Other Issues FAQ

In article <[email protected]>,
Steven J Sobol <[email protected]> wrote:

> Anyhow, my claim of "fraud" stems more from my knowledge of "Robert's" past
> actions. He supposedly switched to AT&T and then started spewing the same BS
> he was spewing in the Sprint newsgroup and is now back complaining about
> Sprint, even though he supposedly ported his number over and left Sprint for
> good.


All the above is based upon some totally false guess by some other
SprintPCS loon. I have been a SprintPCS customer continuously for 5
years. I have NEVER been an AT&T Wireless customer.

P.S. The FAQ only discusses SPRINT specifically in one item,
and there it is mentioned as identical to Cingular. The whole
FAQ is generic. For Sobol to regard it as spewing against SPRINT, shows
subconciously he must really have more disdain for SprintPCS than I do.

Sobol, you are a pip.

======
And for those that should be reminded:

This FAQ is in no way authored by any carrier. By reading on, you agree
that you are fully aware of this. I see many questions asked repeatedly
about problems with cellular service, and thought an "Unofficial FAQ"
was in order. I have no association (i.e. never been employed by any
carrier) and there is a greater than zero chance there may be errors
herein. I believe everything to be correct, but use the information at
your own risk. This FAQ comes not from any carrier, so it is unofficial,
but apparently has useful information some carrier's apologists are
upset about being made public.
===========

= Customers may be better off buying a phone from Costco or a major
Department store chain, who will stand behind the phone for defects that
their carrier won't (or claim they can't cause cellular manufacturer
won't reimburse them).

= Customers CAN get out of contracts if their service has deteriorated
where they live or work to make it unusable. Send certified letter to
company HQ, with copy to your State's Attorney General. A phone must be
"fit for purpose".

= Customers at end of contract can negotiate on their contract and get a
better plan than they may have realized. Carriers have unpublished deals.
"We can't do that", may not be true, ask for a supervisor.

= There are ways of downloading Ring tones, without having to buy them
from your carrier.

= When porting a number, it's supposed to take 3 1/2 hours. Don't accept
"It may take a week". ESCALATE, ESCALATE, ESCALATE, and keep calling
every 3 hours. The Director of Porting's number has been posted for some
carriers; use Google to look for corporate phone #'s at HQ.

= Customers can demand and receive compensation if their carrier has
screwed up their number porting; improperly disconnected their service,
or incorrectly filed a credit bureau complaint.

= If Customer Service refuses to help on a major issue, Executive
Services often is only too happy to help a customer. With a major
complaint, start at the top, not the bottom. Customers should not accept
long wait times when calling 800 numbers. I personally believe anything
above 5 minutes is unacceptable.

= Using web based email to contact a cellular carrier, typically gets a
response in 48 hours to call the 800 number. Many companies have now
outsourced this function to India, where the clerks have zero authority
to resolve problems. Seems like a waste of money to have this function
when it so typically provide no help.

= Buying phones off the web is a hassle with some carriers.
Order fulfillment clerks may not know about this weeks "Free Car
Charger". Do all buying with a Credit Card, so you can ask the bank for
a "Chargeback" if you are improperly charged.

= If you are on an automatic payment plan, and Carrier is taking money
from your credit card improperly for wrong bills, it's trivial to call
your credit card company, report your card lost, and get a new card with
a new number.

= Many carriers' billing software have known issues.
- If you move
- If you change plans
- Changing the date on a contract expiration

= Combined plan discounts (i.e. Southwest Bell landline and Cingular,
Sprint landline and Sprint PCS) may not be the bargain they seem.

= Company stores may not always give best service for problem phones,
and carriers have secret lists of phones with issues that
WILL BE REPLACED if one complains. Make sure you are dealing
with a Company owned store.

= Extended warranties are usually a total rip-off, with the possible
exception if you have a $600 phone and tend to have problems.

= One is much better served to get cellular service through their
employer if possible. Monthly discounts. Discounts on new phone
purchases. Waiver of all activation fees.

