vaccine to have it analyzed that it really was flu
vaccine??
It is not normal to have to double check a service provided for you.
P.S. Your being paranoid about what my name is does not change the facts
about Sprint PCS poor customer service, resposible in large part for
Sprint's high churn rate, and even with optimistic forecasticing still a
money loser for at least another year.
› See More: Even apologists don't trust Sprint PCS CSRs
- 02-04-2004, 06:39 PM #2Bob SmithGuest
Re: Even apologists don't trust Sprint PCS CSRs
"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Chris Russell" <[email protected]> wrote:
> > Nonsense
>
> If you don't trust Sprint CSRs to do their job that you call back to
> verify they did the right thing, then you are with the majority that
> consciencely or unconsciencely rate Sprint Customer Service as bad.
>
> Yankee Group
> JD Power
> Consumer Reports:
> all have separately surveyed Cellular users
> and rate SprintPCS Customer Service as worst.
>
> And how does SprintPCS try to fix that problem, by handing off
> their Customer Service to IBM which promises to cut handle
> time, when SprintPCS already overly strictly enforces handle time
> limts in most call centers.
>
>
> But I suppose when you take your car in to get the oil changed, you take
> it back in to check they did the right thing? Or you get a flu shot, you
> take home some vaccine to have it analyzed that it really was flu
> vaccine??
>
> It is not normal to have to double check a service provided for you.
>
>
> P.S. Your being paranoid about what my name is does not change the facts
> about Sprint PCS poor customer service, resposible in large part for
> Sprint's high churn rate, and even with optimistic forecasticing still a
> money loser for at least another year.
It's time to take your medicine again Phillipe ...
Bob
- 02-04-2004, 07:00 PM #3tom ronsonGuest
Re: Even apologists don't trust Sprint PCS CSRs
Ya, ya --- lets get back to last week's question Phil, which was why did you
return to Sprint? We're all interested to know what it was that brought you
back.
(get used to it)
And no one is paranoid about you, simply sick of you.
--tr
"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Chris Russell" <[email protected]> wrote:
> > Nonsense
>
> If you don't trust Sprint CSRs to do their job that you call back to
> verify they did the right thing, then you are with the majority that
> consciencely or unconsciencely rate Sprint Customer Service as bad.
>
> Yankee Group
> JD Power
> Consumer Reports:
> all have separately surveyed Cellular users
> and rate SprintPCS Customer Service as worst.
>
> And how does SprintPCS try to fix that problem, by handing off
> their Customer Service to IBM which promises to cut handle
> time, when SprintPCS already overly strictly enforces handle time
> limts in most call centers.
>
>
> But I suppose when you take your car in to get the oil changed, you take
> it back in to check they did the right thing? Or you get a flu shot, you
> take home some vaccine to have it analyzed that it really was flu
> vaccine??
>
> It is not normal to have to double check a service provided for you.
>
>
> P.S. Your being paranoid about what my name is does not change the facts
> about Sprint PCS poor customer service, resposible in large part for
> Sprint's high churn rate, and even with optimistic forecasticing still a
> money loser for at least another year.
.................................................................
Posted via TITANnews - Uncensored Newsgroups Access
>>>> at http://www.TitanNews.com <<<<
-=Every Newsgroup - Anonymous, UNCENSORED, BROADBAND Downloads=-
- 02-04-2004, 07:06 PM #4Scott StephensonGuest
Re: Even apologists don't trust Sprint PCS CSRs
"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Chris Russell" <[email protected]> wrote:
> > Nonsense
>
> If you don't trust Sprint CSRs to do their job that you call back to
> verify they did the right thing, then you are with the majority that
> consciencely or unconsciencely rate Sprint Customer Service as bad.
You make no sense- again.
>
> Yankee Group
> JD Power
> Consumer Reports:
> all have separately surveyed Cellular users
> and rate SprintPCS Customer Service as worst.
>
> And how does SprintPCS try to fix that problem, by handing off
> their Customer Service to IBM which promises to cut handle
> time, when SprintPCS already overly strictly enforces handle time
> limts in most call centers.
Yeah- IBM has only been doing this kind of thing and making money at it for
longer than you've been an idiot (which is a terribly long time). They
can't possibly know how to improve service, even though they have a number
of successful, high profile customers already. Your lack of a functional
brain shines through once again.
>
>
> But I suppose when you take your car in to get the oil changed, you take
> it back in to check they did the right thing? Or you get a flu shot, you
> take home some vaccine to have it analyzed that it really was flu
> vaccine??
I check things frequently- its called being an informed consumer. You, on
the other hand, expect a level of uninformed quality that you can't provide
yourself.
>
> It is not normal to have to double check a service provided for you.
