Need Advice on plan change rules

I had changed our plan in December 2002 to get new phones and more minutes
with a 1 year agreement. I was very happy with the new phones and the
additional time. Last November 2003 we found that we were running over
minutes on our plan due to family illness. Me wife contacted C/S to upgrade.
We went to 700 minutes from 500 minutes and added PCS 2 PCS for free . When
my wife told me about it I called Sprint PCS to get the details on the plan.
I was then told we were required to fulfill a 2 year agreement. I decided
that the commitment of 2 years was not worth the added minutes. I asked how
long we had to reverse the change. The C/S person said we had 14 days. I had
my wife called and cancel the changes.

I had enough of the reception and billing difficulties and decided to
change providers due to the fact that we can keep our number. Now I receive
a bill with a charge of $150 X 2 for $300 early cancellation. Frank W. the
C/S supervisor told me that since we were customers since 1999 we were not
entitled to the 2 week period to change our mind. That he could only give me
an address to contact to further dispute the $300 charges.

Now we have no way to check on policies regarding this change as our
account has been closed.

Where should I go from here? Any help would be appreciated.
Mike S

---

› See More: Need Advice on plan change rules

In article <[email protected]>,
"Mike S" <[email protected]> wrote:

> I had changed our plan in December 2002 to get new phones and more minutes
> with a 1 year agreement. I was very happy with the new phones and the
> additional time. Last November 2003 we found that we were running over
> minutes on our plan due to family illness. Me wife contacted C/S to upgrade.
> We went to 700 minutes from 500 minutes and added PCS 2 PCS for free . When
> my wife told me about it I called Sprint PCS to get the details on the plan.
> I was then told we were required to fulfill a 2 year agreement.

Yup, we had osiris confess that thats not what the rules are but he
always put people in new 2 year contracts anyway.

Write to your State's Attorney general with a certified copy to SprintPCS
in KC. A typical example of SprintPCS being customer unfriendly. And
since the $300 is in dispute don't pay them.

7474748777747
"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Mike S" <[email protected]> wrote:
>
> > I had changed our plan in December 2002 to get new phones and more
minutes
> > with a 1 year agreement. I was very happy with the new phones and the
> > additional time. Last November 2003 we found that we were running over
> > minutes on our plan due to family illness. Me wife contacted C/S to
upgrade.
> > We went to 700 minutes from 500 minutes and added PCS 2 PCS for free .
When
> > my wife told me about it I called Sprint PCS to get the details on the
plan.
> > I was then told we were required to fulfill a 2 year agreement.
>
> Yup, we had osiris confess that thats not what the rules are but he
> always put people in new 2 year contracts anyway.
>
> Write to your State's Attorney general with a certified copy to SprintPCS
> in KC. A typical example of SprintPCS being customer unfriendly. And
> since the $300 is in dispute don't pay them.

Hmmmm- I don't see anything about any dollar amount in dispute- Ritalin
running low again?

And before you have a hissy, if you are talking about the ETF, there is no
mention that the phones have been deactivated. You can't withhold payment
based on a charge that hasn't appeared on your bill- withholding $300 from a
bill that shows only correct charges will result in deactivation of the
phones and a slow pay notation on your account (not the best thing to have
at retention time). And Sprint will be well within their rights, the law
and the Service Agreement to do it.

Gee Phil- I would have thought that your lawyer/son would have explained
that to you. Or is it a case of even he realizing what an absolute moron
you are, too?

Scott Stephenson wrote:
> 7474748777747
> "Robert M." <[email protected]> wrote in message
> news:[email protected]...
>
>>In article <[email protected]>,
>> "Mike S" <[email protected]> wrote:
>>
>>
>>>I had changed our plan in December 2002 to get new phones and more
>
> minutes
>
>>>with a 1 year agreement. I was very happy with the new phones and the
>>>additional time. Last November 2003 we found that we were running over
>>>minutes on our plan due to family illness. Me wife contacted C/S to
>
> upgrade.
>
>>>We went to 700 minutes from 500 minutes and added PCS 2 PCS for free .
>
> When
>
>>>my wife told me about it I called Sprint PCS to get the details on the
>
> plan.
>
>>>I was then told we were required to fulfill a 2 year agreement.
>>
>>Yup, we had osiris confess that thats not what the rules are but he
>>always put people in new 2 year contracts anyway.
>>
>>Write to your State's Attorney general with a certified copy to SprintPCS
>>in KC. A typical example of SprintPCS being customer unfriendly. And
>>since the $300 is in dispute don't pay them.
>
>
> Hmmmm- I don't see anything about any dollar amount in dispute- Ritalin
> running low again?
>
> And before you have a hissy, if you are talking about the ETF, there is no
> mention that the phones have been deactivated. You can't withhold payment
> based on a charge that hasn't appeared on your bill- withholding $300 from a
> bill that shows only correct charges will result in deactivation of the
> phones and a slow pay notation on your account (not the best thing to have
> at retention time). And Sprint will be well within their rights, the law
> and the Service Agreement to do it.
>
> Gee Phil- I would have thought that your lawyer/son would have explained
> that to you. Or is it a case of even he realizing what an absolute moron
> you are, too?
>
>
I suppose you know that Robert or???? well now go to google and do a search to
see how many times you have called someone a moron.