= Carriers will give credits for dropped calls, but you have to ask
in some cases.

= Buying accessories from your Carrier is the MOST EXPENSIVE way to get
cases, car chargers, etc. Places like Target or Wal-Mart have good
selections of cellular accessories, typically at half the price or
better.

---

› See More: Other Issues FAQ

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Steven J Sobol <[email protected]> wrote:
>
> > Anyhow, my claim of "fraud" stems more from my knowledge of "Robert's"
past
> > actions. He supposedly switched to AT&T and then started spewing the
same BS
> > he was spewing in the Sprint newsgroup and is now back complaining about
> > Sprint, even though he supposedly ported his number over and left Sprint
for
> > good.
>
>
> All the above is based upon some totally false guess by some other
> SprintPCS loon. I have been a SprintPCS customer continuously for 5
> years. I have NEVER been an AT&T Wireless customer.

I do have Phillipe filtered, where his new messages come up as read ... and
wouldn't normally reply to this toad, but he's once again showing another
lie. Below is a post (including the header info) from one of his aliases -
Jonathan, as posted on the ATTWS newsgroup ....

Bob

Path:
newsspool2.news.atl.earthlink.net!stamper.news.atl.earthlink.net!stamper.new
s.pas.earthlink.net!newsread1.news.pas.earthlink.net.POSTED!5ab7a9fb!not-for
-mail
From: Jonathan <[email protected]>
Newsgroups: alt.cellular.attws
Subject: Re: TYPICAL Goodbye present from AT&T Worthless
Organization: Break Up Microsoft
References: <[email protected]>
<[email protected]> <[email protected]>
User-Agent: MT-NewsWatcher/3.3b1 (PPC Mac OS X)
Message-ID: <[email protected]>
Lines: 8
Date: Tue, 16 Dec 2003 15:03:26 GMT
NNTP-Posting-Host: 66.32.48.64
X-Complaints-To: [email protected]
X-Trace: newsread1.news.pas.earthlink.net 1071587006 66.32.48.64 (Tue, 16
Dec 2003 07:03:26 PST)
NNTP-Posting-Date: Tue, 16 Dec 2003 07:03:26 PST
Xref: news.earthlink.net alt.cellular.attws:42212
X-Received-Date: Tue, 16 Dec 2003 07:04:33 PST
(newsspool2.news.atl.earthlink.net)


From: "Jonathan" <[email protected]>
Subject: Re: TYPICAL Goodbye present from AT&T Worthless
Date: Tuesday, December 16, 2003 10:03 AM

In article <[email protected]>,
"wirelessjuan" <[email protected]> wrote:

> Actually we have had several customers question their 1st months bill and
> apparently they do bill a month in advance now. It would have been nice
if
> they would have communicated this to their Dealers.

I just got a first bill 2 weeks ago, and it did not bill in advance.

------------------------------------------- End of Post.

"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
>

<snip>

Thanls, Bob- I was searching for that post, and couldn't remember which of
the 50+ names he was using when he wrote it.

According to Bob Smith - Every Earthlink Customer in Texas is the same
person.

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> According to Bob Smith - Every Earthlink Customer in Texas is the same
> person.

No, not at all ... not every EL customer in Texas. Just you in Houston,
Phillipe ... It's so easy to spot you, with your posting style, even with
those times you had that free trial of AOL and those 20 different AOL IDs
you used.

Bob

Phillipe wrote:
<<According to Bob Smith - Every Earthlink Customer in Texas is the same
person. >>

Interesting how you don't quote what Bob originally said here... which
is that you posted under an alternate ID in the AT&T newsgroup stating
you were a customer because of how they billed you. So, are you
officially denying that you have ever been an AT&T Wireless
Customer...specifically in the last few months when portability became
an option?