>
>
> P.S. Your being paranoid about what my name is does not change the facts
> about Sprint PCS poor customer service, resposible in large part for
> Sprint's high churn rate, and even with optimistic forecasticing still a
> money loser for at least another year.
Yeah, yeah, yeah- I love being in your killfile. It gives me the
opportunity to expose your horse**** without having to respond to your
evasive whining.
- 02-04-2004, 10:28 PM #5Chris RussellGuest
Re: Even apologists don't trust Sprint PCS CSRs
Sorry Philly as usual you twist the printed word to suit your own purposes:
to knock SPCS customer service. I don't listen to a word from the Yankee
Group, JD Power and especially Consumer Reports. They all have their own
agendas that are not in the interest of the American consumer. I have never
had anything but friendly and successful encounters w/customer service both
by phone and in-store since 1998. I know they filled up the oil right there
when they show me the dipstick. I don't get flu shots as I haven't had the
flu in at least the past 35 years (and just about as many years the vaccine
did NOT protect for that year's current flu in the US-so they were just
about useless). Checking that something has been correctly done is just
common sense-something you have been accused of not having in the past.
Chris
"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Chris Russell" <[email protected]> wrote:
> > Nonsense
>
> If you don't trust Sprint CSRs to do their job that you call back to
> verify they did the right thing, then you are with the majority that
> consciencely or unconsciencely rate Sprint Customer Service as bad.
>
> Yankee Group
> JD Power
> Consumer Reports:
> all have separately surveyed Cellular users
> and rate SprintPCS Customer Service as worst.
>
> And how does SprintPCS try to fix that problem, by handing off
> their Customer Service to IBM which promises to cut handle
> time, when SprintPCS already overly strictly enforces handle time
> limts in most call centers.
>
>
> But I suppose when you take your car in to get the oil changed, you take
> it back in to check they did the right thing? Or you get a flu shot, you
> take home some vaccine to have it analyzed that it really was flu
> vaccine??
>
> It is not normal to have to double check a service provided for you.
>
>
> P.S. Your being paranoid about what my name is does not change the facts
> about Sprint PCS poor customer service, resposible in large part for
> Sprint's high churn rate, and even with optimistic forecasticing still a
> money loser for at least another year.
- 02-04-2004, 10:32 PM #6Scott StephensonGuest
Re: Even apologists don't trust Sprint PCS CSRs
"Chris Russell" <[email protected]> wrote in message
news:[email protected]...
> Sorry Philly as usual you twist the printed word to suit your own
purposes:
> to knock SPCS customer service. I don't listen to a word from the Yankee
> Group, JD Power and especially Consumer Reports. They all have their own
> agendas that are not in the interest of the American consumer. I have
never
> had anything but friendly and successful encounters w/customer service
both
> by phone and in-store since 1998. I know they filled up the oil right
there
> when they show me the dipstick. I don't get flu shots as I haven't had
the
> flu in at least the past 35 years (and just about as many years the
vaccine
> did NOT protect for that year's current flu in the US-so they were just
> about useless). Checking that something has been correctly done is just
> common sense-something you have been accused of not having in the past.
Nice post- well put.
- 02-05-2004, 05:47 AM #7Robert M.Guest
Re: Even apologists don't trust Sprint PCS CSRs
In article <[email protected]>,
"Chris Russell" <[email protected]> wrote:
> Sorry as usual you twist the printed word to suit your own purposes:
> to knock SPCS customer service. I don't listen to a word from the Yankee
> Group, JD Power and especially Consumer Reports.
I know. As a blind Sprint apologist, you refuse to accept that in
separate independent, unbiased studies they all came to the same
conclusion. Sprint PCS Customer Service is rated worst amongst the big 6
cellular carriers. Those ratings are accepted by Wall Street analysts,
and now finally by Sprint itself. But not by you.
At that is why in a last ditch attempt to appear to be doing something
about it, Sporint PCS is handing of Customer Service to IBM. And IBM
promises to reduce "Handle time", when its been argued here ad naseum
that Sprint's agressive enforcement of handletime is why calling *2 is
so often problematic, and why even you need to call back to verify
they've done the right thing. I suppose when you eat supper you spit out
each bite to chew it a second time to make sure you did it correctly.
P.S. Ask your doctor about wisdom of avoiding flu shots. True this years
flu shots did not protect against the strain most prevalent in December,
but it protected well against 4 other strains also going around.
- 02-05-2004, 06:49 AM #8Spamme NowGuest
Re: Even apologists don't trust Sprint PCS CSRs
Same here I have had excellent service with sprint customers service.
The biggest problem I had was at the sprint store. The sprint store
folks screwed up my account and my phone did not work until I called
sprint customer service. CS quickly diagnosed the problem and
corrected the account.