"Jerry Springer" <[email protected]> wrote in message
news:[email protected]...

> >
> >
> I suppose you know that Robert or???? well now go to google and do a
search to
> see how many times you have called someone a moron.
>

Too late- I beat him to it last week when he subjected me to his 'naughty
word' count. I told him he forgot to count the "m" word. Kind of
interesting- all of the occurrences happened to be in response to his posts.

In article <[email protected]>,
Jerry Springer <[email protected]> wrote:

> I suppose you know that Robert or???? well now go to google and do a search
> to
> see how many times you have called someone a moron.

Have fun, I can tell you the answer now. ZERO

I just post back what people have said and let their own words prove
their credibility.

"Jerry Springer"

You want to see someone besides yourself that always calls people a moron
(thereby showing their true character); do a search on
[email protected]

In article <[email protected]>,
"Mike S" <[email protected]> wrote:

> I had changed our plan in December 2002 to get new phones and more minutes
> with a 1 year agreement. I was very happy with the new phones and the
> additional time. Last November 2003 we found that we were running over
> minutes on our plan due to family illness. Me wife contacted C/S to upgrade.
> We went to 700 minutes from 500 minutes and added PCS 2 PCS for free . When
> my wife told me about it I called Sprint PCS to get the details on the plan.
> I was then told we were required to fulfill a 2 year agreement.

THAT IS NOT TRUE. Call Executive Services to complain:

817-215-3149 Jennifer Ferguson

"Enchanter999" <[email protected]> wrote in message
news:[email protected]...
> "Jerry Springer"
>
> You want to see someone besides yourself that always calls people a moron
> (thereby showing their true character); do a search on
> <snip>

Thanks, Phil- AOL told me the next time you did that to me, to let them
know. Apparently, there's quite a file full of complaints, and they are
very willing to listen to a longtime customer (1994). And, they seem to be
willing to contact your ISP as well. Bob may not have had any luck, but
I'll bet they carry a little more clout.

I've also sent a copy of this and the last ten times you've done this (with
headers) to Earthlink, along with my posts requesting that you stop.

BTW- Jerry's comments were directed to me, not you. Learn how to follow a
thread, you moron.

"Scott Stephenson" <[email protected]> wrote in message
news:[email protected]...
>
> "Enchanter999" <[email protected]> wrote in message
> news:[email protected]...
> > "Jerry Springer"
> >
> > You want to see someone besides yourself that always calls people a
moron
> > (thereby showing their true character); do a search on
> > <snip>
>
> Thanks, Phil- AOL told me the next time you did that to me, to let them
> know. Apparently, there's quite a file full of complaints, and they are
> very willing to listen to a longtime customer (1994). And, they seem to
be
> willing to contact your ISP as well. Bob may not have had any luck, but
> I'll bet they carry a little more clout.
>
> I've also sent a copy of this and the last ten times you've done this
(with
> headers) to Earthlink, along with my posts requesting that you stop.
>
> BTW- Jerry's comments were directed to me, not you. Learn how to follow a
> thread, you moron.

Somehow, I missed ole Phillipe's prior post ... JFTR, that makes 64
different known IDs he's used here to post ...

Bob

PS: Scott - I'm sending you the updated list, to include with the other
materials to AOL.