This FAQ is in no way authored by any carrier. By reading on, you agree
that you are fully aware of this. I see many questions asked repeatedly
about problems with cellular service, and thought an "Unofficial FAQ"
was in order. I have no association (i.e. never been employed by any
carrier) and there is a greater than zero chance there may be errors
herein. I believe everything to be correct, but use the information at
your own risk. This FAQ comes not from any carrier, so it is unofficial,
but apparently has useful information some carrier's apologists are
upset about being made public.
===========

= Customers may be better off buying a phone from Costco or a major
Department store chain, who will stand behind the phone for defects that
their carrier won't (or claim they can't cause cellular manufacturer
won't reimburse them). If price is ones only consideration Amazon.com
and other web vendors may have extra rebates that will reduce the price
to below what SprintPCS charges.

= Customers CAN and DO get out of contracts if their service has
deteriorated where they live or work to make it unusable. Send certified
letter to company HQ, with copy to your State's Attorney General. A
phone must be "fit for purpose".

= Customers at end of contract can negotiate on their contract and get a
better plan than they may have realized. Carriers have unpublished deals.
"We can't do that", may not be true, ask for a supervisor. Ask also
about credits. You may be able to get a $50 or $100 credit on your
account as their "thank you" for renewing, in addition to any
improvement in your Plan.

= There are ways of downloading Ring tones, without having to buy short
lived ones from your carrier.

= When porting a number, it's supposed to take 3 1/2 hours. Don't accept
"It may take a week". ESCALATE, ESCALATE, ESCALATE, and keep calling
every 3 hours. The Director of Porting's number has been posted for some
carriers; use Google to look for corporate phone #'s at HQ.

= Customers can demand and receive compensation if their carrier has
screwed up their number porting; improperly disconnected their service,
or incorrectly filed a credit bureau complaint.

= If Customer Service refuses to help on a major issue, Executive
Services often is only too happy to help a customer. With a major
complaint, start at the top, not the bottom. Customers should not accept
long wait times when calling 800 numbers. I personally believe anything
above 5 minutes is unacceptable.

= Using web based email to contact a cellular carrier, typically gets a
response in 48 hours to call the 800 number. Many companies have now
outsourced this function to India, where the clerks have zero authority
to resolve problems. Seems like a waste of money to have this function
when it so typically provide no help.

= Buying phones off the web is a hassle with some carriers.
Order fulfillment clerks may not know about this weeks "Free Car
Charger". Do all buying with a Credit Card, so you can ask the bank for
a "Chargeback" if you are improperly charged.

= If you are on an automatic payment plan, and Carrier is taking money
from your credit card improperly for wrong bills, it's trivial to call
your credit card company, and deny payment for all or part of a bill. If
the carrier overcharges you repeatedly, report your card lost, and get a
new card with a new number. My bank told me when I asked for a certain
vendor not to be able to charge my card, that they could easily do it,
they'd just "report my card lost", I said "my card is not lost", and
they answered "This is how we do it, its not dishonest, its just how our
system works".

= Many carriers' billing software have known issues.
- If you move
- If you change plans
- Changing the date on a contract expiration

= Combined plan discounts (i.e. Southwest Bell landline and Cingular,
Sprint landline and Sprint PCS) may not be the bargain they seem.

= Company stores may not always give best service for problem phones,
and carriers have secret lists of phones with issues that
WILL BE REPLACED if one complains. Make sure you are dealing
with a Company owned store.

= Extended warranties are usually a total rip-off, with the possible
exception if you have a $600 phone and tend to have problems.

= One is much better served to get cellular service through their
employer if possible. Monthly discounts. Discounts on new phone
purchases. Waiver of all activation fees.

= Carriers will give credits for dropped calls, but you have to ask
in some cases.

= Buying accessories from your Carrier is the MOST EXPENSIVE way to get
cases, car chargers, etc. Places like Target or Wal-Mart have good
selections of cellular accessories, typically at half the price or
better. Sanyo for instance has a Sanyo/GE line of accessories at Target
that are litterly half the price (and less) of those available from
SprintPCS.

This is a good basic FAQ, however I suggest you proofread it again as
there are several useage errors. You might want to add a few "the's"
in several places as well. If you cannot see the errors you might
want to give it to a friend to read your FAQ for you.