Later
>>>>> "Chris" == Chris Russell <[email protected]> writes:
Chris> Sorry Philly as usual you twist the printed word to suit your
Chris> own purposes: to knock SPCS customer service. I don't listen
Chris> to a word from the Yankee Group, JD Power and especially
Chris> Consumer Reports. They all have their own agendas that are not
Chris> in the interest of the American consumer. I have never had
Chris> anything but friendly and successful encounters w/customer
Chris> service both by phone and in-store since 1998. I know they
Chris> filled up the oil right there when they show me the dipstick.
Chris> I don't get flu shots as I haven't had the flu in at least the
Chris> past 35 years (and just about as many years the vaccine did
Chris> NOT protect for that year's current flu in the US-so they were
Chris> just about useless). Checking that something has been
Chris> correctly done is just common sense-something you have been
Chris> accused of not having in the past.
Chris> Chris
Chris> "Robert M." <[email protected]> wrote in message
Chris> news:[email protected]...
>> In article <[email protected]>,
>> "Chris Russell" <[email protected]> wrote:
>> > Nonsense
>>
>> If you don't trust Sprint CSRs to do their job that you call back
>> to verify they did the right thing, then you are with the majority
>> that consciencely or unconsciencely rate Sprint Customer Service
>> as bad.
>>
>> Yankee Group JD Power Consumer Reports: all have separately
>> surveyed Cellular users and rate SprintPCS Customer Service as
>> worst.
>>
>> And how does SprintPCS try to fix that problem, by handing off
>> their Customer Service to IBM which promises to cut handle time,
>> when SprintPCS already overly strictly enforces handle time limts
>> in most call centers.
>>
>>
>> But I suppose when you take your car in to get the oil changed,
>> you take it back in to check they did the right thing? Or you get
>> a flu shot, you take home some vaccine to have it analyzed that it
>> really was flu vaccine??
>>
>> It is not normal to have to double check a service provided for
>> you.
>>
>>
>> P.S. Your being paranoid about what my name is does not change the
>> facts about Sprint PCS poor customer service, resposible in large
>> part for Sprint's high churn rate, and even with optimistic
>> forecasticing still a money loser for at least another year.
- 02-05-2004, 06:57 AM #9Robert M.Guest
Re: Even apologists don't trust Sprint PCS CSRs
In article <[email protected]>,
Spamme Now <[email protected]> wrote:
> Same here I have had excellent service with sprint customers service.
> The biggest problem I had was at the sprint store. The sprint store
> folks screwed up my account and my phone did not work until I called
> sprint customer service. CS quickly diagnosed the problem and
> corrected the account.
>
> Later
Did you call back to make sure it was correct? Or will you wait till you
get an incorrect bill?
- 02-05-2004, 07:01 AM #10tom ronsonGuest
Re: Even apologists don't trust Sprint PCS CSRs
Ya, ya --- lets get back to last week's question Phil, which was why did you
return to Sprint? We're all interested to know what it was that brought you
back.
(get used to it)
"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Chris Russell" <[email protected]> wrote:
>
> > Sorry as usual you twist the printed word to suit your own purposes:
> > to knock SPCS customer service. I don't listen to a word from the
Yankee
> > Group, JD Power and especially Consumer Reports.
>
> I know. As a blind Sprint apologist, you refuse to accept that in
> separate independent, unbiased studies they all came to the same
> conclusion. Sprint PCS Customer Service is rated worst amongst the big 6
> cellular carriers. Those ratings are accepted by Wall Street analysts,
> and now finally by Sprint itself. But not by you.
>
> At that is why in a last ditch attempt to appear to be doing something
> about it, Sporint PCS is handing of Customer Service to IBM. And IBM
> promises to reduce "Handle time", when its been argued here ad naseum
> that Sprint's agressive enforcement of handletime is why calling *2 is
> so often problematic, and why even you need to call back to verify
> they've done the right thing. I suppose when you eat supper you spit out
> each bite to chew it a second time to make sure you did it correctly.
>
> P.S. Ask your doctor about wisdom of avoiding flu shots. True this years
> flu shots did not protect against the strain most prevalent in December,
> but it protected well against 4 other strains also going around.
.................................................................
Posted via TITANnews - Uncensored Newsgroups Access
>>>> at http://www.TitanNews.com <<<<
-=Every Newsgroup - Anonymous, UNCENSORED, BROADBAND Downloads=-
- 02-05-2004, 07:02 AM #11tom ronsonGuest
Re: Even apologists don't trust Sprint PCS CSRs
Ya, ya --- lets get back to last week's question Phil, which was why did you
return to Sprint? We're all interested to know what it was that brought you
back.
(get used to it)
"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Spamme Now <[email protected]> wrote:
>
> > Same here I have had excellent service with sprint customers service.