I guess this is fun and games thread not info about the original question!
Sorry I interrupted you!
Mike
"Jerry Springer" <[email protected]> wrote in message
news:[email protected]...
> Scott Stephenson wrote:
> > 7474748777747
> > "Robert M." <[email protected]> wrote in message
> > news:[email protected]...
> >
> >>In article <[email protected]>,
> >> "Mike S" <[email protected]> wrote:
> >>
> >>
> >>>I had changed our plan in December 2002 to get new phones and more
> >
> > minutes
> >
> >>>with a 1 year agreement. I was very happy with the new phones and the
> >>>additional time. Last November 2003 we found that we were running over
> >>>minutes on our plan due to family illness. Me wife contacted C/S to
> >
> > upgrade.
> >
> >>>We went to 700 minutes from 500 minutes and added PCS 2 PCS for free .
> >
> > When
> >
> >>>my wife told me about it I called Sprint PCS to get the details on the
> >
> > plan.
> >
> >>>I was then told we were required to fulfill a 2 year agreement.
> >>
> >>Yup, we had osiris confess that thats not what the rules are but he
> >>always put people in new 2 year contracts anyway.
> >>
> >>Write to your State's Attorney general with a certified copy to
SprintPCS
> >>in KC. A typical example of SprintPCS being customer unfriendly. And
> >>since the $300 is in dispute don't pay them.
> >
> >
> > Hmmmm- I don't see anything about any dollar amount in dispute- Ritalin
> > running low again?
> >
> > And before you have a hissy, if you are talking about the ETF, there is
no
> > mention that the phones have been deactivated. You can't withhold
payment
> > based on a charge that hasn't appeared on your bill- withholding $300
from a
> > bill that shows only correct charges will result in deactivation of the
> > phones and a slow pay notation on your account (not the best thing to
have
> > at retention time). And Sprint will be well within their rights, the
law
> > and the Service Agreement to do it.
> >
> > Gee Phil- I would have thought that your lawyer/son would have explained
> > that to you. Or is it a case of even he realizing what an absolute
moron
> > you are, too?
> >
> >
> I suppose you know that Robert or???? well now go to google and do a
search to
> see how many times you have called someone a moron.
>

Scott Stephenson <[email protected]> wrote:
>
> "Enchanter999" <[email protected]> wrote in message
> news:[email protected]...
>> "Jerry Springer"
>>
>> You want to see someone besides yourself that always calls people a moron
>> (thereby showing their true character); do a search on
>> <snip>
>
> Thanks, Phil- AOL told me the next time you did that to me, to let them
> know. Apparently, there's quite a file full of complaints, and they are
> very willing to listen to a longtime customer (1994). And, they seem to be
> willing to contact your ISP as well. Bob may not have had any luck, but
> I'll bet they carry a little more clout.

I happen to know the guy in charge of the Abuse desk at Earthlink - was
actually talking to him about taking a job at Earthlink's Pasadena facility
(decided not to, it's too much of a commute from Apple Valley, and gas is
ridiculously expensive here). I'm going to ask him for a clarification of
ELN's policies on morphing - as always, it's not the trolling I care about,
it's the morphing that I consider abusive.

--
JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
"someone once called me a sofa, but i didn't feel compelled to rush out and buy
slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003

Robert M. wrote:
> In article <[email protected]>,
> Jerry Springer <[email protected]> wrote:
>
>
>>I suppose you know that Robert or???? well now go to google and do a search
>>to
>>see how many times you have called someone a moron.
>
>
> Have fun, I can tell you the answer now. ZERO
>
> I just post back what people have said and let their own words prove
> their credibility.

You are so full of it, Robert, er I mean Ehchanter999. You cannot even tell who
is responding to who. That comment was not directed to you.

In article <[email protected]>,
Jerry Springer <[email protected]> wrote:

> Robert M. wrote:
> > In article <[email protected]>,
> > Jerry Springer <[email protected]> wrote:
> >
> >
> >>I suppose you know that Robert or???? well now go to google and do a search
> >>to
> >>see how many times you have called someone a moron.
> >
> >
> > Have fun, I can tell you the answer now. ZERO
> >
> > I just post back what people have said and let their own words prove
> > their credibility.
>
> You are so

OK, you can't find a single case of my using bad language. So insult
some more. Typical of your childishness.

In article <[email protected]>,=20
[email protected] says...
> In article <[email protected]>,
> "Mike S" <[email protected]> wrote:
>=20
> > I had changed our plan in December 2002 to get new phones and more minu=
tes
> > with a 1 year agreement. I was very happy with the new phones and the
> > additional time. Last November 2003 we found that we were running over
> > minutes on our plan due to family illness. Me wife contacted C/S to upg=
rade.
> > We went to 700 minutes from 500 minutes and added PCS 2 PCS for free . =
When
> > my wife told me about it I called Sprint PCS to get the details on the =
plan.
> > I was then told we were required to fulfill a 2 year agreement.
>=20
> THAT IS NOT TRUE. Call Executive Services to complain:
>=20
> 817-215-3149 Jennifer Ferguson
>=20

Yes, Phillie, it *is* the rule for free PCS2PCS.
--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them