On Mon, 12 Apr 2004 11:08:10 GMT, "Robert M." <[email protected]>
wrote:

>This FAQ is in no way authored by any carrier. By reading on, you agree
>that you are fully aware of this. I see many questions asked repeatedly
>about problems with cellular service, and thought an "Unofficial FAQ"
>was in order. I have no association (i.e. never been employed by any
>carrier) and there is a greater than zero chance there may be errors
>herein. I believe everything to be correct, but use the information at
>your own risk. This FAQ comes not from any carrier, so it is unofficial,
>but apparently has useful information some carrier's apologists are
>upset about being made public.
>===========
>
>= Customers may be better off buying a phone from Costco or a major
>Department store chain, who will stand behind the phone for defects that
>their carrier won't (or claim they can't cause cellular manufacturer
>won't reimburse them). If price is ones only consideration Amazon.com
>and other web vendors may have extra rebates that will reduce the price
>to below what SprintPCS charges.
>
>= Customers CAN and DO get out of contracts if their service has
>deteriorated where they live or work to make it unusable. Send certified
>letter to company HQ, with copy to your State's Attorney General. A
>phone must be "fit for purpose".
>
>= Customers at end of contract can negotiate on their contract and get a
>better plan than they may have realized. Carriers have unpublished deals.
>"We can't do that", may not be true, ask for a supervisor. Ask also
>about credits. You may be able to get a $50 or $100 credit on your
>account as their "thank you" for renewing, in addition to any
>improvement in your Plan.
>
>= There are ways of downloading Ring tones, without having to buy short
>lived ones from your carrier.
>
>= When porting a number, it's supposed to take 3 1/2 hours. Don't accept
>"It may take a week". ESCALATE, ESCALATE, ESCALATE, and keep calling
>every 3 hours. The Director of Porting's number has been posted for some
>carriers; use Google to look for corporate phone #'s at HQ.
>
>= Customers can demand and receive compensation if their carrier has
>screwed up their number porting; improperly disconnected their service,
>or incorrectly filed a credit bureau complaint.
>
>= If Customer Service refuses to help on a major issue, Executive
>Services often is only too happy to help a customer. With a major
>complaint, start at the top, not the bottom. Customers should not accept
>long wait times when calling 800 numbers. I personally believe anything
>above 5 minutes is unacceptable.
>
>= Using web based email to contact a cellular carrier, typically gets a
>response in 48 hours to call the 800 number. Many companies have now
>outsourced this function to India, where the clerks have zero authority
>to resolve problems. Seems like a waste of money to have this function
>when it so typically provide no help.
>
>= Buying phones off the web is a hassle with some carriers.
> Order fulfillment clerks may not know about this weeks "Free Car
>Charger". Do all buying with a Credit Card, so you can ask the bank for
>a "Chargeback" if you are improperly charged.
>
>= If you are on an automatic payment plan, and Carrier is taking money
>from your credit card improperly for wrong bills, it's trivial to call
>your credit card company, and deny payment for all or part of a bill. If
>the carrier overcharges you repeatedly, report your card lost, and get a
>new card with a new number. My bank told me when I asked for a certain
>vendor not to be able to charge my card, that they could easily do it,
>they'd just "report my card lost", I said "my card is not lost", and
>they answered "This is how we do it, its not dishonest, its just how our
>system works".
>
>= Many carriers' billing software have known issues.
> - If you move
> - If you change plans
> - Changing the date on a contract expiration
>
>= Combined plan discounts (i.e. Southwest Bell landline and Cingular,
>Sprint landline and Sprint PCS) may not be the bargain they seem.
>
>= Company stores may not always give best service for problem phones,
> and carriers have secret lists of phones with issues that
> WILL BE REPLACED if one complains. Make sure you are dealing
> with a Company owned store.
>
>= Extended warranties are usually a total rip-off, with the possible
>exception if you have a $600 phone and tend to have problems.
>
>= One is much better served to get cellular service through their
>employer if possible. Monthly discounts. Discounts on new phone
>purchases. Waiver of all activation fees.
>
>= Carriers will give credits for dropped calls, but you have to ask
>in some cases.
>
>= Buying accessories from your Carrier is the MOST EXPENSIVE way to get
>cases, car chargers, etc. Places like Target or Wal-Mart have good
>selections of cellular accessories, typically at half the price or
>better. Sanyo for instance has a Sanyo/GE line of accessories at Target
>that are litterly half the price (and less) of those available from
>SprintPCS.