> > The biggest problem I had was at the sprint store. The sprint store
> > folks screwed up my account and my phone did not work until I called
> > sprint customer service. CS quickly diagnosed the problem and
> > corrected the account.
> >
> > Later
>
> Did you call back to make sure it was correct? Or will you wait till you
> get an incorrect bill?
.................................................................
Posted via TITANnews - Uncensored Newsgroups Access
>>>> at http://www.TitanNews.com <<<<
-=Every Newsgroup - Anonymous, UNCENSORED, BROADBAND Downloads=-
- 02-05-2004, 08:08 AM #12Thomas T. VeldhouseGuest
Re: Even apologists don't trust Sprint PCS CSRs
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
Robert M. <[email protected]> wrote:
>
> I know. As a blind Sprint apologist, you refuse to accept that in
> separate independent, unbiased studies they all came to the same
> conclusion. Sprint PCS Customer Service is rated worst amongst the big 6
> cellular carriers. Those ratings are accepted by Wall Street analysts,
> and now finally by Sprint itself. But not by you.
>
These groups are biased, in spite of what you say. They get their
funding from interested parties. Also, assuming that irrelavent for the
time being, these are are not studies either. They are simple polls.
Very few polls are ever accurate, even as short term snapshots of time.
Consider your other favorite topic right now ... the Dems. Yep, the
polls are totally skewed there too. Have a nice evening.
- --
Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1
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- 02-05-2004, 10:38 AM #13Bob SmithGuest
Re: Even apologists don't trust Sprint PCS CSRs
"JWP7000" <[email protected]> wrote in message
news:[email protected]...
> Phillipe...
>
> What is your point of always posting how Sprint PCS customer service
> sucks? Everybody knows it sucks, but do you really think the company
> likes to see itself dead last in this categorey? The answer is no.
> Do you really think they are not trying to improve it? Get a clue!
> Of course they are *trying*. Just because one's attempts fail does
> not mean they didnt try. If you are running a race with people that
> are faster then you, try and train all you want, you wont catch up if
> they try and train as well, which all other providers are doing
> because why..... Nobody likes to be rated dead last consistantly.
>
> Take you for example. You are a loser and always will be. You will
> never become a "winner" unless the people ahead of you stop trying.
> So in this comparison, you are Sprint and obviously arent trying
> because you enjoy being a loser. This is obviously false because you
> are constantly trying. You are trying to make your voices and
> opinions heard with all your names. You are trying very creativley to
> manipulate facts and words to suit your own drivel. But most
> importantly, you are trying everyones patience.
>
> Dont confuse me with your idea of an "apologist" because in my first
> few sentences, I clearly am not. I am just an anti-phillipe.
Just a point of clarification JWP. No one here is an apologist ... That's
just a phrase Phillipe and his other 54 ids use to label those posters who
are tired of seeing him post repeat bull****, his avoidance in answering
pertinent questions asked of him and his misquoting of prior posts of
others. He's a troll ... and a very silly immature person.
Bob
- 02-05-2004, 12:35 PM #14EricGuest
Re: Even apologists don't trust Sprint PCS CSRs
tom=A0ronson wrote:
<<Ya, ya --- lets get back to last week's question Phil, which was why
did you return to Sprint? We're all interested to know what it was that
brought you back. >>
Makes you wonder what Phillipe tells his friends (if he has any) when
they ask him about what cellular service he recommends.
Friend: "I'm looking for a cellular company. Whom do you suggest?"
Phillipe: "I have Sprint PCS but their customer service sucks and they
are going bankrupt."
Friend: "Why don't you switch providers then?"
Phillipe: "I did. I tried AT&T for less than a month and they suck too,
so I ported my number back to Sprint."
Friend: "Why would you stay with Sprint if you hate them so much?"
Phillipe: "They give me a free phone and a killer retention deal."
Friend: "So they basicaly bend over backwards for you with deals, and
you still b*tch about them?"
Phillipe: "I am an angry little man."
- 02-05-2004, 12:41 PM #15EricGuest
Re: Even apologists don't trust Sprint PCS CSRs
<<Ya, ya --- lets get back to last week's question Phil, which was why
did you return to Sprint? We're all interested to know what it was that
brought you back.
(get used to it) >>
Tom,
Phillipe said that Sprint gave him a free phone... so I guess that is
why he ported his number back to Sprint.
So that begs the question: Why does he complain and whine about a
company that obviously bends over backwards to help him out (i.e. free
phones/"killer" retention deals). He was an AT&T customer for less than
a month and he's over there in that newsgroup posting like a know-it-all
jerk. Obviously, he has no life of his own other than to sprinkle
various newsgroups with confrontational drivel, misquoting of peoples'
posts and mindless b*tching.
Phillipe=Sprint PCS antagonist drone
Eric
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