- - - - - - - - - - - - - - - - - - - - - - - - - -
remove NONO from .NONOcom to reply

Good... are you kidding? The guy is a two bit moron. He writes under one name
and argues with himself under another name. He is a fool that gets off
pretending he knows more than he does. He has been proven wrong many time. He
well not directly respond when he is proven wrong.


Joseph wrote:
> This is a good basic FAQ, however I suggest you proofread it again as
> there are several useage errors. You might want to add a few "the's"
> in several places as well. If you cannot see the errors you might
> want to give it to a friend to read your FAQ for you.
>
> On Mon, 12 Apr 2004 11:08:10 GMT, "Robert M." <[email protected]>
> wrote:
>
>
>>This FAQ is in no way authored by any carrier. By reading on, you agree
>>that you are fully aware of this. I see many questions asked repeatedly
>>about problems with cellular service, and thought an "Unofficial FAQ"
>>was in order. I have no association (i.e. never been employed by any
>>carrier) and there is a greater than zero chance there may be errors
>>herein. I believe everything to be correct, but use the information at
>>your own risk. This FAQ comes not from any carrier, so it is unofficial,
>>but apparently has useful information some carrier's apologists are
>>upset about being made public.
>>===========
>>
>>= Customers may be better off buying a phone from Costco or a major
>>Department store chain, who will stand behind the phone for defects that
>>their carrier won't (or claim they can't cause cellular manufacturer
>>won't reimburse them). If price is ones only consideration Amazon.com
>>and other web vendors may have extra rebates that will reduce the price
>>to below what SprintPCS charges.
>>
>>= Customers CAN and DO get out of contracts if their service has
>>deteriorated where they live or work to make it unusable. Send certified
>>letter to company HQ, with copy to your State's Attorney General. A
>>phone must be "fit for purpose".
>>
>>= Customers at end of contract can negotiate on their contract and get a
>>better plan than they may have realized. Carriers have unpublished deals.
>>"We can't do that", may not be true, ask for a supervisor. Ask also
>>about credits. You may be able to get a $50 or $100 credit on your
>>account as their "thank you" for renewing, in addition to any
>>improvement in your Plan.
>>
>>= There are ways of downloading Ring tones, without having to buy short
>>lived ones from your carrier.
>>
>>= When porting a number, it's supposed to take 3 1/2 hours. Don't accept
>>"It may take a week". ESCALATE, ESCALATE, ESCALATE, and keep calling
>>every 3 hours. The Director of Porting's number has been posted for some
>>carriers; use Google to look for corporate phone #'s at HQ.
>>
>>= Customers can demand and receive compensation if their carrier has
>>screwed up their number porting; improperly disconnected their service,
>>or incorrectly filed a credit bureau complaint.
>>
>>= If Customer Service refuses to help on a major issue, Executive
>>Services often is only too happy to help a customer. With a major
>>complaint, start at the top, not the bottom. Customers should not accept
>>long wait times when calling 800 numbers. I personally believe anything
>>above 5 minutes is unacceptable.
>>
>>= Using web based email to contact a cellular carrier, typically gets a
>>response in 48 hours to call the 800 number. Many companies have now
>>outsourced this function to India, where the clerks have zero authority
>>to resolve problems. Seems like a waste of money to have this function
>>when it so typically provide no help.
>>
>>= Buying phones off the web is a hassle with some carriers.
>> Order fulfillment clerks may not know about this weeks "Free Car
>>Charger". Do all buying with a Credit Card, so you can ask the bank for
>>a "Chargeback" if you are improperly charged.
>>
>>= If you are on an automatic payment plan, and Carrier is taking money
>
>>from your credit card improperly for wrong bills, it's trivial to call
>
>>your credit card company, and deny payment for all or part of a bill. If
>>the carrier overcharges you repeatedly, report your card lost, and get a
>>new card with a new number. My bank told me when I asked for a certain
>>vendor not to be able to charge my card, that they could easily do it,
>>they'd just "report my card lost", I said "my card is not lost", and
>>they answered "This is how we do it, its not dishonest, its just how our
>>system works".
>>
>>= Many carriers' billing software have known issues.
>> - If you move
>> - If you change plans
>> - Changing the date on a contract expiration
>>
>>= Combined plan discounts (i.e. Southwest Bell landline and Cingular,
>>Sprint landline and Sprint PCS) may not be the bargain they seem.
>>
>>= Company stores may not always give best service for problem phones,
>> and carriers have secret lists of phones with issues that
>> WILL BE REPLACED if one complains. Make sure you are dealing
>> with a Company owned store.
>>
>>= Extended warranties are usually a total rip-off, with the possible
>>exception if you have a $600 phone and tend to have problems.
>>
>>= One is much better served to get cellular service through their
>>employer if possible. Monthly discounts. Discounts on new phone
>>purchases. Waiver of all activation fees.
>>
>>= Carriers will give credits for dropped calls, but you have to ask
>>in some cases.
>>
>>= Buying accessories from your Carrier is the MOST EXPENSIVE way to get
>>cases, car chargers, etc. Places like Target or Wal-Mart have good
>>selections of cellular accessories, typically at half the price or
>>better. Sanyo for instance has a Sanyo/GE line of accessories at Target
>>that are litterly half the price (and less) of those available from
>>SprintPCS.
>
>
> - - - - - - - - - - - - - - - - - - - - - - - - - -

In article <[email protected]>,
Jerry Springer <[email protected]> wrote:

> Good... are you kidding? The guy is a two bit moron.

Now there's a useful constructive response from one of our juvenile
posters.

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Jerry Springer <[email protected]> wrote:
>
> > Good... are you kidding? The guy is a two bit moron.
>
> Now there's a useful constructive response from one of our juvenile
> posters.

What's the matter- truth hurt?

In article <[email protected]>,
Jerry Springer <[email protected]> wrote:

> Good... are you kidding? The guy is a two bit moron. He writes under one
> name
> and argues with himself under another name.


And when did you stop posting under Michael Arends, seems like you are
doing exactly what you are complaining about.

> In article <[email protected]>,
> Jerry Springer <[email protected]> wrote:

Here is typical Jerry Springer post:

From: Jerry Springer ([email protected])
Subject: Re: The battle for Arlington Airport begins? View: Complete
Newsgroups: rec.aviation.homebuilt
Date: 2004-03-25 21:56:28 PST

Boelkowj wrote:
> I don't get it.. this is an airplane newsgroup and you keep talking about
> NASCAR.. Give me a break..
>
> Larry

Then you are a moron and have not followed the thread.

=============================================================

Apparently he just likes to post juvenile insults.

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Jerry Springer <[email protected]> wrote:
>
> > Good... are you kidding? The guy is a two bit moron.
>
> Now there's a useful constructive response from one of our juvenile
> posters.

Tell me Phillipe. How many times have you practiced saying that in front of
mirror, when talking to yourself?

Bob

Robert M. wrote:
> In article <[email protected]>,
> Jerry Springer <[email protected]> wrote:
>
>
>>Good... are you kidding? The guy is a two bit moron. He writes under one
>>name
>>and argues with himself under another name.
>
>
>
> And when did you stop posting under Michael Arends, seems like you are
> doing exactly what you are complaining about.

Sorry moron, I don't know who or what a Michael Arends is. I am who
my name says I am and have never posted under another name. Quite unlike you
who seems to have quite bunch of aliases. Please try to get your facts right
before posting, asshole.